... Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services ...
Later
55 Later Customer Service Jobs Hiring Near You
... Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services ...
... Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services ...
... Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services ...
... Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services ...
... Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services ...
... Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services ...
... Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services ...
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
As a Senior Paid Media Manager on Later's Professional Services team, you'll lead end-to-end paid social strategy and execution for Later Influence customers. You'll own large-scale, multi-platform ...
As a Senior Paid Media Manager on Later's Professional Services team, you'll lead end-to-end paid social strategy and execution for Later Influence customers. You'll own large-scale, multi-platform ...
Account Manager (Client Success)
Boston, MA · On-site
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Account Manager (Client Success)
Boston, MA · On-site
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Account Manager (Client Success)
New York, NY · On-site
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Account Manager (Client Success)
New York, NY · On-site
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Internally, you'll guide Coordinators and Co-Ops on execution, mentor junior team members, and act as the voice of the customer to influence Later's product and service roadmap. This is a high-impact ...
Internally, you'll guide Coordinators and Co-Ops on execution, mentor junior team members, and act as the voice of the customer to influence Later's product and service roadmap. This is a high-impact ...
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Senior Paid Media Manager (Social)
Boston, MA · On-site
As a Senior Paid Media Manager on Later's Professional Services team, you'll lead end-to-end paid social strategy and execution for Later Influence customers. You'll own large-scale, multi-platform ...
Senior Paid Media Manager (Social)
Boston, MA · On-site
As a Senior Paid Media Manager on Later's Professional Services team, you'll lead end-to-end paid social strategy and execution for Later Influence customers. You'll own large-scale, multi-platform ...
Internally, you'll guide Coordinators and Co-Ops on execution, mentor junior team members, and act as the voice of the customer to influence Later's product and service roadmap. This is a high-impact ...
Internally, you'll guide Coordinators and Co-Ops on execution, mentor junior team members, and act as the voice of the customer to influence Later's product and service roadmap. This is a high-impact ...
Internally, you'll guide Coordinators and Co-Ops on execution, mentor junior team members, and act as the voice of the customer to influence Later's product and service roadmap. This is a high-impact ...
Internally, you'll guide Coordinators and Co-Ops on execution, mentor junior team members, and act as the voice of the customer to influence Later's product and service roadmap. This is a high-impact ...
Manager, Talent Partnerships
Boston, MA · On-site
Later is the world's most intelligent influencer marketing company, built to give brands the ... You'll partner closely with Strategy, Client Services, and Sales to ensure talent is not an ...
Manager, Talent Partnerships
Boston, MA · On-site
Later is the world's most intelligent influencer marketing company, built to give brands the ... You'll partner closely with Strategy, Client Services, and Sales to ensure talent is not an ...
Senior Security Engineer & Identity Engineer
Chicago, IL · On-site
$118K - $161.70K/yr
Later is the world's most intelligent influencer marketing company, built to give brands the ... Harden login systems, establish consistent authentication patterns across services, and ensure ...
Senior Security Engineer & Identity Engineer
Chicago, IL · On-site
$118K - $161.70K/yr
Later is the world's most intelligent influencer marketing company, built to give brands the ... Harden login systems, establish consistent authentication patterns across services, and ensure ...
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking. * Maintain high operational rigor across forecasting, CRM ...
Influencer Marketing Coordinator
Boston, MA · On-site
About the Role Later is seeking an Account Coordinator to join our Influencer Marketing Services ... Partner with Customer Success, Sales, and Product teams to ensure campaigns align with client goals ...
Influencer Marketing Coordinator
Boston, MA · On-site
About the Role Later is seeking an Account Coordinator to join our Influencer Marketing Services ... Partner with Customer Success, Sales, and Product teams to ensure campaigns align with client goals ...
Director of Partnerships
Boston, MA · On-site
... and Customer Success teams to deliver a seamless client experience across the full lifecycle. * Share client insights and industry trends to help evolve Later's product roadmap and services.
