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60 Lumen Solutions Desktop Support Jobs Hiring Near You

Lumen Solutions

Application Administrator

Baton Rouge, LA · On-site

Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user ... Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment ...

Lumen Solutions

Business Analyst

Baton Rouge, LA · On-site

Strong data analysis for decision-making support. ***Lumen and / or its clients will not provide ... Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user ...

Lumen Solutions

Programmer - Advanced

Clemson, SC · On-site

Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.*** Lumen Solutions Group Inc. is an Equal ...

Lumen Solutions

Programmer - Advanced

Cayce, SC

Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.*** Lumen Solutions Group Inc. is an Equal ...

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Lumen Solutions Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular jobs at Lumen Solutions?
What are the most popular categories at Lumen Solutions?
Infographic showing various Desktop Support job openings at Lumen Solutions in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 65% Physical, 15% Hybrid, and 20% Remote job distribution.

Project Manager - Project Lead

Lumen Solutions

Blythewood, SC • On-site

Contractor

Posted 24 days ago

Job description

Required Skills

  • 5+ years of Project Management experience

  • 3+ years of Project Management experience managing enterprise-level IT projects

  • 1+ year of experience with ServiceNow

  • 3+ years of experience with budgeting

  • Active PMP Certification

Preferred Skills

  • Experience managing system modernization initiatives

  • Experience working with state agencies

  • Experience collaborating with external vendors

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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