Customer Success Associate
Hoboken, NJ · On-site
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... Through our best in class technology and integrated platform services we are revolutionizing the ...
16 Playbook Customer Service Jobs Hiring Near You
Customer Success Associate
Hoboken, NJ · On-site
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... Through our best in class technology and integrated platform services we are revolutionizing the ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... Through our best in class technology and integrated platform services we are revolutionizing the ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... Through our best in class technology and integrated platform services we are revolutionizing the ...
Director of Marketing
Hoboken, NJ · Remote
Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...
Director of Marketing
Hoboken, NJ · Remote
Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...
Director of Marketing
Hoboken, NJ · On-site
Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...
Director of Marketing
Hoboken, NJ · On-site
Drive awareness, preference, and demand for the Playbook software services. * Prioritize and manage marketing budgets. * Work to define a clear customer brand, to define our ongoing path to growth by ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... Through our best in class technology and integrated platform services we are revolutionizing the ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... Through our best in class technology and integrated platform services we are revolutionizing the ...
Market Research Expert
Hoboken, NJ · On-site
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... Through our best in class technology and integrated platform services we are revolutionizing the ...
Market Research Expert
Hoboken, NJ · On-site
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... Through our best in class technology and integrated platform services we are revolutionizing the ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Front End Developer
$113.80K - $132.40K/yr
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Front End Developer
$113.80K - $132.40K/yr
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
... customer service. You will also offer member support from the front desk during desk coverage ... wanted Playbook to leave. Your legacy brought wellness and peak performance to the masses and ...
Quick apply
... customer service. You will also offer member support from the front desk during desk coverage ... wanted Playbook to leave. Your legacy brought wellness and peak performance to the masses and ...
... customer service. You will also offer member support from the front desk during desk coverage ... wanted Playbook to leave. Your legacy brought wellness and peak performance to the masses and ...
... customer service. You will also offer member support from the front desk during desk coverage ... wanted Playbook to leave. Your legacy brought wellness and peak performance to the masses and ...
... customer service. You will also offer member support from the front desk during desk coverage ... wanted Playbook to leave. Your legacy brought wellness and peak performance to the masses and ...
... customer service. You will also offer member support from the front desk during desk coverage ... wanted Playbook to leave. Your legacy brought wellness and peak performance to the masses and ...
Business Development Associate
$48.70K - $66.80K/yr
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Business Development Associate
$48.70K - $66.80K/yr
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Account Executive
Hoboken, NJ · On-site
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Account Executive
Hoboken, NJ · On-site
Company Mission At Playbook we believe that everyone deserves the ability to get ahead with ... We have an amazing list of customers and partners including professional sports teams, fortune 500 ...
Playbook Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular job types at Playbook?
What are the most popular jobs at Playbook?
What are the most popular categories at Playbook?
Full-time
Medical, Retirement, PTO
Posted 17 days ago
Job description
Company Mission
At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and integrated platform services we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world.
We have an amazing list of customers and partners including professional sports teams, fortune 500 companies, and 100's of leading sports and activity organizations across the country. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes and influencers who embody our values and support our mission.
About the position
The Customer Success Associate will be expected to deliver superior support services to our customers by reinforcing our customers' success and differentiating us from our competitors. He/she will deliver positive change to improve service levels, increase customer satisfaction, reduce resolution times, and ultimately contribute to increasing customer retention and revenue growth all while having an eye for continuous improvement.
Tasks, Duties, Responsibilities
- Act as the primary point of contact for software clients to ensure that their needs are met in a way that improves client satisfaction.
Drive customer software engagement and development of power users across customer organizations.
Implement Customer Success Plans for assigned accounts.
Collaborate with the Playbook sales team to expand customer relationships.
Onboarding existing clients to the software platform, training them in how to use our program.
Help ensure smooth operations and customer feedback.
Knowledge, Skills, Competencies
- Preferably 1 year of relevant experience in Customer Success, Support or Sales experience.
- Passion for technology and wowing customers.
- Relentless work ethic.
- Strong communication skills, verbal and written.
- Strong organizational skills, ability to multitask.
- Ability to think quickly and be creative.
- Confidence to make decisions without supervision.
Benefits
- 401(k) and 401(k) matching
- Paid Time Off
- Health Reimbursement Account (HRA)
- Paid Travel Opportunities