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What are the key skills and qualifications needed to thrive in Operations, and why are they important?

To thrive in Operations, you need strong analytical skills, process optimization abilities, and experience in supply chain or project management, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma are commonly expected. Excellent problem-solving, leadership, and communication skills help drive efficiency and foster collaboration across teams. These competencies are vital for ensuring streamlined processes, minimizing costs, and achieving organizational objectives.

What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?

Professionals in operations often face challenges such as coordinating across multiple departments, adapting to fast-changing priorities, and optimizing processes under tight deadlines. Effective management of these challenges typically involves strong communication skills, proactive problem-solving, and the ability to use data to inform decisions. Building strong relationships with team members and leveraging project management tools can also help operations professionals stay organized and ensure smooth workflow. Continuous learning and adaptability are essential to thrive in this dynamic environment.

What are 'Operations' jobs?

Operations jobs focus on managing and optimizing the day-to-day activities within a business to ensure efficiency and productivity. Professionals in operations oversee processes, resources, and workflows to help organizations run smoothly and achieve their goals. Their responsibilities can range from supply chain management and logistics to process improvement and team coordination. Operations roles are essential across many industries, including manufacturing, retail, healthcare, and technology. These positions require strong organizational, problem-solving, and communication skills.

What jobs pay $3,000 a day?

High-level operations roles such as executive directors, chief operating officers, or specialized consultants in industries like finance, technology, or management can sometimes earn $3,000 or more per day, especially with extensive experience and in high-demand environments. These positions often require advanced skills, certifications, and significant responsibility, and compensation may include bonuses or profit sharing.

What is the difference between Operations vs Customer Service Representative?

AspectOperationsCustomer Service Representative
Required credentialsVaries; often includes business or management certificationsHigh school diploma or equivalent; some roles may require customer service training
Work environmentOffice settings, warehouses, or production facilitiesCall centers, retail stores, or office environments
Employer and industry usageCommon across manufacturing, logistics, and corporate sectorsCommon in retail, telecommunications, and service industries
Search and comparison intentFocuses on managing processes, logistics, and overall business operationsFocuses on assisting customers, resolving issues, and providing support

Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.

What is it like to work at Mount Sinai?

Mount Sinai is a healthcare organization that values a culture of compassion, innovation, and collaboration, striving to provide exceptional patient care and advance medical research.

The organization's diverse workforce is comprised of multidisciplinary teams, including physicians, researchers, and support staff, working together to achieve its mission of improving human health. Mount Sinai's facilities feature state-of-the-art technology and equipment, providing a dynamic and supportive work environment.

Working at Mount Sinai may appeal to individuals who are passionate about making a difference in the lives of patients and contributing to groundbreaking medical research, with opportunities for professional growth and development in a dynamic and collaborative environment.

Do workers at Mount Sinai get paid breaks?

Sometimes. Only some people get paid breaks.
65% of people say they don’t get paid breaks.
Based on data from 110 people who took the Breakroom Quiz between May 2025 and May 2026.

Does Mount Sinai pay people when they’re sick?

Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 140 people who took the Breakroom Quiz between May 2025 and May 2026.

At Mount Sinai, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
59% of people say they have to use vacation days when they’re out sick.
Based on data from 135 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Mount Sinai affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 120 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Mount Sinai?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 145 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 28% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 42% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Mount Sinai worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 81 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Mount Sinai workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 67 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for Mount Sinai workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to get time off at Mount Sinai?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 121 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Mount Sinai managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 80 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Mount Sinai do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
82% of people report that they don’t do extra unpaid work.
Based on data from 77 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Mount Sinai?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 138 people who took the Breakroom Quiz between May 2025 and May 2026.

Is a Mount Sinai job good for students?

Most students say this is a good place to work if you’re studying.
81% of students report this is a good place to work if you’re studying.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at Mount Sinai good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Mount Sinai feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 134 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Mount Sinai get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 132 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Mount Sinai?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 145 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Mount Sinai enjoy their jobs?

Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 117 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Mount Sinai recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 156 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Mount Sinai?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 145 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Mount Sinai?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 134 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Mount Sinai’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 134 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Mount Sinai is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 129 people who took the Breakroom Quiz between May 2025 and May 2026.
What are the most popular categories at Mount Sinai?
Infographic showing various Operations job openings at Mount Sinai in the United States as of May 2026, with employment types broken down into 2% As Needed, 82% Full Time, and 16% Part Time. Highlights an 100% Physical job distribution.
Program Director/Physician Assistant - OR - Mount Sinai Children's - MSH - Full Time

Program Director/Physician Assistant - OR - Mount Sinai Children's - MSH - Full Time

Mount Sinai Health System

Manhattan, NY

$110.10K - $149.10K/yr

Full-time

Posted 13 days ago


Mount Sinai rating

7.8

Company rating: 7.8 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

131st of 864 rated healthcare providers


Job description

Exciting Opportunity for OR-Experienced Physician Assistants!

