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62 New Era Technology Field Support Engineer Jobs Hiring Near You

Downing USA

Field Support Engineer

Odessa, TX · On-site

Dynamic, Situational Adaptability, Quality Decision Making, Resourcefulness What is an IT Operations Field Support Engineer? The Field Support Engineer is responsible for partnering with the ...

Copan Diagnostics, Inc

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Field Support Engineer

Austin, TX · Remote

$35 - $39/hr

The Field Service Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering preventative ...

Urgent

Copan Diagnostics, Inc

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Field Support Engineer

Houston, TX · Remote

$35 - $39/hr

The Field Service Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering preventative ...

Urgent

Infotech Sourcing

IT Field Support IV

Fremont, CA · On-site

$23.50 - $32.50/hr

Infrastructure Engineering - IT Field Support IV Duration: 2 months with possible extension ... Keep machines healthy, provision new ones, and troubleshoot issues. Responsibilities Maintain and ...

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New Era Technology Jobs Information

What are the key skills and qualifications needed to thrive as a Field Support Engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by Field Support Engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What are Field Support Engineers?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What engineer can make $500,000 a year?

While most field support engineers earn less than $200,000 annually, some senior or specialized engineers with extensive experience, certifications, and advanced skills in high-demand industries can reach or exceed $500,000 per year, often through bonuses, profit sharing, or consulting roles. Achieving this level typically requires a combination of technical expertise, leadership, and working in lucrative sectors such as technology or telecommunications.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

What other companies are hiring for Field Support Engineer jobs?
What are the most popular jobs at New Era Technology?
What are the most popular categories at New Era Technology?
Infographic showing various Field Support Engineer job openings at New Era Technology in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Remote job distribution.
Field Service Technician (Data Center cooling systems)

Field Service Technician (Data Center cooling systems)

New Era Technology

Springfield, OH • On-site

Full-time

Posted 13 days ago

New Era Technology rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

175th of 204 rated it services

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together
PRIMARY DUTIES:
  • Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
  • Provides onsite support by assisting in fault isolation of electro-mechanical systems.
  • Identifies necessary parts to resolve customer equipment failures.
  • Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
  • Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
  • Maintains accurate customer service records and reports within the Case Management System/CRM.
  • Contributes to the creation of Knowledge Articles and other technical-related documentation.
  • Serves as a resource to sales personnel for assigned service area.
  • Recommends improvements to manuals, operational processes and procedures as needed.
  • Contributes to training course content development and provides training to customers and other field service personnel, as required.
  • Maintains knowledge of new products.
  • Other duties as assigned.

COMPENTENCY:
  • Positive attitude and collaborative approach in working within a team environment.
  • Leadership experience
  • Strong customer service skills
  • Strong oral and written communications
  • Ability to learn and adapt quickly to changes.
  • Critical thinking and analytical capabilities in troubleshooting and problem solving.
  • Planning, organizing and prioritizing skills.
  • Attention to detail.
  • Ability to be flexible and handle stressful situations at times.

REQUIRED EDUCATION:
  • Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.

EXPERIENCE:
  • Minimum of 3 years of experience in field service or a similar technical support-related position.
  • Prior experience with electro-mechanical equipment, servos, sensors and actuators.

LANGUAGE SKILLS:
  • English proficiency

QUALIFICATIONS:
  • Experience reading Electrical Schematics.
  • Experience working with 200 - 440-volt equipment (High Voltage)
  • Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard)
  • Ability to successfully apply technical knowledge to identify root causes.
  • Ability to demonstrate excellent customer service and communication skills.
  • Ability to read basic product drawings, electrical schematics, and technical specifications.
  • Requires the ability to manage priorities effectively.
  • Ability to travel with little notice may be required.
  • Troubleshooting skills and sound technical judgment.
  • Ability to work both onsite independently and as part of a team.
  • Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
  • Ability to pass customer-specific background check processes, if applicable.

PHYSICAL DEMANDS:
  • Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
  • Must be able to lift to 50 pounds at times.
  • Travel may be required up to approximately 20% of the time.
  • Willing to travel when needed.

WORK ENVIRONMENT:
The candidate will work onsite under the direction of the partner leadership team.
New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

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