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62 Powersecure Field Support Engineer Jobs Hiring Near You

Astronics

Field Support Engineer (ATSO)

Orlando, FL · On-site

General Summary Astronics Test Systems is looking for a Field Service Engineer to join our Customer Support team. The role will be primarily remote, based out of the New York City area, with ...

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What are the key skills and qualifications needed to thrive as a Field Support Engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by Field Support Engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What are Field Support Engineers?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What engineer can make $500,000 a year?

While most field support engineers earn less than $200,000 annually, some senior or specialized engineers with extensive experience, certifications, and advanced skills in high-demand industries can reach or exceed $500,000 per year, often through bonuses, profit sharing, or consulting roles. Achieving this level typically requires a combination of technical expertise, leadership, and working in lucrative sectors such as technology or telecommunications.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

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Infographic showing various Field Support Engineer job openings at Powersecure in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 92% Physical, and 8% Remote job distribution.
Field Support Engineer (Plano, TX)

Field Support Engineer (Plano, TX)

Chroma Systems Solutions Inc

Georgetown, TX

$28.69 - $38.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

JOB TITLE: Field Support Engineer

DEPARTMENT: Service Support

REPORTS TO: Field Support Manager

EMPLOYEE TYPE: Full-Time

LOCATION: Plano, TX

SALARY: is commensurate with relevant and previous experience

PAY RANGE: $28.69hr- $38.25hr

GENERAL JOB DESCRIPTION:

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

We’re looking for a well-rounded The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector forward, this may be the position for you!

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations
  • Provide pre-sales technical support to articulate product functionality and features
  • Maintain Product Demo room with operational equipment.
  • Conduct product demos / training at Chroma, Customer facilities or online.
  • Resolve customer issues assigned to them via customer requests for technical assistance within
  • the prescribed resolution time or escalating it when all ideas are exhausted.
  • Ability to travel domestically and/or internationally up to 60%. Weekend travel will be required as necessary
  • Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue
  • Diligent in solving and following up on customer issues
  • Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
  • Continuous review of process for improvements
  • Effective time management

QUALIFICATIONS:

  • Minimum two years of formal technical school in electricity/electronics AND Five years or more experience in use of AC power electronics / Battery Test Solutions OR Four-year degree in Electronic Technology or Electrical Engineering
  • Capacity to work under tight or shifting deadlines and adhere to procedures
  • Solid electrical knowledge to be able to understand industry requirements
  • Logical approach to problem solving
  • Professional level verbal and written communication skills
  • Proficient in MS Office
  • Ability to work out of a home office
  • Field Service experience in a technical discipline is a plus
  • Must be a U.S. Citizen, or a Permanent Resident
  • Knowledge of PowerPro or Battery Pro software is a plus
  • Knowledge of LabVIEW environment is a plus
  • Perfer someone who speaks Madarin

SUPERVISORY RESPONSIBILITIES:

This is a non-supervisory position

PHYSICAL DEMANDS:

General office skills and dexterity are required. Must be able to lift 30 pounds.

COMPANY BENEFITS:

  • Bonus programs based on individual and company performance
  • Vacation, sick, bereavement time
  • Medical, dental, and vision plans for employees and dependents
  • Life insurance, AD&D, long term disability, and employee wellness programs
  • 401(k) retirement accounts with immediate vesting of company contributions
  • Profit sharing programs

WORKING CONDITIONS:

Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.

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