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Plug Power

61 Plug Power Customer Service Jobs Hiring Near You

Plug Power, Inc.

Quality Engineer II

Concord, MA · On-site

$78K - $101K/yr

Work to thoroughly understand Plug Power's projects including but not limited to relevant codes & standards, hydrogen production technology, customer site requirements, troubleshooting history ...

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Do workers at Plug Power get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Plug Power pay people when they’re sick?

Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.

At Plug Power, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
87% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and August 2026.

Is the health insurance from Plug Power affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Plug Power?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 100% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between March 2025 and May 2026.

Do workers at Plug Power worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Plug Power workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for Plug Power workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at Plug Power?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Plug Power managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Plug Power spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Plug Power?

Most people find it easy to take sick days.
97% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Plug Power good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and November 2025.

Do people at Plug Power feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Plug Power?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Plug Power?

Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Plug Power?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Plug Power’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
94% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Plug Power is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

What are the most popular job types at Plug Power?

    What are the most popular jobs at Plug Power?

    What are the most popular categories at Plug Power?

    Infographic showing various Customer Service job openings at Plug Power in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

    Quality Engineer II

    Plug Power, Inc.

    Concord, MA • On-site

    $78K - $101K/yr

    Full-time

    Posted 15 days ago

    Plug Power rating

    6.7

    Company rating: 6.7 out of 10

    Based on 34 frontline employees who took The Breakroom Quiz

    380th of 490 rated machine equipment manufacturers

    Job description

    Quality Engineer II
    Status: Exempt (salaried)
    Department: Quality
    Position Summary
    The Quality Engineer II is a vital team member that supports activities related to the development and continual operation of Plug Power's products. The Quality Engineer II will drive continuous quality improvement through development and use of a customized QMS, KPIs, effective root cause analysis and problem resolution. Enabling optimized decision making by focusing on risk reduction and defect prevention. The position will also be responsible for product environmental, safety and regulatory compliance. The role also requires close interaction with the supply chain, Engineering, manufacturing and other cross-functional departments to ensure that designs meet all cross-functional requirements.
    Core Duties and Responsibilities
    • Ensures compliance to all Regulatory (Local, Federal, International), Corporate, and Plant standards.
    • Work to thoroughly understand Plug Power's projects including but not limited to relevant codes & standards, hydrogen production technology, customer site requirements, troubleshooting history, design limitations, and optimal system performance targets.
    • With support from internal and external expertise, develop, implement and maintain a certified QMS to ISO 9001:2015. Support Production Part Approval Process (PPAP) and Part Submission Warrant (PSW) preparation.
    • Work with Manufacturing and Engineering teams to develop and revise effective procedures that comply with ISO 9001:2015 QMS requirements while maintaining lean operations.
    • Provide training and support to operations personnel in all aspects of quality.
    • Review user documentation to ensure that required warnings, labels and symbols are properly documented as required by standards.
    • Support Engineering FMEA initiatives with collection of KPI data on critical design features.
    • Participate in complaint investigations, failure analysis of returned products, and issues resulting in a stop ship/stop production; document findings, provide reports and analysis; apply root cause analyses using 5Why, Fishbone diagrams etc.; drive implementation of solutions to prevent recurrence of root causes.
    • Execute and document supplier non-conformance reports Supplier Corrective Actions (SCARs) and Corrective and Preventative Actions (CAPAs). Develop inspection plans for incoming material, ensuring parts are inspected per AQL.
    • Work cross functionally with Engineering to evaluate and improve inspection processes and tooling designs through data analysis and feedback loops, aiming for enhanced productivity and quality assurance. Ensure appropriate critical characteristics (per latest Plug procedure EN-0010) cascade in the Process Monitoring Forms as needed to enable compliance to safety, performance and durability product targets.
    • Ensure Production Equipment and Tooling are maintained in the Calibration program. Ensure tooling and equipment is scheduled for calibration at defined intervals. Ensure calibration records are properly maintained.
    • Monitor, communicate and improve key Quality KPI's, DPPM and waste.
    • Support in complaint investigations, failure analysis of returned products, and issues resulting in a stop ship/stop production; document findings, provide reports and analysis; apply root cause analyses using 5Why, Fishbone diagrams etc.; drive implementation of solutions to prevent recurrence of root causes.
    • Develop and lead in-process inspection capabilities.
    • Lead Material Review Board discussions , determining product dispositions for nonconforming material.
    • Work directly with Quality and Engineering team members to develop and qualify inspection, monitoring, and verification methods.
    • Conduct rigorous Continuous Improvement activities to prevent recurrence of non-conformances during assembly.
    • Perform internal audit activities to ensure compliance to QMS requirements.
    • Build relationships and engage in regular communications with cross-functional colleagues.
    • Represent Plug Power in a professional manner at all times and in all interactions.
    • Perform all other duties as assigned.

    Education and Experience
    • BS in Engineering or a STEM related discipline
    • 3-5 years' experience working in Engineering
    • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
    • Experience with ISO 9001:2015 or ISO13485 and other recognized international quality system standards.
    • Knowledge of engineering change process.
    • Strong verbal and written communication skills
    • Demonstrated analytical abilities with strong attention to detail
    • Ability to manage multiple projects concurrently.
    • Ability to read and interpret engineering diagrams.
    • Ability to role model high standards of professionalism with an uncompromising dedication to quality design & documentation and operational safety.
    • Knowledge of quality system methodologies including 8D, Lean, 5 Why's, Pareto Analysis, Six Sigma, 8-D.
    • Knowledge with implementation Statistical Process Controls, applying Failure Modes Effects Analysis (FMEA), Production Part Approval Process (PPAP) and root cause analysis are a plus.
    • Strong problem-solving skills.
    • Strong organizational skills.
    • Project management skills.
    • Attention to detail.
    • Travel as needed to accomplish program objectives.

    Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    Estimated Base Salary Range:
    $79,200.00 - $118,800.00

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