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48 Metro Customer Service Jobs Hiring Near You

METRO

AC & Heat Mechanic A

Houston, TX ยท On-site

$35.55/hr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

Information Technology Management Analyst

Houston, TX ยท On-site

$79K - $104K/yr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

AC & Heat Mechanic A

Houston, TX ยท On-site

$35.55/hr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

Metro

Access Driver

Cincinnati, OH

$17.81/hr

Provide exemplary customer service at all times. * Perform other duties as assigned or required ... Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment ...

METRO

Light Rail Train Operator Trainee

Houston, TX ยท On-site

Provides excellent customer service to METRO internal and external customers. * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related ...

METRO

Light Rail Train Operator Trainee

Houston, TX

Provides excellent customer service to METRO internal and external customers. * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related ...

METRO

Bus Controller

Houston, TX ยท On-site

$63K - $82K/yr

Disseminates information to METRO Management, Supervisors, Operators and Customer Service via radio, telephone, text messaging and other sources concerning disruptions or changes in service.

METRO

Bus Controller

Houston, TX ยท On-site

$63K - $82K/yr

Disseminates information to METRO Management, Supervisors, Operators and Customer Service via radio, telephone, text messaging and other sources concerning disruptions or changes in service.

METRO

LRV Technician (External Posting)

Houston, TX ยท On-site

$35K - $45K/yr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

LRV Technician (External Posting)

Houston, TX

$35K - $45K/yr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

LRV Technician (External Posting)

Houston, TX ยท On-site

$35K - $45K/yr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

LRV Technician (External Posting)

Houston, TX ยท On-site

$35K - $45K/yr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

Leave and Wellness Coordinator

Houston, TX ยท On-site

$63K - $82K/yr

Basic Function Assists the Director, Benefits, Pension & Wellness in providing communication and customer service strategies for METRO's Leave of Absence and Wellness Programs. Provides assistance to ...

METRO

Leave and Wellness Coordinator

Houston, TX ยท On-site

$63K - $82K/yr

Basic Function Assists the Director, Benefits, Pension & Wellness in providing communication and customer service strategies for METRO's Leave of Absence and Wellness Programs. Provides assistance to ...

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    Infographic showing various Customer Service job openings at Metro in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution.

    Information Technology Management Analyst

    METRO

    Houston, TX

    $79K - $104K/yr

    Full-time

    Posted 28 days ago

    Job description

    Basic Function

    Assist the Chief Information Officer (CIO) in development and implementation of the Information Technology (IT) annual financial plan. ย Responsible for maintaining and balancing IT's operating and capital budgets. Provides statistical analysis, special reports, statistical data, budget database management, and reporting graphics for the presentation of qualitative and quantitative financial information. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.ย 

    Responsibilities and Specific Duties
    • Constructs, reviews, analyzes, evaluates and oversees the budget for the Information Technology Department.ย 
    • Prepares spending authorizations for review by executive management and Board.ย 
    • Ensures the Department's financial information is accurate and correctly entered into METRO's budget system.
    • Assist with monthly IT variance analysis.
    • Develops integrated revenue/expense analyses, projections, reports, and presentations.ย 
    • Identifies trends and developments in the IT budget and presents findings to the CIO and IT management staff.ย 
    • Performs financial forecasting and reconciliation of internal accounts and includes constructing variance explanations.
    • Tracks and reports year-end accrual information to IT management and Accounting.
    • Creates and analyzes monthly, quarterly, and annual reports and ensures financial information has been recorded accurately. Reviews results with appropriate manager and prepares corrective actions.
    • Oversees the IT procurement process, reviews all procurement and expenditure requests for budget compliance.
    • Maintains necessary documentation and report files for analysis, compliance, and audit purposes.ย 
    • Manages IT telephone and telecommunication accounts for METRO.ย 
    • Coordinates IT payables, account assignments, and invoice pre-processing activities.
    • Prepares and delivers timely, well-organized and informative presentation of work.
    • Participates in special projects as assigned.
    • Provides excellent customer service to METRO internal and external customers.
    • Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP).
    • Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
    • Performs other job-related duties as assigned.

    ย  ย  ย Pay Range: $79,200 - $104,000

    Education Requirement

    Bachelor's degree in Business, Accounting or a related field required.

    Years & Experience Required

    Minimum of four (4) years of experience in the areas of budget, procurement, project management and/or statistical analysis. ย Experience in an Information Technology environment preferred.

    Knowledge & Skills Required

    Working knowledge of financial best practices and commonly used budget/financial concepts and procedures. ย Highly proficient in Excel and Pivot Tables. ย Proficient PC skills with expertise with Microsoft Office and related standard office software; familiarity with budget systems and Sharepoint. ย  Excellent communication (written and verbal) skills, customer service and organizational skills.

    Additional Information

    The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

    Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.
    ย 

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