Newrez
Newrez

60 Newrez Collection Jobs Hiring Near You

Sell loan products offered by NewRez * Contact prospective clients to develop and maintain referral ... CA Privacy Policy CA Notice at Collection

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so ... CA Privacy Policy CA Notice at Collection

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We're a ... CA Privacy Policy CA Notice at Collection

Sell loan products offered by NewRez, LLC * Contact prospective clients to develop and maintain ... CA Privacy Policy CA Notice at Collection

Sell loan products offered by NewRez Contact prospective clients to develop and maintain referral ... CA Privacy Policy CA Notice at Collection

Collections Representative

Houston, TX

$16.25 - $21/hr

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We're a ... CA Privacy Policy CA Notice at Collection

Loan Partner

Alpharetta, GA

$36.60K - $45.40K/yr

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in ... CA Privacy Policy CA Notice at Collection

Showing results 41-60

Newrez Jobs Information

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is it like to work at Newrez?

Newrez is a mortgage lender that prioritizes a collaborative and dynamic work environment, fostering a culture of innovation and teamwork among its employees.

The company's structure is designed to support a fast-paced and customer-centric approach, with teams working together to deliver exceptional mortgage experiences. Newrez's mission is to empower homeowners and homebuyers through accessible and personalized mortgage solutions.

Working at Newrez may appeal to candidates who are passionate about the mortgage industry and eager to contribute to a company that is committed to making a positive impact on people's lives through homeownership.

Do workers at Newrez get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Newrez pay people when they’re sick?

Yes. Most people get paid when they’re sick.
68% of people say they would get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

At Newrez, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between August 2025 and May 2026.

Is the health insurance from Newrez affordable enough for their workers?

Only some people say the health insurance costs are okay.
57% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at Newrez?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between August 2025 and May 2026.

Do workers at Newrez worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Newrez workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Newrez?

Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Newrez managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at Newrez do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
75% of people report that they don’t do extra unpaid work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Newrez?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Newrez good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
60% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Newrez feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Newrez get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Newrez?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Newrez enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Newrez recommend working with their team?

Not many people recommend working with their team.
82% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Newrez?

Some people didn’t get enough training when they started.
62% of people report they didn’t get enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Newrez?

Most people aren’t given support to advance their career here.
In the last year, 74% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Newrez’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
95% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Newrez is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and May 2026.
What are the most popular job types at Newrez?
    Infographic showing various Collection job openings at Newrez in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.
    Facilities Manager

    Facilities Manager

    Newrez

    Greenville, SC

    Full-time

    Medical, Dental, Vision, Retirement

    Posted 7 days ago


    Newrez rating

    5.7

    Company rating: 5.7 out of 10

    Based on 22 frontline employees who took The Breakroom Quiz


    Job description

    Who We Are

    At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

    Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

    Primary Function:

    The Facilities Manager is responsible for maintaining the buildings and grounds of an organization, directing staff, and overseeing the upkeep of equipment and supplies.

    Principal Duties:

    • Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments.
    • Manage the upkeep of equipment and supplies to meet health and safety standards.
    • Inspect buildings' structures to determine the need for repairs or renovations.
    • Review utilities consumption and strive to minimize costs.
    • Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors.
    • Control activities like parking space allocation, waste disposal, building security etc.
    • Allocate office space according to needs.
    • Handle insurance plans and service contracts.
    • Keep financial and non-financial records.
    • Performs related duties as assigned by management.

    Education and Experience Requirements:

    • Bachelor's degree in facility management, engineering, business administration or relevant field.
    • 6-8 years' proven experience as facilities manager or relevant position.

    Knowledge, Skill, and Ability Requirements:

    • Well-versed in technical/engineering operations and facilities management best practices.
    • Knowledge of basic accounting and finance principles.
    • Excellent verbal and written communication skills.
    • Excellent organizational and leadership skills.
    • Good analytical/critical thinking.

    Work Environment and Physical Requirements

    • Working on-site at assigned office location.
    • Regular and punctual attendance adhering to schedule established by leadership.
    • Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
    • Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
    • Sedentary work in a stationary position at a cubicle for prolonged periods of time.
    • Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
    • Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

    Additional Information:

    While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

    All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

    Why Newrez

    We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

    Company Benefits:

    We offer benefits, programs, and perks that support you in every aspect of your life.

    • Medical, dental, and vision insurance

    • Health Savings Account with employer contribution

    • 401(k) Retirement plan with employer match

    • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

    • Adoption Assistance

    • Tuition & Certification reimbursement

    • Employee Mortgage Loan Program

    • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

    Newrez NOW:

    Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

    • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

    • Matching Gifts Program - dollar-for-dollar up to $1,000

    • Access to grants, nonprofit resources, and volunteer opportunities

    • More than $6,000,000 donated since 2020

    • 1 in 5 employees participates in at least one Employee Resource Group (ERG)

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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