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60 Lumen Solutions Desktop Support Jobs Hiring Near You

Lumen Solutions

Network Technician - Consultant

Columbia, SC · On-site

$21.75 - $28/hr

Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting ... Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment ...

Lumen Solutions

Systems Administrator

Baton Rouge, LA · On-site

... products, desktop support, and workstations/peripherals as described for Senior Systems ... Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment ...

Lumen Solutions

Support Technician

Austin, TX

Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user ... Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment ...

Lumen Solutions

Senior Systems Administrator

Baton Rouge, LA

$82.60K - $111.90K/yr

... Solutions. * GIS Support: Support ESRI ArcGIS, Global Mapper, and related products. * Desktop ... Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected ...

Lumen Solutions

Support Technician

Austin, TX · On-site

Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user ... Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment ...

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All JobsLumen Solutions Desktop Support Jobs

Lumen Solutions Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular jobs at Lumen Solutions?
What are the most popular categories at Lumen Solutions?
Infographic showing various Desktop Support job openings at Lumen Solutions in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 65% Physical, 15% Hybrid, and 20% Remote job distribution.

Desktop Support Engineer - Windows Imaging & Deployment

Lumen Solutions

Philadelphia, PA • On-site

Contractor

Posted 18 days ago

Job description

Company Description 
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.  
Role: Desktop Support Engineer – Windows Imaging & Deployment
Location: Philadelphia, PA - 19104 (Onsite - 5 Days in a Week)
Job Type: Contract
Job Summary:
Key Responsibilities
  • Provide technical support for end-user systems running Windows 10 and Windows 11.
  • Perform imaging, configuration, and deployment of Windows-based hardware.
  • Troubleshoot hardware and software issues, ensuring timely resolution.
  • Manage and maintain hardware inventory, including tracking and asset management.
  • Support IT projects such as device rollouts, upgrades, and refresh initiatives.
  • Utilize ServiceNow for incident, request, and asset management.
  • Follow and apply ITIL principles in daily support operations.
  • Collaborate with cross-functional teams to ensure smooth IT service delivery.
  • Maintain clear and effective communication with users and stakeholders.
 Required Skills & Qualifications
  • Demonstrated hands-on technical support experience.
  • Strong knowledge of Windows 10 and Windows 11 environments.
  • Experience with system imaging and hardware deployment.
  • Solid troubleshooting and problem-solving skills.
  • Familiarity with ITIL framework and best practices.
  • Experience using ServiceNow or similar ticketing tools.
  • Basic understanding of project coordination or project management.
  • Excellent verbal and written communication skills.
Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

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