Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Nxt Level
62 Nxt Level Jobs Hiring Near You
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and ...
Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and ...
Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and ...
Fortune 500 companies come to us looking to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars and ...
Associate, OSHA Employment Litigation - Los Angeles (4+ years)
Los Angeles, CA · On-site
$220K - $260K/yr
Mid-Senior Level OSHA & Employment Litigation Associate - Los Angeles, CA Our client, a highly regarded law firm, is seeking a Mid-Senior Level OSHA & Employment Litigation Associate with at least 4 ...
Associate, OSHA Employment Litigation - Los Angeles (4+ years)
Los Angeles, CA · On-site
$220K - $260K/yr
Mid-Senior Level OSHA & Employment Litigation Associate - Los Angeles, CA Our client, a highly regarded law firm, is seeking a Mid-Senior Level OSHA & Employment Litigation Associate with at least 4 ...
Customer Service Associate
$25 - $26/hr
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Customer Service Associate
$25 - $26/hr
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Bilingual Member Experience Associate - Korean
Los Angeles, CA · On-site
$18 - $23/hr
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Bilingual Member Experience Associate - Korean
Los Angeles, CA · On-site
$18 - $23/hr
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Customer Service Associate
Seattle, WA · On-site
$25 - $26/hr
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Customer Service Associate
Seattle, WA · On-site
$25 - $26/hr
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Bilingual Member Experience Associate
Manhattan, NY · On-site
$18 - $23/hr
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Bilingual Member Experience Associate
Manhattan, NY · On-site
$18 - $23/hr
Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: * Language Skills: Ability ...
Founding Backend Engineer
Manhattan, NY · On-site
What You'll Own 1) Outcome Data Layer (Instrumentation + Measurement) Build the instrumentation layer that ties every agent decision to customer-level business metrics-e.g., client retention ...
Founding Backend Engineer
Manhattan, NY · On-site
What You'll Own 1) Outcome Data Layer (Instrumentation + Measurement) Build the instrumentation layer that ties every agent decision to customer-level business metrics-e.g., client retention ...
Founding Full Stack Engineer
Manhattan, NY · On-site
$140K - $200K/yr
The Role This is a founding-level Product Engineer role...high ownership, high trust, real influence. You'll work directly with the founders and customers to build the core product from the ground up ...
Founding Full Stack Engineer
Manhattan, NY · On-site
$140K - $200K/yr
The Role This is a founding-level Product Engineer role...high ownership, high trust, real influence. You'll work directly with the founders and customers to build the core product from the ground up ...
Vice President of AI
Nashville, TN · On-site
This executive-level position will drive the development and adoption of AI-powered solutions across business functions, focusing on automation, efficiency, and long-term profitability. The ideal ...
Vice President of AI
Nashville, TN · On-site
This executive-level position will drive the development and adoption of AI-powered solutions across business functions, focusing on automation, efficiency, and long-term profitability. The ideal ...
Staff Backend Engineer
San Francisco, CA · On-site
Step into a Staff-level role with real technical influence across architecture, reliability, and platform scale Ideal Candidate Profile The ideal candidate is a Staff-level backend engineer who has ...
Staff Backend Engineer
San Francisco, CA · On-site
Step into a Staff-level role with real technical influence across architecture, reliability, and platform scale Ideal Candidate Profile The ideal candidate is a Staff-level backend engineer who has ...
The salary range for this position varies and depends on several factors, including the applicant's qualifications, experience, level of education, certifications or professional licenses held, and ...
The salary range for this position varies and depends on several factors, including the applicant's qualifications, experience, level of education, certifications or professional licenses held, and ...
Self-motivated and disciplined with a high level of energy and drive. * Basic understanding of sales principles and customer service practices. * Ability to work independently in a remote setting.
Self-motivated and disciplined with a high level of energy and drive. * Basic understanding of sales principles and customer service practices. * Ability to work independently in a remote setting.
Founding Backend Engineer
Manhattan, NY · On-site
What You'll Own 1) Outcome Data Layer (Instrumentation + Measurement) Build the instrumentation layer that ties every agent decision to customer-level business metrics-e.g., client retention ...
Founding Backend Engineer
Manhattan, NY · On-site
What You'll Own 1) Outcome Data Layer (Instrumentation + Measurement) Build the instrumentation layer that ties every agent decision to customer-level business metrics-e.g., client retention ...
Vice President of AI
Nashville, TN · On-site +1
This executive-level position will drive the development and adoption of AI-powered solutions across business functions, focusing on automation, efficiency, and long-term profitability. The ideal ...
Vice President of AI
Nashville, TN · On-site +1
This executive-level position will drive the development and adoption of AI-powered solutions across business functions, focusing on automation, efficiency, and long-term profitability. The ideal ...
Senior/Staff Software Engineer
Manhattan, NY · On-site
$134K - $177K/yr
We're looking for a senior or staff-level backend engineer to own and evolve the core systems that power Lighthouse. Our backend is Python and TypeScript, PostgreSQL, GraphQL, and serverless compute ...
Senior/Staff Software Engineer
Manhattan, NY · On-site
$134K - $177K/yr
We're looking for a senior or staff-level backend engineer to own and evolve the core systems that power Lighthouse. Our backend is Python and TypeScript, PostgreSQL, GraphQL, and serverless compute ...
The salary range for this position varies and depends on several factors, including the applicant's qualifications, experience, level of education, certifications or professional licenses held, and ...
The salary range for this position varies and depends on several factors, including the applicant's qualifications, experience, level of education, certifications or professional licenses held, and ...
The salary range for this position varies and depends on several factors, including the applicant's qualifications, experience, level of education, certifications or professional licenses held, and ...
The salary range for this position varies and depends on several factors, including the applicant's qualifications, experience, level of education, certifications or professional licenses held, and ...
M&A Corporate Associate
Lancaster, PA · On-site
Be part of a firm that values mentorship and collaboration at every level, offering opportunities to grow as a leader while building the Lancaster office. * Collaborative Culture: Work in a ...
M&A Corporate Associate
Lancaster, PA · On-site
Be part of a firm that values mentorship and collaboration at every level, offering opportunities to grow as a leader while building the Lancaster office. * Collaborative Culture: Work in a ...
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$18 - $23/hr
Full-time
Medical
Re-posted 14 days ago
Job description
The Customer Care Coordinator provides outreach and support to ensure all our client’s Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every step of the way to ensure they are never alone in their healthcare journey. This is a role for a passionate and experienced customer service representative who understands the meaningful contribution they make to our members’ healthcare outcomes.
We are looking for Bilingual Speaking Customer Care Coordinators that are proficient in Korean.
Essential Duties and Responsibilities:
Understand procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries; serve as a “subject matter expert” in the healthcare experience that our members navigate daily
Be a representative that provides outbound and inbound support via the phone at a fast pace.
Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution.
Manage to the member’s communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed
Collaborate with our partners – including but not limited to other departments, supplemental benefit vendors, and provider network – to facilitate the member experience.
Excel in customer service and contribute to a culture of going “above and beyond” to ensure the highest level of member satisfaction.
Minimum Requirements for the position:
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc.
Computer literate, typing 40+ words per minute.
What will earn you brownie points?
Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Outbound call center experience which may include welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution
Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar)
This position will pay $18 - $23 an hour depending on experience. The role is eligible for overtime.