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60 Newrez Customer Service Jobs Hiring Near You

Newrez

Jr. Mortgage Consultant

Nashville, TN · On-site

This position is for SHELTER LENDING SERVICES, a member of the Newrez Family of Companies. POSITION ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...

Newrez

Producing Sales Manager

Columbia, MD · On-site

Originate loans for appropriate amounts, rates, and terms that comply with NewRez's program guidelines. Provide consumers with a superior level of customer service: Quickly and accurately answer all ...

Newrez

Jr Mortgage Consultant

Atlanta, GA · On-site

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We're a ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...

Newrez

Jr Mortgage Consultant

Buford, GA

This position is for GUARANTY MORTGAGE SERVICES, a member of the Newrez Family of Companies. At The ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...

Newrez

Mortgage Consultant

Fort Washington, PA

Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...

Newrez

Jr Mortgage Consultant

Columbia, MD

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We're a ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...

Newrez LLC

Sr. Loan Officer

Ridgewood, NJ · On-site

... NewRez's program guidelines Provide consumers with a superior level of customer service: Quickly and accurately answer all customer inquiries in a professional manner. Obtain all information deemed ...

Newrez

Mortgage Consultant

Columbia, MD

Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...

Newrez

Centralized Account Executive

Tempe, AZ

... education, customer service and quality management regarding process, product and technology ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...

Newrez LLC

Mortgage Consultant

Fort Washington, PA · On-site

Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...

Newrez

Closing Specialist

Fort Washington, PA · On-site

High level of professionalism, integrity, and customer service orientation. * Ability to meet ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...

Newrez LLC

Loan Officer

Richardson, TX · On-site

Provide consumers with a superior level of customer service: * Quickly and accurately answer all ... Ability to work independently NewRez is an Equal Opportunity Employer and Equal Opportunity Lender ...

Newrez LLC

Loan Officer

Columbia, MD · On-site

Originate loans for appropriate amounts, rates, and terms that comply with NewRez's program guidelines. Provide consumers with a superior level of customer service: Quickly and accurately answer all ...

Newrez

Loan Partner

Alpharetta, GA · On-site

$36K - $45K/yr

Provide consumers with a superior level of customer service. * Stay informed of developing trends ... Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in ...

Newrez LLC

Loan Officer

Atlanta, GA · On-site

... NewRez's program guidelines Provide consumers with a superior level of customer service: Quickly and accurately answer all customer inquiries in a professional manner. Obtain all information deemed ...

Newrez LLC

Sr. Loan Officer

Tampa, FL · On-site

Originate loans for appropriate amounts, rates, and terms that comply with NewRez's program guidelines * Provide consumers with a superior level of customer service: * Quickly and accurately answer ...

Newrez

Sr. Loan Officer

Tacoma, WA · On-site

Ability to connect with borrowers, friendly demeanor, customer service oriented. * Ability to work ... Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so ...

Newrez

Mortgage Consultant

Naples, FL · On-site

Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...

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All JobsNewrez Customer Service Jobs

Newrez Jobs Information

What is it like to work at Newrez?

Newrez is a mortgage lender that prioritizes a collaborative and dynamic work environment, fostering a culture of innovation and teamwork among its employees.

The company's structure is designed to support a fast-paced and customer-centric approach, with teams working together to deliver exceptional mortgage experiences. Newrez's mission is to empower homeowners and homebuyers through accessible and personalized mortgage solutions.

Working at Newrez may appeal to candidates who are passionate about the mortgage industry and eager to contribute to a company that is committed to making a positive impact on people's lives through homeownership.

What makes Newrez an attractive place to work?

Newrez is a leading mortgage lender that has established itself as a prominent player in the financial services industry, known for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative culture, cutting-edge technology, and a focus on employee growth and development, making it an attractive destination for professionals seeking a dynamic and supportive workplace. By joining Newrez, individuals can leverage their skills to drive business success, contribute to the company's mission, and pursue opportunities for advancement in a rapidly evolving industry.

Do workers at Newrez get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Newrez pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.

