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JOB DESCRIPTION

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. 

Job Summary

As a Senior Product Associate in Global Security, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. 

Job Responsibilities 

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery 

• Considers and plans for upstream and downstream implications of new product features on the overall product experience 

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers 

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle 

• Writes the requirements, epics, and user stories to support product development  

• Collaborate with internal Technology teams and Product Owners to design, develop, manage, configure, and maintain diverse security testing platforms and environments. These platforms will support networked and serial communication devices, such as surveillance cameras, network-connected alarm panels and readers, corporate and consumer security applications, and microcontrollerâbased devices.

• Assist in managing multi-million dollar projects through delivery in support of major Technical Security initiatives across the firm.

• Support the Product Owners with compliance and audit tasks such as maintaining key performance indicators (KPIs) and providing evidence of control completion.

• Work with internal training partners to guide updates to job aids and operating procedures, collect and analyze metrics, and prepare technical documentation.

• Deliver clear, executiveâready presentations and live demonstrations to senior leaders.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area 

• Proficient knowledge of the product development life cycle 

• Experience in product life cycle activities including discovery and requirements definition 

• Developing knowledge of data analytics and data literacy 

• Exceptional written and verbal communication; strong presentation skills
• Ability to build and maintain effective relationships with team members, crossâLOB stakeholders, and external vendors
• Aptitude to multitask and quickly learn new software, hardware, and processes; high integrity and dependability; ability to work autonomously in ambiguous, highâpressure environments

• Selfâstarter who seeks guidance as needed and follows through with questions. S

  ound decisionâmaking and intellectual curiosity to pursue solutions

• 2+ years of experience in Technical Security, project management, or product management
• Strong experience with Microsoft Office Suite and Microsoft Project (or similar tools)
• Onâsite, Monday - Friday, 8:00 a.m. - 5:00 p.m., with occasional afterâhours support as needed

Preferred qualifications, capabilities and skills

• Knowledge of physical security systems (access control, CCTV, intrusion detection) and basic IT networking/infrastructure design
• Experience implementing physical, technical, and administrative controls
• Bachelor's degree (or equivalent experience) in Computer Science, Engineering, or a related field
• Experience in information security or technology controls
• Basic proficiency with SQL or similar query languages
• Basic knowledge of Agile software development methodologies

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.