L3HHCM20

61 L3Hhcm20 Customer Service Jobs Hiring Near You

Job Title: IT Customer Service Job Code: 36196 Job Location: Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support position that requires proficiency with ...

In Service Customer Coordinator Reference #36801 Waterdown, ON About the Role The In Service Customer Coordinator provides essential support to In Service Account Managers, Contracts Team, Repair ...

Field Service Representative Job Location: Halifax, NS Job Code: 36538 Job Schedule: Day Shift ... the customer and DND. * The candidate could cross train on the Integrated Platform Management ...

CA$71K - CA$121K/yr

Job Title: Sr. Field Service Representative Job Location: Victoria, BC Job Code: 35468 Job Schedule ... materials to the customer and DND. * The candidate could cross train on the L3Harris Naval ...

Excellent customer service skills. * Ability to work in high stress and visibility environment * Good working knowledge of cable connectors and replacement, such as RJ-11, RJ-45, DB-25, V.35, RS-449

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L3HHCM20 Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at L3Hhcm20?

    Sr. Specialist, Supplier Quality Engineer

    L3HHCM20

    Columbus, OH

    $96K - $178K/yr

    Other

    Medical, Retirement, PTO

    Posted 13 days ago


    Job description

    Job Title: Sr. Specialist, Supplier Quality Engineer

    Job Code: 37584

    Job Location: Regional- OH, Northwest PA, Western NY

    Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

     

    Job Description:


    The Sr. Specialist, Supplier Quality Engineer (SQE) is responsible for ensuring that delivered products and services conform to contractual obligations and Company requirements. The SQE will work closely with assigned suppliers on activities such as Early Supplier Engagements, First Article Inspections, Root Cause/Corrective Action initiatives, and audits. The SQE will also collaborate with the assigned Contract Source Inspector to ensure product releases are timely and meet internal customer expectations. Up to 80% travel is required.

     

    Essential Functions:


    25% - Visit suppliers to review product and process issues. Interface with internal and external customers (engineering, manufacturing, suppliers, procurement) to ensure requirements are met. Analyze supplier processes and planning to verify compliance with purchase orders, engineering drawings, processes, and specifications. Review and approve supplier First Article Inspections in accordance with AS9102.

    25% - Visit suppliers to conduct investigations and root cause analyses to drive continuous improvement. Be accountable for assigned suppliers' performance and ensure they maintain a 100% quality rating.

    15% - Serve as an active contributor in Early Supplier Engagements, including Post Award Reviews (PAR), Supplier Manufacturing Readiness Reviews, and Control Plan development. Perform as the lead contributor for PARLite activities.

    15% - Work with suppliers to resolve issues with purchase order inspection packages. Investigate and report supplier quality history as requested by Quality Engineering or Quality & Mission Assurance (Q&MA) management.

    10% - Create reporting documents to summarize supplier performance, nonconformance history, impacts to the Company's Cost of Poor Quality (CoPQ), and other assigned metrics.

    5% - Participate in managing the supplier ratings/scorecard system and support periodic supplier performance meetings.

    5% - Perform periodic source inspections at assigned suppliers.

     

    Qualifications:


    Bachelor's Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
    Valid driver's license required
    Must meet Company automobile insurability requirements for businessrelated driving
    Ability to travel to regional suppliers up to 80% of the time
    Ability to obtain security clearance if required

     

    Required Skills:


    Strong knowledge of machining supplier processes and associated quality risks
    Ability to interpret engineering drawings, specifications, and purchase order requirements
    Knowledge of GD&T and dimensional inspection techniques

    Working knowledge of AS9102 First Article Inspection requirements
    Ability to review and assess supplier manufacturing plans, inspection plans, and control plans
    Strong analytical skills with the ability to synthesize data and develop action plans
    Experience with nonconformance management, corrective action requests, and supplier performance improvement
    Effective verbal and written communication skills
    Strong interpersonal skills and ability to work effectively in a team environment
    Ability to influence suppliers and internal stakeholders to drive timely, effective issue resolution
    Proficiency in preparing reports, metrics, and supplier performance summaries
    Ability to work independently in the field and manage multiple supplier priorities

     

    Preferred Additional Skills:


    Working knowledge of AS9100 Aerospace Quality Management System standard
    Experience in manufacturing and/or inspection environments
    Strong problemsolving, investigation, and Root Cause Corrective Action (RCCA) experience
    Certified Quality Engineer (CQE) strongly preferred
    Experience supporting aerospace, defense, or other highly regulated manufacturing environments
    Experience with supplier surveillance, supplier development, and source inspection

    In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $96,000 - $178,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $84,000 - $156,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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