Director of Partnerships
Boston, MA · On-site
... and Customer Success teams to deliver a seamless client experience across the full lifecycle. * Share client insights and industry trends to help evolve Later's product roadmap and services.
Director of Partnerships
New York, NY · On-site
... and Customer Success teams to deliver a seamless client experience across the full lifecycle. * Share client insights and industry trends to help evolve Later's product roadmap and services.
Director of Partnerships
New York, NY · On-site
... and Customer Success teams to deliver a seamless client experience across the full lifecycle. * Share client insights and industry trends to help evolve Later's product roadmap and services.
Later Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular job types at Later?
What are the most popular jobs at Later?
What are the most popular categories at Later?
Full-time
Posted 7 days ago
Job description
Later is the world's most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing's most visible investments.
Built on a native, AI-powered platform and more than a decade of proprietary data-including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases-Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don't just look good-they deliver results. Learn more at later.com.
About this position:
We're looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services and Client Success teams deliver.You'll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.
This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you'll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth-without sacrificing quality, margin, or customer trust.
What you'll be doing:
Strategy
Revenue Accountability & Performance Intelligence
Sales-to-Services Handoff & Capacity Forecasting
Operational Process Design & Customer Infrastructure
Systems & Enablement
Within your first 6-12 months, success in this role will look like:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$ 130,000 - 140,000 USD
#LI-Hybrid
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
Built on a native, AI-powered platform and more than a decade of proprietary data-including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases-Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don't just look good-they deliver results. Learn more at later.com.
About this position:
We're looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle-bridging what Sales sells with what our Services and Client Success teams deliver.You'll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.
This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you'll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth-without sacrificing quality, margin, or customer trust.
What you'll be doing:
Strategy
- Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
- Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
- Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.
Revenue Accountability & Performance Intelligence
- Own the metrics that answer "did we deliver what we sold, and was it efficient?" at the campaign, customer, and portfolio level.
- Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
- Partner with Services, Client Success, and Finance leadership to define what "healthy" looks like and implement early warning systems when campaigns or customers drift off track.
- Develop consistent frameworks for measuring customer health that work across product lines and engagement models.
Sales-to-Services Handoff & Capacity Forecasting
- Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
- Build pipeline-to-capacity forecasting models that give Services 30-60-90 day visibility into incoming workload.
- Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation.
- Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively.
Operational Process Design & Customer Infrastructure
- Design, document, and continuously improve the workflows that move customers from sale through delivery completion.
- Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions.
- Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines.
Systems & Enablement
- Own the Salesforce data architecture that enables clear visibility into customer and campaign performance.
- Ensure data integrity and system hygiene across the customer and campaign lifecycle.
- Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth.
- Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation.
- Create documentation and enablement resources so teams can effectively use the systems and processes you build.
- Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders.
- Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms.
- Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints.
Within your first 6-12 months, success in this role will look like:
- A documented, reliable Sales-to-Services handoff process with clear validation criteria and strong adoption across teams.
- Campaign efficiency and effectiveness reporting that is trusted by Services leadership, Finance, and the executive team.
- A pipeline-to-capacity forecasting model that provides Services with 30-60-90 day visibility into incoming demand.
- Measurable improvements to delivery efficiency and/or margin performance driven by operational process improvements.
- A unified customer health measurement framework-built in partnership with your RevOps counterparts-that works across all brand product lines.
- Recognition as the go-to expert for "how did we do?" and "what's coming?" questions across the Services organization.
- 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
- Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
- Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
- Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
- An analytical mindset with the ability to translate data into insight-and insight into action.
- Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus.
- Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.
- Comfort operating in ambiguity and a bias toward building structure where it doesn't yet exist.
- Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
- Driven by Impact: You deliver results that matter-prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast-challenging the status quo with a mindset of improvement.
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive-removing roadblocks, sharing insights, and keeping morale high.
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$ 130,000 - 140,000 USD
#LI-Hybrid
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.