Openwork

60 Openwork Customer Service Jobs Hiring Near You

Openwork is currently engaged in a search to find a dedicated Customer Service Supervisor in Kennesaw, GA. In this dynamic and rewarding role, you will be responsible for leading a passionate team of ...

Openwork is currently engaged in a search to find a dedicated Customer Service Supervisor in Kennesaw, GA. In this dynamic and rewarding role, you will be responsible for leading a passionate team of ...

Openwork is currently seeking a Customer Service Representative for a growing retail and e-commerce operation. If you have a background as a first responder, public sector experience, or deep ...

Customer Service Representative

Hoschton, GA · On-site

$14.50 - $19.75/hr

Openwork is currently engaged in a search to find a Customer Service Representative in Hoschton, GA. In this Customer Service Representative role, you will be responsible for speaking with clients ...

Remote CSR

Houston, TX · Remote

$21/hr

Upcoming Project | Starting Pay: $21.00/hour 100% Remote | Company-Provided Laptop & Headset Openwork, formerly Meador Staffing, is Now Accepting Applications for an Upcoming Remote Customer Service ...

Openwork Company is currently engaged in a search to find a valuable Customer and Health Services Representative in Gonzales, LA. In this professional and collaborative role, you will be responsible ...

Customer Service Rep

Norcross, GA · On-site

$15 - $20.50/hr

Openwork is currently assisting a local client in their search to fill a Customer Service Representative job in Norcross. As a Customer Service Representative, you will be responsible for assisting ...

Openwork is currently assisting a local client in their search to for a part-time Customer Service Representative in Spartanburg. As a CSR you will be responsible for office duties as well as ...

Meador an Openwork Company is currently seeking a dependable Customer Service Representative (CSR) to join a growing safety equipment supplier in Baytown, TX . This is a great opportunity for someone ...

Openwork is searching for knowledgeable auto part cashiers. This is a temp to hire position in the ... Utilize computer program to help customers locate cars * Identify car parts and process ...

Customer Service Representative

Baytown, TX · On-site

$14.25 - $19.50/hr

We are seeking a dependable, organized Customer Service Representative (CSR) to act as the main ... Company Description Openwork is a candidate-focused staffing company on a mission to bring ease ...

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Customer Service Supervisor

Kennesaw, GA • On-site

$25/hr

Full-time

Medical, Dental, Vision

Posted 22 days ago


Job description

Openwork is currently engaged in a search to find a dedicated Customer Service Supervisor in Kennesaw, GA. In this dynamic and rewarding role, you will be responsible for leading a passionate team of customer care professionals, managing technical service support for outdoor power equipment, and driving process improvements across the department. Apply today if you meet the qualifications listed below.

In a Customer Service Supervisor job you'll be responsible for:
  • Empowering and supporting team members across various roles to deliver outstanding customer care and performance.
  • Fostering team morale while driving change management and process improvements.
  • Overseeing relations with third-party customer care centers, including handling escalated calls, providing Illustrated Parts Lists (IPLs) and manuals, and offering SOP guidance.
  • Managing third-party distributor relationships, facilitating service networks through warranty approvals, IPLs, and spare parts support for repairs.
  • Developing and refining product troubleshooting procedures and warranty process SOPs.
  • Creating advanced troubleshooting and repair guides for service centers, agents, and customers.
  • Reviewing and updating technical documents, including Illustrated Parts Listings, owner’s manuals, and product Bills of Materials (BOMs).
  • Reporting ongoing product issues directly to the manufacturing team.
  • Supervising spare part inventory inspections to ensure product availability and accuracy.
  • Overseeing in-house product and spare parts rework operations.

What you'll need:
  • Minimum of 3+ years of experience in customer service or technical service within a supervisory role (preferably in hard goods or outdoor power equipment).
  • Strong verbal and written communication skills paired with a keen analytical mindset.
  • Proven ability to collaborate effectively with associates, customers, third-party partners, and upper management.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Familiarity with customer service software (FreshDesk experience is a strong plus).
  • Experience with operating system/ERP software (Oracle experience preferred).
  • Hands-on experience or familiarity with operating lawn and garden tools/outdoor power equipment.

Perks:
  • Pay Rate: $25.00 per hour.
  • Position Type: Temp-to-Hire (T-H).
  • Work Location: On-site office in Kennesaw, GA.
  • Shift: 8:00AM - 5:00PM.
  • Healthcare, vision, and dental benefits available through Openwork.

Click on Apply Now to be considered for this Customer Service Supervisor job in Kennesaw, GA, or visit our website www.openwork.com to search for other opportunities that are currently available.

About Openwork: Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we've held a footing in for 50+ years. We believe there's more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses, and Aerospace Solutions. Looking for your dream job or hire? Visit us at www.openwork.com to say hello and start building your future, together.

EOE