Optimal Dispatch Service

60 Optimal Dispatch Service Operations Jobs Hiring Near You

Support field operations by helping maintain an organized dispatch board * Communicate clearly with technicians, customers, and office staff * Maintain accurate job notes and service documentation ...

Service Advisor

Lugoff, SC ยท On-site

$68K - $78K/yr

Dispatch service tickets to increase efficiency * Manage work flow on daily basis * Assist in ... for optimal daily production * Assist in customer retention * Assist in day-to-day operations ...

Service Advisor

Lugoff, SC ยท On-site

$68K - $78K/yr

Dispatch service tickets to increase efficiency * Manage work flow on daily basis * Assist in ... for optimal daily production * Assist in customer retention * Assist in day-to-day operations ...

Support field operations by helping maintain an organized dispatch board * Communicate clearly with technicians, customers, and office staff * Maintain accurate job notes and service documentation ...

Dispatch service tickets to increase efficiency * Manage work flow on daily basis * Assist in ... for optimal daily production * Assist in customer retention * Assist in day-to-day operations ...

Dispatch service tickets to increase efficiency * Manage work flow on daily basis * Assist in ... for optimal daily production * Assist in customer retention * Assist in day-to-day operations ...

Service Coordinator / Dispatcher

Charlotte, NC

$19.25 - $24.50/hr

Service Dispatch * Service Writing * Automotive Service Advising * Fleet Maintenance Coordination * Equipment Service Support * Heavy Equipment Operations * Construction Equipment Service * Material ...

Service Coordinator / Dispatcher

Charlotte, NC ยท On-site

$18.50 - $23.50/hr

Service Dispatch * Service Writing * Automotive Service Advising * Fleet Maintenance Coordination * Equipment Service Support * Heavy Equipment Operations * Construction Equipment Service * Material ...

Service Coordinator / Dispatcher

Charlotte, NC

$19.25 - $24.50/hr

Service Dispatch * Service Writing * Automotive Service Advising * Fleet Maintenance Coordination * Equipment Service Support * Heavy Equipment Operations * Construction Equipment Service * Material ...

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and ... Support implementation and optimization of field service technologies and systems. * Establish ...

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Optimal Dispatch Service Jobs Information

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    Service Operations Manager

    Titan Mechanical and Plumbing

    Manassas Park, VA โ€ข On-site

    Full-time

    Medical, Dental, Vision, Retirement

    Re-posted 14 days ago


    Job description

    Service Operations Manager - Commercial & Multifamily HVAC and Plumbing
    Job Description
    Titan Mechanical & Plumbing, Inc is currently looking for a Service Operations Manager to lead our growing Service Division. This position is responsible for leading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This role directs and oversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.
    Responsibilities
    • Hire, lead and develop technicians, dispatchers, supervisors, and support staff
    • Oversee daily service operations for commercial and multifamily clients
    • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
    • Coordinate with Sales Team on accuracy of proposals and maintenance agreements
    • Supports ongoing construction operations and internal customers
    • Build strong relationships with property managers, facility managers, and ownership groups
    • Develop and forecast labor requirements for service operations
    • Drive revenue growth, gross margin, productivity, and recurring preventative maintenance agreements
    • Develop and Improve processes, accountability, communication, and team performance
    • Maintain a strong safety culture and ensure compliance standards are met
    • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
    • Supervise and direct Plumbing Service Technicians to effectively troubleshoot and solve complex customer issues.
    • Ensure tools, service vans, and uniforms are clean, well kept, and maintained.
    • Ensure vehicle & tool stock levels are optimal.
    • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
    • Review reports.
    • Work in a safe manner daily and ensure that all safety measures are always taken.
    • Passion for teaching, learning, and sharing knowledge.
    • Moderate lifting.
    • Ability to self-schedule on occasion and work independently as required.
    • Drive company culture of quality, customer service and safety through-out work force

    Qualifications
    • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
    • Strong knowledge of commercial and multifamily service operations
    • Experience managing technicians and field service teams
    • Proven ability to lead people, solve problems, and drive performance
    • Experience with dispatch/service software
    • Experience with Service Titan platform a plus
    • Proficient with computers and able to learn company software.
    • Strong communication and customer relationship skills
    • Financial acumen with budgeting, labor management, and P&L accountability
    • Highly motivated to achieve goals and excellence.

    Benefits
    • Competitive Salary
    • Health/Dental/Vision Insurance
    • Continuing Education assistance
    • 401(k) with 4% company match
    • Eligibility for a performance-based bonus tied to individual and company results