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Technical Sales Specialist

Bend, OR

The actual location of this job is in Bend, Oregon (USA). Relocation assistance is available for eligible candidates and their families, if needed.

This is a fully sitebased role. Working together in person supports close, realtime collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards.

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.

A Technical Sales Specialist sits at the intersection of technical assessment, customer solutioning, proposal development, and commercial support. The role supports Sales, Commercial Development and Program/Project Management in securing new business by translating customer requests into executable technical and commercial proposals.

The Technical Sales Specialist is responsible for assessing new customer opportunities from a technical perspective and converting customer needs into clear, feasible and competitive proposals. The role acts as a customer-facing technical partner to Sales and Commercial Development, ensuring that proposed solutions are technically sound, commercially aligned and effectively handed over to Operations and Program Management.

What you will get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Compensation programs that recognize high performance.

• A variety of benefits dependent on role and location.

The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits.

What you will do:

Customer Relationship

• Build & establish strong customer services relationships.

• Act as a consultant to help customers select the best possible services for their needs.

• Manage customer interactions - chairs customer meetings (calls & F2F), present slide decks etc.

• Understand regulatory requirements governing new drug development and manufacturing.

• Demonstrate understanding of Lonza's offerings, site capabilities, products and work packages, including ability to tailor as required.

Product knowledge & Proposal Building

• Proactively lead and manage customer project strategies and work closely with cross functional teams; Sales,global sites and Commercial Development.

• Translate customer needs (RFI or RFP) into a project scope, timelines, costs (inc. CAPEX), quotations and pricing.

• Maintain the content of the proposal knowledge management center including the upkeep of generic work stages, costs, timelines, presentations and other required content.

• Understand other related technology fields (e.g. drug product).

• Understand the configuration of CPQ quotes (to the required quality and on time).

• Articulate the demands of an opportunity and confirm supply solutions through the Demand/Supply Team. Escalates through appropriate channels when required.

• Ensure effective handover to Operations and Program Manager functions.

Systems & Processes

• A good level of understanding of tools and techniques used by other functions (e.g. PlanView, Demand/Supply etc).

• Ability to manage multiple activities in parallel and within a fast paced, pressured environment.

• Generate and maintain department metrics (e.g. Proposal log).

• Ability to chair both internal and external (i.e. third party) meetings professionally and efficiently.

• Effectively works with Site / Global Leadership teams and Project Teams to escalate & direct programs.

Leadership & Influencing

• Manage the implementation/execution of improvements to Proposal systems / processes and tools (both at department / global levels.

What we are looking for:

• Bachelor's degree in Life Sciences or a related discipline.

• Proven track record in scientific program or project management, including cross-functional and multi-national team collaboration.

• Strong customer-facing skills with the ability to negotiate, problem-solve, and deliver creative, commercial solutions in a high-pressure environment.

• Excellent written and verbal communication skills; highly proficient in project management software (MS Project) and standard business applications (Excel, PowerPoint, Word, databases).

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.