Openwork

60 Openwork Customer Service Jobs Hiring Near You

... and customer interaction. Click on Apply Now to be considered for this Full-Time Service Porter position in McDonough, GA, or visit Openwork to search for other opportunities that are currently ...

Parts Pro CSR

Houston, TX · On-site

$15 - $16/hr

Openwork company is searching for a knowledgeable Parts Pro CSA for a used auto parts company in ... Utilize computer program to help customers locate cars * Identify car parts and process ...

Field Service Engineer

Phoenix, AZ · On-site

$80K - $110K/yr

FIELD SERVICE ENGINEER Openwork is currently engaged in a search to find a dedicated Field Service ... What youll need: * Proven experience in a customer-facing Field Service Engineer role ...

SERVICE & INSTALLATION COORDINATOR Openwork is currently engaged in a search to find a dynamic ... Willingness to travel occasionally (1020%) to customer locations * Flexibility to work on-call ...

If you're organized, dependable, and enjoy customer service and problem-solving, apply today! www.openwork.com. Send resume to yvonne.kidder@openwork.com and call the Clear Lake office at 281-486 ...

Openwork, is hiring an Operations Coordinator for a global logistics and transportation client ... Manage customer accounts and provide exceptional customer service * Resolve shipment-related issues ...

Why Join Openwork?: * $17.00 per hour. * Weekly pay. * Consistent Monday-Friday schedule. * Hands-on warehouse and customer-service experience. * Long-term career growth potential. * Supportive team ...

PTO Why Join Openwork? * $17.00 per hour * Weekly pay * Consistent MondayFriday schedule * Hands-on warehouse and customer-service experience * Long-term career growth potential * Supportive team ...

In this dynamic and rewarding role, you will be responsible for providing top-tier customer service ... BRIGGS@OPENWORK.COM for more information. #OPWPTX Company Description Openwork is a candidate ...

Openwork is currently engaged in a search to find a dedicated Food Service Operation Worker in Savannah, GA. In this hands-on, team-oriented role, you will be responsible for preparing and serving ...

Strong analytical, problem-solving, project management, and customer service skills. * Excellent ... About Openwork: Openwork is a talent-first staffing company on a mission to bring ease and ...

Step into a role where your bilingual skills and customer service expertise can truly make a difference. Apply today and help serve the residents of Harris County with pride. About Openwork: Openwork ...

Bilingual Staffing Specialist

Duluth, GA · On-site

$15.75 - $20.25/hr

What You'll Do As a Staffing Specialist at Openwork, you'll wear a few important hats -- recruiter, talent coach, and client partner. Here's how you'll make an impact: * Recruit and place top talent ...

Openwork is currently engaged in a search to find a driven and adaptable Inside Sales & Marketing ... Collaborating cross-functionally with Customer Service, Claims, and Operations to support sales ...

Monday Friday, 7:00 AM 4:00 PM Job Type: Full-Time | Career Advancement Opportunity OpenWork is recruiting on behalf of a premier commercial equipment service provider in Irving, TX to find a ...

... freight forwarders, customer service, and internal stakeholders. * Driving global process ... About Openwork: Openwork is a talent-first staffing company on a mission to bring ease and ...

Openwork is Hiring Shipping & Logistics Coordinator Location: Port Arthur, TX Pay: $20$24/hour, DOE ... Coordinate late or missed shipments with customers and Customer Service. * Prepare and email ...

Showing results 21-40

Customer Service HVAC Technical Support

Stafford, TX • On-site

$23 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago


Job description

About the Job
Now Hiring: Customer Service HVAC Technical Support
Position: Customer Service HVAC Technical Support
Location: Stafford, TX
Schedule: Mon-Fri | 7:00am - 3:30pm
Pay: $23-$28
The Houston branch of Openwork has partnered with a manufacturing company to add a Customer Service HVAC Technical Support employee to their team. This is a temporary to permanent position. Our client values a growth-minded individual with goals, and require someone with strong HVAC & Administrative experience.
What You'll Be Doing:
  • Serve as the first-line technical expert supporting the companies portable air conditioning equipment.
  • Diagnose refrigeration, electrical, airflow, condensate management, and control system issues through telephone, email, video conferencing, and digital communication platforms.
  • Guide customers and field technicians through structured troubleshooting procedures to minimize equipment downtime.
  • Determine whether field repairs, component replacement, or factory return is the most appropriate resolution.
  • Maintain an exceptional first-call resolution rate whenever possible.
  • Assist customers in interpreting alarms, error codes, wiring diagrams, and service manuals.
  • Deliver a professional, courteous, and solution-oriented customer experience on every interaction.
  • Build long-term relationships with dealers, rental companies, contractors, distributors, and end users.
  • Communicate complex technical information clearly to individuals with varying levels of technical expertise.
  • Demonstrate patience, empathy, and ownership throughout the service process.
  • Escalate customer concerns appropriately while maintaining a sense of urgency and accountability.
  • Review incoming warranty requests for completeness and accuracy.
  • Ensure warranty claims comply with established warranty policies and procedures.
  • Accurately document:
    • Failure analysis.
    • Troubleshooting performed.
    • Labor authorization.
    • Parts replaced.
    • Root cause findings.
    • Photographs and supporting documentation.
  • Coordinate replacement parts and warranty approvals.
  • Maintain complete digital records for future product quality analysis.
  • Entering and maintaining warranty claims.
  • Updating CRM and customer service databases.
  • Maintaining detailed electronic service records.
  • Managing technical documentation.
  • Creating service reports.
  • Processing repair authorizations.
  • Monitoring customer communication through email, phone, chat, and other digital
    platforms.
  • Utilizing Microsoft Office Suite, ERP systems, CRM software, warranty databases, and digital communication tools with accuracy and efficiency.
What We're Looking For:
  • Associate degree or equivalent technical education preferred.
  • Minimum 3 years of HVAC, refrigeration, electrical, mechanical, or industrial equipment troubleshooting experience.
  • EPA Section 608 Certification preferred.
  • Strong understanding of refrigeration systems including:
    • Compressors.
    • Expansion devices.
    • Refrigerant circuit.
    • Electrical controls.
    • Fan motors.
    • Variable Frequency Drives (VFDs).
    • Sensors.
    • Electrical schematics.
  • Ability to read wiring diagrams and refrigeration schematics.
  • Excellent verbal and written communication skills.
  • Strong organizational and documentation skills.
  • High proficiency with Microsoft Office and modern digital business software
  • Experience with ERP, CRM, warranty management, or service management software is highly desirable.
Benefits:
  • Medical, Dental, Vision.
  • 401k.
  • PTO/Vacation.

If you are interested in and qualified for the Customer Service HVAC Technical Support position please apply now. If you have any questions regarding this position please reach out to us at 713-977-8555. Openwork is an Equal Opportunity Employer EOE.
#OPWHOU