Job Summary:
NRG Systems is seeking a versatile, hands-on IT Systems & Support Specialist to support and maintain the technology that keeps our people productive. The role involves end-user support, device provisioning, identity management, and ensuring security hygiene within the Microsoft 365 environment.
Responsibilities:
โข Provide Tier 1/2 support for Windows desktops and laptops, including troubleshooting hardware, OS, application, and connectivity issues.
โข Manage the support ticket queue, prioritize against established SLAs, and keep users informed through resolution.
โข Document recurring issues and contribute to the internal knowledge base.
โข Prepare, image, deploy, and decommission desktop, laptop, server, and networking equipment.
โข Maintain hardware inventory and asset records throughout the device lifecycle.
โข Assist with rack-and-stack, cabling, and basic network device configuration.
โข Create, modify, and terminate user accounts as part of standardized onboarding and offboarding workflows.
โข Administer Active Directory (users, groups, OUs, GPOs) and Entra ID (users, groups, app assignments, conditional-access enrollment).
โข Provision and de-provision access to Microsoft 365 cloud applications and other SaaS tools following least-privilege principles.
โข Enroll and manage devices in Microsoft Intune, including compliance and configuration profiles, app deployment, and remote actions.
โข Maintain device compliance and assist with OS and application patching.
โข Support conference-room technology, Microsoft Teams, and audio/visual equipment for meetings and events.
โข Administer telephony/softphone and conferencing services and troubleshoot related issues.
โข Follow and reinforce NRG security policies in daily operations (MFA enrollment, password resets, account lockdowns, least-privilege provisioning).
โข Maintain endpoint protection (Microsoft Defender) health and apply patches on schedule.
โข Recognize and promptly escalate suspected security incidents to the security team.
Qualifications:
Required:
โข 3+ years in a hands-on IT support or systems administration role
โข Bachelorโs degree in IT or a related field, or equivalent experience
โข Strong working knowledge of Windows 10/11 desktop support and troubleshooting
โข Practical experience with Active Directory and Entra ID administration
โข Experience administering Microsoft 365 and Intune
โข Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
โข Comfortable preparing and maintaining server and networking hardware
โข Excellent analytical and problem-solving skills
โข Exceptional customer service skills
โข Responsive to and able to work with all levels in the organization
โข Excellent organizational and time management skills
โข Ability to work independently and prioritize multiple tasks
โข Clear written and verbal communication, with the ability to translate technical issues for non-technical staff
Preferred:
โข Relevant certifications
โข Exposure to Windows Server, virtualization, and Microsoft Defender for Endpoint
โข Experience in a manufacturing environment
Company:
NRG Systems is the global leader in wind and solar resource measurement and intelligence. Founded in 1982, the company is headquartered in Hinesburg, Vermont, US, , with a team of 51-200 employees. The company is currently Growth Stage.