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64 Nrg Customer Service Jobs Hiring Near You

NRG

DTH Full-time Technician - Hartford, CT

Hartford, CT · On-site

$180 - $350/hr

Connect with NRG on Facebook, Instagram, LinkedIn and X. Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service.

NRG Energy

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to ... We find purpose in proactively protecting and keeping our customers connected to home, no matter ...

NRG

Senior AI Security Engineer

Lehi, UT · On-site +1

$107K - $147K/yr

At NRG, we're bringing the power of energy to people and organizations by putting customers at the ... Excellent customer service skills * Take initiative and set high personal performance standards

NRG

DTH FT Technician - Memphis, TN

Memphis, TN

Connect with NRG on Facebook, Instagram, LinkedIn and X. Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will ...

NRG

DTH FT Technician - Memphis, TN

Memphis, TN · On-site

Connect with NRG on Facebook, Instagram, LinkedIn and X. Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will ...

NRG

DTH FT Technician - Memphis, TN

Memphis, TN · On-site +1

Connect with NRG on Facebook, Instagram, LinkedIn and X. Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will ...

NRG

DTH FT Technician - Pasadena, TX

Pasadena, TX

Connect with NRG on Facebook, Instagram, LinkedIn and X. Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will ...

NRG

DTH FT Technician - Norfolk, VA

Norfolk, VA

Connect with NRG on Facebook, Instagram, LinkedIn and X. Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will ...

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NRG Jobs Information

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    Infographic showing various Customer Service job openings at Nrg in the United States as of August 2026, with employment types broken down into 1% Internship, 98% Full Time, and 1% Part Time. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution.

    Manager, Field Service- Kansas City, KS

    NRG

    Oskaloosa, KS • On-site

    Full-time

    Re-posted yesterday

    Job description

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
    Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
    As a Field Service Manager, you will support, measure, and develop Field Service Professionals through leadership, training, and guidance. You will ensure your team of professionals deliver outstanding, world-class customer service. Support professionals in resolving customer questions and concerns. Train professionals in the effective promotion of Vivint products and services.
    The Field Service Manager will ensure products are installed properly, timely, and according to established manufacturer and industry standards; deliver frequent coaching and performance evaluations to each professional, providing detailed feedback and identifying specific areas for improvement and further growth.
    Required Skills:
    • Recruit and hire top talent, ensuring new-hire paperwork is filled out accurately and submitted by specified deadlines.
    • Train new and existing Professionals on proper customer engagement techniques.
    • Improve performance of existing Professionals regarding measure KPI's
    • Demonstrate new products and services to Professionals and obtain any needed clarifications prior to product/service launches.
    • Communicate current installation and service policies, procedures, and techniques.
    • Manage team performance to meet or exceed operational and financial objectives.
    • Support and develop Professionals through continued training, coaching, and motivation.
    • Conduct monthly team meetings in which Professionals receive training, share concerns, and set team and individual goals.
    • Manage employee time tracking and time-off requests.
    • Review customer surveys and coach Professionals where necessary while also directly addressing customer concerns.
    • Ensure Vivint retains customers by maintaining a high level of quality and timely installation/service.
    • Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling.
    • As needed, cover high-priority customer appointments where no Professionals are available to complete the appointment.
    • Ensure customer paperwork, including work orders, customer contracts, etc. is completed accurately and timely.
    • Coordinate closely with direct-to-home and direct-to-business sales and installation teams to ensure a seamless customer experience.
    • Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication.
    • Provide regular updates on team performance and special projects to regional and corporate management.
    • Ensure the team has the necessary level of Vivint products and equipment and that all products are managed according to policy.
    • Ensure Professionals work safely and responsibly to avoid injuries, damage to property, and loss of materials and equipment.
    • Set the ideal example of professional appearance and conduct for all direct reports.

    NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
    Official description on file with Talent.
    We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.
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    About NRG

    Sourced by ZipRecruiter

    At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

    Industry

    Oil and coal products manufacturing

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Houston, TX, US

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