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OSF HealthCare
OSF HealthCare

60 Osf Healthcare Customer Service Jobs Hiring Near You

OSF HealthCare

Critical Care/Trauma Physician

Peoria, IL

$524K - $642K/yr

The OSF healthcare system seeks an Acute Care Surgeon for its Flagship Tertiary Care hospital in ... Concierge relocation services * Health, life, dental, and retirement plans * Paid occurrence based ...

OSF HealthCare

Security Officer

Ottawa, IL · On-site

$20.21 - $23.77/hr

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners ... customer service. Excellent interpersonal and communication skills. * Solid computer skills ...

OSF HealthCare

Security Officer

Rockford, IL · On-site

$20.21 - $23.77/hr

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners ... customer service. * Excellent interpersonal and communication skills. * Solid computer skills ...

OSF HealthCare

PA PRN Neonatal ICU

Danville, IL

$64.61 - $78.83/hr

OSF Healthcare is an equal opportunity employer. The Benefits OSF HealthCare offers a comprehensive ... Concierge relocation services * Student Loan repayment counseling * Career Development through our ...

OSF HealthCare

PA PRN Neonatal ICU

Danville, IL

$64.61 - $78.83/hr

OSF Healthcare is an equal opportunity employer. The Benefits OSF HealthCare offers a comprehensive ... Concierge relocation services * Student Loan repayment counseling * Career Development through our ...

OSF HealthCare

PA OnCall Urgent Care

Dixon, IL · On-site

$60.39 - $73.68/hr

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners ... Maintaining the consistency and quality of all services provided. Maintaining full and current ...

OSF Healthcare

Urgent Care, APN Prompt Care

Morton, IL

$60.39 - $68.10/hr

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation ...

OSF HealthCare

PA OnCall Urgent Care

Dixon, IL

$60.39 - $73.68/hr

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners ... Maintaining the consistency and quality of all services provided. Maintaining full and current ...

OSF HealthCare

Home Health Team Assistant

Peoria, IL · On-site

$18.80 - $22.12/hr

... customer service environment. Direct experience in medical setting. Licensure/ Certification: N/A Other Skills/ Knowledge: Knowledge of medical terminology. OSF HealthCare is an Equal Opportunity ...

OSF HealthCare

PA OnCall Urgent Care

Normal, IL

$60.39 - $73.68/hr

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners ... Maintaining the consistency and quality of all services provided. Maintaining full and current ...

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All JobsOsf Healthcare Customer Service Jobs

OSF HealthCare Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Osf Healthcare?
    What are the most popular jobs at Osf Healthcare?
    What are the most popular categories at Osf Healthcare?
    Infographic showing various Customer Service job openings at Osf Healthcare in the United States as of May 2026, with employment types broken down into 5% As Needed, 91% Full Time, 3% Part Time, and 1% Nights. Highlights an 100% Physical job distribution.
    Advanced Practice Provider OSF OnCall Urgent Care in Normal

    Advanced Practice Provider OSF OnCall Urgent Care in Normal

    OSF HealthCare

    Bloomington, IL

    $60.39 - $73.68/hr

    Other

    Medical, Dental, Life, Retirement, PTO

    Posted 16 days ago

    Job description

    Advanced Practice Nurse Position

    POSITION SUMMARY: The Advanced Practice Nurse will be responsible for providing high quality patient care to the patients of OSF OnCall Urgent Care. Maintaining the consistency and quality of all services provided. Maintaining full and current patient medical records, including reports of all examinations, procedures, and other services performed by the provider or other support staff. Exercising diligence in assisting the OSF CEO in keeping costs of the practice to a minimum while maintaining a high level of quality care for patients. Providing a truly personalized, patient-centric experience to all patients of OSF OnCall Urgent Care. This position requires floating to various facilities.

    BENEFITS & PERKS: OSF HealthCare offers a comprehensive Compensation and Total Rewards Package which includes:

    • Generous paid time off!
    • Vacation and holiday time off to get away and recharge
    • Well-being time for self-care, mission trips, or whatever makes you happy!
    • Sick leave for you or to care for an ill-family member
    • CME time and dollars
    • Health, life, dental, and retirement plans
    • Paid occurrence based malpractice
    • Concierge relocation services
    • Student Loan repayment counseling
    • Career Development through our Physician Leadership Academy
    • Clinical base hourly pay range for this position: $60.39-73.68
    • Range shown should be used as an estimate and can be impacted by many factors including but not limited to the critical need of the position, overall experience and qualifications, community need, and other considerations. Additional compensation components may be applicable such as bonuses or incentives which may or may not be based on metric achievement.

    THE OSF COMMUNITY:

    • Six years in a row, OSF has been recognized on the Forbes list of Best Employers by State.
    • OSF HealthCare has had APPs providing care to patients for over 40 years!
    • OSF New Hire Clinician Experience for onboarding all new providers to ensure you have all the resources you need to succeed
    • APP leaders are throughout OSF making a difference in the care patients receive
    • Empowering environment to help you grow your career

    QUALIFICATIONS REQUIRED QUALIFICATIONS:

    • Demonstrates the knowledge and skills necessary to provide patient care that is appropriate to the ages of the patients served.
    • Licensed to provide either an advanced practice nursing services in the State of Illinois as issued by the Illinois Department of Financial and Professional Regulation in accordance with the Illinois Nurse Practice Act OR physician assistant services as issued by the Illinois Department of Financial and Professional Regulation in accordance with the Illinois Physician Assistant Practice Act of 1987 ("Act") Licensed by the Federal Drug Enforcement Administration and State of Illinois for prescribing of narcotics.
    • BLS/ALS Certified Experience is preferred however; new graduates will be considered.

    OSF HealthCare is an Equal Opportunity Employer.

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