Technical Support
Birmingham, AL · On-site
CribMaster Web) • Work with CribMaster and customer to develop custom reports • Advise Motion IT and 3rd party software providers about enhancements and bugs • Work with Sales to help define ...
Motion
4 Motion Sales Jobs Hiring Near You
Technical Support
Birmingham, AL · On-site
CribMaster Web) • Work with CribMaster and customer to develop custom reports • Advise Motion IT and 3rd party software providers about enhancements and bugs • Work with Sales to help define ...
PIM Data Analyst
Birmingham, AL · On-site
Motion is a company focused on enhancing the quality of product data within their Product ... product sales initiatives, and mergers and acquisitions. • Drives excellence and ensures ...
PIM Data Analyst
Birmingham, AL · On-site
Motion is a company focused on enhancing the quality of product data within their Product ... product sales initiatives, and mergers and acquisitions. • Drives excellence and ensures ...
IT Product Owner III
Birmingham, AL · On-site
Motion is focused on building intelligent product search that understands intent and learns from ... Merchandising, Sales, and Customer Success to surface unmet search needs. • Partner with ...
IT Product Owner III
Birmingham, AL · On-site
Motion is focused on building intelligent product search that understands intent and learns from ... Merchandising, Sales, and Customer Success to surface unmet search needs. • Partner with ...
Senior Manager, Business Application Support
Birmingham, AL · On-site
$90K - $123K/yr
Motion is a leading industrial parts distribution company specializing in various products ... as sales, order management, payments, warehouse operations, inventory management systems. • ...
Senior Manager, Business Application Support
Birmingham, AL · On-site
$90K - $123K/yr
Motion is a leading industrial parts distribution company specializing in various products ... as sales, order management, payments, warehouse operations, inventory management systems. • ...
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Job description
Job Summary:
Motion Industries is seeking a Technical Support expert to manage and troubleshoot their vending and RFID solutions, as well as proprietary applications. This role involves high interaction with branch personnel and customers to effectively manage deployed solutions and provide technical support.
Responsibilities:
• Import and manage data for vending, VMI, warranty/repair, RFID, and other software applications
• Train customers on vending, VMI, warranty/repair, RFID, and other software
• Coordinate customer requests for technical support, working through to conclusion
• Provide technical expertise to branches & customers to resolve system and machine issues
• Document all support tickets including corrective action, closure comments
• Add information to the online Knowledge Base
• Assist other Mi IMS Technical Support personnel with support calls
• Assist customers in setting up access to the system (i.e. CribMaster Web)
• Work with CribMaster and customer to develop custom reports
• Advise Motion IT and 3rd party software providers about enhancements and bugs
• Work with Sales to help define technical requirements for installations or custom work
• Address customer inquiries promptly
• Ensure ongoing follow-up for issue resolution as required
• Evaluate vending inventory usage and levels and recommend optimized inventory configuration
Qualifications:
Required:
• Bachelor's degree or equivalent or two years of work experience troubleshooting systems for customers
• Understanding of computer hardware, networks, server setup, e-mail functions, security, and LAN protocols
• Strong working knowledge of MS Office products including Excel, Word, Outlook
• Ability to grasp software concepts and learn quickly
• Experience in troubleshooting software and hardware over the phone or via e-mail
• Effective communicator with ability to explain things logically while maintaining a professional demeanor in stressful situations
• Ability to work with little or no direct supervision
• Solid understanding of software and analytics to analyze and interpret data
• Critical thinking and problem solving ability synthesize findings from analysis and draw conclusions
• Strong written and verbal communication skills to manage across functions at various levels
• Self-motivated with the desire to succeed and motivate others
Preferred:
• Experience and knowledge of SQL, MSSQL, Crystal Reports a plus
• Familiarity with manufacturing and inventory management a plus
Company:
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America. Founded in 1931, the company is headquartered in Port Arthur, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
Motion Industries is seeking a Technical Support expert to manage and troubleshoot their vending and RFID solutions, as well as proprietary applications. This role involves high interaction with branch personnel and customers to effectively manage deployed solutions and provide technical support.
Responsibilities:
• Import and manage data for vending, VMI, warranty/repair, RFID, and other software applications
• Train customers on vending, VMI, warranty/repair, RFID, and other software
• Coordinate customer requests for technical support, working through to conclusion
• Provide technical expertise to branches & customers to resolve system and machine issues
• Document all support tickets including corrective action, closure comments
• Add information to the online Knowledge Base
• Assist other Mi IMS Technical Support personnel with support calls
• Assist customers in setting up access to the system (i.e. CribMaster Web)
• Work with CribMaster and customer to develop custom reports
• Advise Motion IT and 3rd party software providers about enhancements and bugs
• Work with Sales to help define technical requirements for installations or custom work
• Address customer inquiries promptly
• Ensure ongoing follow-up for issue resolution as required
• Evaluate vending inventory usage and levels and recommend optimized inventory configuration
Qualifications:
Required:
• Bachelor's degree or equivalent or two years of work experience troubleshooting systems for customers
• Understanding of computer hardware, networks, server setup, e-mail functions, security, and LAN protocols
• Strong working knowledge of MS Office products including Excel, Word, Outlook
• Ability to grasp software concepts and learn quickly
• Experience in troubleshooting software and hardware over the phone or via e-mail
• Effective communicator with ability to explain things logically while maintaining a professional demeanor in stressful situations
• Ability to work with little or no direct supervision
• Solid understanding of software and analytics to analyze and interpret data
• Critical thinking and problem solving ability synthesize findings from analysis and draw conclusions
• Strong written and verbal communication skills to manage across functions at various levels
• Self-motivated with the desire to succeed and motivate others
Preferred:
• Experience and knowledge of SQL, MSSQL, Crystal Reports a plus
• Familiarity with manufacturing and inventory management a plus
Company:
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America. Founded in 1931, the company is headquartered in Port Arthur, USA, with a team of 5001-10000 employees. The company is currently Late Stage.