Job Summary:
NTT DATA North America is a global innovator in business and technology services, seeking an experienced Infrastructure Technical Program Manager to lead large-scale infrastructure and endpoint integration programs. The role focuses on M&A integrations and End User Computing transformations, ensuring seamless migration and operational readiness across enterprise environments.
Responsibilities:
• Own and drive full lifecycle program delivery from due diligence through Day 1 and post-close integration.
• Develop and manage comprehensive, detailed program plans covering infrastructure and EUC workstreams.
• Define scope, milestones, dependencies, timelines, and success metrics.
• Ensure alignment across infrastructure, EUC, security, and business functions.
• Lead day-to-day execution of infrastructure and EUC integration programs.
• Maintain detailed plans, tracking:
• Milestones and deliverables
• Dependencies
• RAID (Risks, Assumptions, Issues, Dependencies) logs
• Decision logs
• Identify blockers proactively and drive cross-functional resolution.
• Manage escalations and executive communications.
• Provide SteerCo-level reporting, dashboards, and program visibility.
• Drive key infrastructure workstreams:
• Identity & Access Management
• Active Directory migrations and consolidation
• Domain/forest trust design and migration
• Identity synchronization and federation
• Network Integration
• Network trust establishment
• Re-IP planning and execution
• Connectivity and segmentation design
• SD-WAN integration and optimization
• Data center and cloud integration alignment
• Server, endpoint, and platform readiness
• Security and compliance integration
• Lead phased deployment strategy:
• POC → Pilot → Full Deployment
• Manage wave-based rollout across large-scale:
• 5,000+ endpoints
• 3,000+ VDI instances
• Establish centralized deployment tracking:
• Installation status
• Wave progress
• Segmentation data
• Deliver executive-level (SteerCo) reporting on:
• Deployment progress
• Risks and mitigation
• Readiness status
• Define cross-functional pilot cohorts for validation.
• Establish go/no-go gates based on:
• Technical readiness
• Operational readiness
• Security validation
• Drive controlled scaling from pilot to full rollout.
• Drive closure of:
• SOC (Security Operations Center) operating model
• Support and escalation workflows
• Defender (endpoint security) transition validation
• Reporting and monitoring enablement
• Ensure all operational processes, tooling, and documentation are production-ready.
• Align across:
• IT Operations
• Security & SOC teams
• Service Desk / End User Support
• Infrastructure & Engineering
• External vendors
• Synchronize:
• Workstation deployments
• VDI environment rollout
• Develop and execute communication plans:
• Executive-level updates
• Detailed technical and user-level communications
• Create transition playbooks and runbooks for operational teams.
• Ensure support readiness for post-deployment operations.
• Drive stakeholder engagement and adoption across business units.
• Enable smooth handoff to operational teams with proper documentation and training.
Qualifications:
Required:
• 10+ years of experience in technical program/project management.
• 3+ years of proven experience in M&A integration programs.
• 5+ years of strong experience leading large-scale EUC / endpoint / VDI transformations.
• 5+ years of deep expertise in: Active Directory, identity migrations, and trust models
• Network integrations (trusts, re-IP, SD-WAN)
• Endpoint management and deployment at scale
• Demonstrated ability to manage complex, cross-functional programs.
Preferred:
• Experience with 5K+ endpoint enterprise deployments.
• Familiarity with Microsoft Defender, endpoint security, and SOC integration.
• Cloud experience (Azure, AWS, hybrid environments).
• PMP, PgMP, or equivalent certifications.
Company:
NTT DATA, Inc. is a trusted global innovator of business and technology services. Founded in 1988, the company is headquartered in Plano, USA, with a team of 10001+ employees. The company is currently Late Stage.