Join Mount Sinai Children's and become an operational leader. Gain hands-on experience improving processes and increasing throughput in the OR, while interacting directly with the hospital's top executives. Take your career to new heights with this incredible opportunity!

The Program Director is a credentialed Physician Assistant (PA), responsible for daily operations of all surgical sub-specialties and surgical services within the specialties in pediatric health at Mount Sinai Children's.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Graduation from Accredited Physician Assistant Program, Masters preferred

0-2 years of experience in clinical specialty of hire and/or new graduate from accredited PA Program

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $128,456.59 - $160,918.94 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Graduation from Accredited Physician Assistant Program, Masters preferred

0-2 years of experience in clinical specialty of hire and/or new graduate from accredited PA Program

KEY RESPONSIBILITIES:

The Program Director is responsible for ensuring safe, high-quality patient care in surgical services by applying operational strategies, regulatory management, and care coordination. This leadership role includes integral tasks such as organizing data for perioperative processes, tracking case volume and quality measures, coordinating with vendors and surgical teams on equipment, monitoring OR block time utilization, and participating in process improvement projects. The PA Program Director must have a genuine interest in healthcare process improvement. This position requires rotating through all surgical subspecialties to map out workflows and implement necessary changes.

PROGRAM DIRECTOR ROLE EXPECTATIONS:

  • Analytical and problem-solving skills to identify issues, trends, and develop effective plans.
  • Strong interpersonal and leadership skills to build relationships and provide direction.
  • Resource management abilities to prioritize and allocate resources.
  • Proficient in IT solutions, including Microsoft Office Suite and Epic, to improve productivity and efficiency.

PROGRAM DIRECTOR JOB DESCRIPTION, INCLUDING BUT NOT LIMITED TO THIS ROLE:

COORDINATION OF MULTIDISCIPLINARY TEAMS:

  • Coordinate with Sterile Processing and Material Management to ensure operating room runs smoothly.
  • Facilitate surgeon's requests for out-of-block surgical time.
  • Communicate with Charge Anesthesiologist on upcoming cases.
  • Coordinate surgical care planning with outside Vendors, Radiology, and other perioperative areas.
  • Coordinate surgical cases based on patient's infection status.

PLANNING OF DAILY SURGICAL CASE WORKFLOW:

  • Daily review of next-day cases to optimize instrumentation, material needs, and equipment.
  • Weekly review of the following week's cases.
  • Coordinate multidisciplinary services for the following week's cases.
  • Order special product requests for the following week's cases.

PRESENTING METRICS TO FACILITATE EVIDENCE-BASED DECISION MAKING:

  • Present and interpret key metrics at Children's Services Grand Rounds to support data-driven decision-making.
  • Contribute to process improvement committee meetings by analyzing trends, identifying inefficiencies, and providing actionable insights.
  • Participate in monthly departmental Perioperative committee meetings, integrating data to inform workflow improvements and enhance surgical outcomes.

ADVANCING OR THROUGHPUT WITH EVIDENCE-BASED QUALITY IMPROVEMENT:

  • Monitor block time utilization and track departmental case volume.
  • Create, initiate and monitor progress of pilot projects, such as workflow changes in response to recurring issues.
  • Initiate and coordinate new instrument, supply and equipment trials.
  • Perform randomized audits of ORs to ensure best practices are met.
  • Participate in multidisciplinary meetings to discuss quality measures, such as cancellation, return to OR, and Surgical Site Infection prevention initiatives.
  • Communicate findings with the surgical team. 

INTERDISCIPLINARY COORDINATION AND OPTIMIZATION:

  • Meet with Surgical Schedulers monthly to update on hospital OR guidelines and practice.
  • Create workgroups with perioperative team and surgical residents on process improvement projects and ongoing education of instruments and equipment.
  • Meet with vendors on current orders and answer their questions.
  • Communicate with perioperative services daily to review case-specific needs and relay messages to peri-op staff.

PA REQUIREMENTS:

  • Required: Operating room experience.
  • Preferred: Experience in pediatric surgery or perioperative care, regardless of specialty.
  • Graduate of an accredited PA program.
  • Current PA licensure and NCCPA certification.
  • Minimum five years of clinical experience in surgery or perioperative care.
  • Preferred: Leadership or administrative experience.
  • Strong interest in quality improvement, process optimization, and efficiency initiatives.
  • Ability to understand and apply local, state, and regulatory policies, including Joint Commission standards and perioperative guidelines.

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