At Newrez, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Newrez affordable enough for their workers?

Only some people say the health insurance costs are okay.
61% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between April 2025 and August 2026.

Do people get paid time off at Newrez?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do workers at Newrez worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Newrez workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
64% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it for Newrez workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to get time off at Newrez?

Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Newrez managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

Do jobs at Newrez spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
31% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Newrez?

Some people find it hard to take sick days.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Newrez good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
54% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Newrez feel treated with respect by their managers?

Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Newrez get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Newrez?

Most people feel stressed out here.
89% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Newrez enjoy their jobs?

Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Newrez recommend working with their team?

Not many people recommend working with their team.
81% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Newrez?

Some people didn’t get enough training when they started.
64% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Newrez?

Most people aren’t given support to advance their career here.
In the last year, 68% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Newrez’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Newrez is doing?

Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

What are the most popular job types at Newrez?

    What are the most popular jobs at Newrez?

    What are the most popular categories at Newrez?

    Infographic showing various Customer Service job openings at Newrez in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.

    Jr. Mortgage Consultant

    Newrez

    Nashville, TN • On-site

    Full-time

    Medical, Dental, Vision, Retirement

    Re-posted 25 days ago

    Newrez rating

    6.0

    Company rating: 6.0 out of 10

    Based on 27 frontline employees who took The Breakroom Quiz

    Job description

    This position is for SHELTER LENDING SERVICES, a member of the Newrez Family of Companies.

    POSITION SUMMARY

    Gain growth and knowledge of the mortgage industry through on-line training, courses and working with the Sales Coaches. Interact with both sales and Newrez clients to help with the understanding of the mortgage industry and expand into the Mortgage Consultant role as it relates to our existing customers and first home purchase business.

    DESCRIPTION

    Duties and Responsibilities

    • Engage with consumers, determine their needs, and offer the appropriate product.
    • Take mortgage loan applications by phone and prepare effective loan proposals.
    • Provide superior customer service.
    • Meet monthly production goals.
    • Stay informed of developing trends in the mortgage industry.
    • Attend/assist with scheduled meetings, training sessions and courses.
    • Maintain compliance with the Newrez Code of Conduct.
    • Performs related duties as assigned by management.

    Qualifications and Education Requirements

    • Associates Degree or Bachelor's Degree preferred.
    • 0-2 years of related experience.
    • Sales experience preferred.

    Skills, Abilities, and Knowledge

    • Ability to pass a background check required for state licensing.
    • Persuasive, selling communication skills.
    • Connect quickly with people in an outgoing, friendly manner.
    • Complete work quickly and accurately.
    • Effective in a fast-paced environment.
    • Attention to detail and careful decision-making skill with ability to avoid mistakes.
    • Basic computer skills.
    • Excellent written and communication skills.
    • Ability to stay organized in a fast-paced environment.
    • Ability to work independently with minimal supervision.
    • Must be detail-oriented and demonstrate careful decision-making skills.

    REVISION HISTORY

    Last Updated: 7/9/2025

    Work Environment and Physical Requirements

    • Working on-site at assigned office location.
    • Regular and punctual attendance adhering to schedule established by leadership.
    • Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
    • Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
    • Sedentary work in a stationary position at a cubicle for prolonged periods of time.
    • Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
    • Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

    Additional Information:

    While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

    All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

    Why Newrez

    We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

    Company Benefits:

    We offer benefits, programs, and perks that support you in every aspect of your life.

    • Medical, dental, and vision insurance

    • Health Savings Account with employer contribution

    • 401(k) Retirement plan with employer match

    • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

    • Adoption Assistance

    • Tuition & Certification reimbursement

    • Employee Mortgage Loan Program

    • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

    Newrez NOW:

    Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

    • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

    • Matching Gifts Program - dollar-for-dollar up to $1,000

    • Access to grants, nonprofit resources, and volunteer opportunities

    • More than $6,000,000 donated since 2020

    • 1 in 5 employees participates in at least one Employee Resource Group (ERG)

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

    CA Privacy Policy

    CA Notice at Collection

    What Newrez employees say

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