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65 Pearson Customer Service Jobs Hiring Near You

Pearson

Advanced Associate, Customer Service

Durham, NC · On-site

$17.75/hr

Pearson VUE is hiring Advance Associate, Customer Service to join us as Licensing Specialists. These Advance Associate are responsible for processing and evaluating a high volume of licensing ...

Pearson

Advanced Associate, Customer Service

Durham, NC · On-site

$17.75/hr

Pearson VUE is hiring Advance Associate-Customer Service to join us as Licensing Specialists. These Advance Associate-Customer Service are responsible for processing and evaluating a high volume of ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

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What is it like to work at Pearson?

Pearson is a global learning company that values innovation, collaboration, and customer focus, fostering a culture that encourages creativity and continuous improvement.

The company's diverse teams work together to develop educational resources, assessments, and services that support learners of all ages, with a focus on creating engaging and effective learning experiences. Pearson's work environment is dynamic, with opportunities for professional growth and development, and a commitment to making a positive impact on education and society.

Working at Pearson may appeal to candidates who are passionate about education and learning, and who are looking for a challenging and rewarding career in a global organization that is shaping the future of education and making a difference in people's lives.

What makes Pearson an attractive place to work?

Pearson is a leading education company that has been shaping the way people learn for over 180 years, with a strong reputation for innovation and expertise in education technology. The company offers a dynamic and collaborative work environment that values diversity, creativity, and continuous learning, with opportunities to work on cutting-edge projects and contribute to the development of educational resources. By joining Pearson, individuals can be part of a global organization that makes a positive impact on people's lives, with opportunities for professional growth, skill development, and career advancement in a rapidly evolving industry.
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    What are the most popular jobs at Pearson?
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    Residential Construction Customer Service Manager

    Go-Staff Construction Management

    Oceanside, CA

    Other

    Posted 10 days ago

    Job description

    Residential Construction Customer Service Manager

    Our team is looking for a dynamic and positive leader to manage and lead our team of Quality walk specialist/ Customer Service Representatives

    The Manager will be skilled with new home prep, punch list work as well as managing a team of CSR's and keeping them to company customer service and work service standards.

    Our construction company focuses on developing multi-family apartments to fractional residence clubs to luxury private residential resort/club communities to primary home communities. We are in need of a dedicated Customer Service Manager who can work with our team to ensure our clients and residents are served as needed in a friendly professional manner.

    Past experience in this role is a must

    Duties and expectations

    • The manager will be capable of performing corrective tasks related to all residential building trades including drywall, painting, carpentry, plumbing, electrical and more in order to observe and lead our team as well as perform constructive coaching when needed and train others as needed to perform duties properly.

    • Interact with customers and our team to provide information in response to inquiries about products and services and to handle and resolve complaints.

    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

    • Check to ensure that appropriate changes were made to resolve customers' problems.

    • Customer Service Manager will ensure that our team will provide these new buyers with assurance and peace of mind in their new homes.

    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken and ensure that all of teams.

    • The CSR manager will ensure that the team responsible and respectfully conducts home-owner walk-throughs, service requests warranty repairs, inspections, and structural/landscape alterations.

    • Resolve customers' service or billing complaints by coordinating with the various departments involved.

    • Process contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

    • CSR Manager will oversee the team while they guide homeowners through presentations, delivery, and post-closing processes- working closely with all member of the team to ensure timely and comprehensive follow-up for the home-owners specifications and concerns- prioritizing and organizing lists of warrantable items to be completed- maintaining homeowner files for assigned subdivisions- administering warranty cost controls- working with construction on delivery of completed homes and scheduling/verifying work of subcontractors and subcontractors

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