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60 Newrez Collection Jobs Hiring Near You

Newrez

Loan Officer

Alpharetta, GA

Sell loan products offered by NewRez Contact prospective clients to develop and maintain referral ... CA Privacy Policy CA Notice at Collection

Newrez

Sr. Loan Officer

Tampa, FL

Sell loan products offered by NewRez, LLC * Contact prospective clients to develop and maintain ... CA Privacy Policy CA Notice at Collection

Newrez

Junior Loan Officer

Dothan, AL

Principal Duties Sell loan products offered by NewRez Contact prospective clients to develop and ... CA Privacy Policy CA Notice at Collection

Newrez

Processor

Tempe, AZ · On-site

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so ... CA Privacy Policy CA Notice at Collection

Newrez

Loan Officer

Atlanta, GA

Sell loan products offered by NewRez Contact prospective clients to develop and maintain referral ... CA Privacy Policy CA Notice at Collection

Newrez

Junior Loan Officer

Aiken, SC

$30.60K/yr

This position is for YOUR HOME FINANCIAL, a member of the Newrez Family of Companies. At The ... CA Privacy Policy CA Notice at Collection

Newrez

Area Sales Manager

Aiken, SC

This position is for CAROLINA ONE MORTGAGE, one of the Family of Companies of Newrez LLC ... CA Privacy Policy CA Notice at Collection

Newrez

Junior Loan Officer

Cleveland, OH

$34.90K/yr

This position is for YOUR HOME FINANCIAL, a member of the Newrez Family of Companies. At The ... CA Privacy Policy CA Notice at Collection

Newrez

JV President

Grand Rapids, MI · On-site

This position is for COAST ONE MORTGAGE, a member of the Newrez Family of Companies. Primary ... CA Privacy Policy CA Notice at Collection

Newrez

Junior Loan Officer

Augusta, GA

$33.80K/yr

This position is for YOUR HOME FINANCIAL, a member of the Newrez Family of Companies. At The ... CA Privacy Policy CA Notice at Collection

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All JobsNewrez Collection Jobs

Newrez Jobs Information

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is it like to work at Newrez?

Newrez is a mortgage lender that prioritizes a collaborative and dynamic work environment, fostering a culture of innovation and teamwork among its employees.

The company's structure is designed to support a fast-paced and customer-centric approach, with teams working together to deliver exceptional mortgage experiences. Newrez's mission is to empower homeowners and homebuyers through accessible and personalized mortgage solutions.

Working at Newrez may appeal to candidates who are passionate about the mortgage industry and eager to contribute to a company that is committed to making a positive impact on people's lives through homeownership.

Do workers at Newrez get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Newrez pay people when they’re sick?

Yes. Most people get paid when they’re sick.
68% of people say they would get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

At Newrez, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between August 2025 and May 2026.

Is the health insurance from Newrez affordable enough for their workers?

Only some people say the health insurance costs are okay.
57% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at Newrez?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between August 2025 and May 2026.

Do workers at Newrez worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Newrez workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Newrez?

Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Newrez managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at Newrez do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
75% of people report that they don’t do extra unpaid work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Newrez?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Newrez good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
60% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Newrez feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Newrez get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Newrez?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Newrez enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Newrez recommend working with their team?

Not many people recommend working with their team.
82% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Newrez?

Some people didn’t get enough training when they started.
62% of people report they didn’t get enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Newrez?

Most people aren’t given support to advance their career here.
In the last year, 74% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Newrez’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
95% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Newrez is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and May 2026.
What are the most popular job types at Newrez?
    What are the most popular jobs at Newrez?
    What are the most popular categories at Newrez?
    Infographic showing various Collection job openings at Newrez in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.
    Loan Officer

    Loan Officer

    Newrez

    Alpharetta, GA

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 19 days ago

    Newrez rating

    5.7

    Company rating: 5.7 out of 10

    Based on 22 frontline employees who took The Breakroom Quiz

    Job description

    This position is for ONWARD HOME MORTGAGE, one of the Family of Companies of Newrez LLC.

    Principal Duties:

    Sell loan products offered by NewRez

    Contact prospective clients to develop and maintain referral sources.

    Meet with prospective clients at outside locations such as a client's home.

    Make in-person calls on real estate agents, financial advisors and other potential referral sources to develop borrower leads.

    Engage in marketing and promotional activities in support of your own sales.

    Meet monthly minimum personal production goals

    Take mortgage loan applications and prepare effective loan proposals:

    Determine a consumer's needs and offer the appropriate product

    Originate loans for appropriate amounts, rates, and terms that comply with NewRez's program guidelines

    Provide consumers with a superior level of customer service:

    Quickly and accurately answer all customer inquiries in a professional manner.

    Obtain all information deemed necessary to process loan requests in a timely manner, including but not limited to credit reports, income verification, appraisals, lien searches, etc. Analyze the information and provide insight where appropriate.

    Provide assistance to applicants and solve all problems that may arise between application and settlement

    Stay informed of developing trends in the mortgage industry

    Attend/assist with scheduled meetings, training sessions and courses

    Maintain compliance with all industry-specific federal and state licensed activity requirements and NewRez Code of Conduct

    Principal Customers of the Position:

    Internal Customers: Underwriting, Processing, Closing, Quality Assurance, Vendor Coordination, and Secondary Marketing

    External Customer: The Borrower(s)

    Education and Experience Requirements:

    Must qualify for and obtain state licensure in the states where NewRez does business; mortgage licensure requires a good credit score, no tax liens and a clean criminal background check

    Minimum successful 1 year mortgage loan origination experience

    2 year college degree preferred (or equivalent experience)

    Proven sales skills and leadership abilities

    Knowledge, Skill and Ability Requirements:

    Bilingual in English and Spanish

    Ability to quickly connect with people in an outgoing, friendly manner

    Persuasive, selling communication skills

    Strong sense of responsibility for completing work quickly and accurately

    Ability to handle faster-than-average pace of activities

    Detail-orientation with efficient focus on work activities

    Careful decision-making skill with ability to avoid mistakes

    Ability to delegate in a positive style with thorough follow up skills

    Excellent oral, written, listening, and organizational skills

    Basic computer skills

    Ability to work independently

    #LI-EM1

    Company Perks:
    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
    9 Paid Holidays
    Casual Workplace
    Employee Engagement Activities


    Company Benefits:
    Medical (including Health Savings Account & Flexible Savings Account)
    Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

    Performance-based Incentives
    Pet Insurance

    Advancement Opportunities

    Newrez NOW:

    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


    Equal Employment Opportunity
    We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

    CA Privacy Policy

    CA Notice at Collection

    What Newrez employees say

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