Helpdesk Specialist
Washington, DC · On-site
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of ... and assist with IT support for desktop software and devices. Responsibilities : • Resolve ...
60 Intersources Desktop Support Jobs Hiring Near You
Helpdesk Specialist
Washington, DC · On-site
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of ... and assist with IT support for desktop software and devices. Responsibilities : • Resolve ...
.Net Angular Developer
$56 - $68.50/hr
InterSources Inc is a company focused on software development, and they are seeking a .Net Angular ... support a client, project or entity. • Understands requirements and can map to Object Oriented ...
.Net Angular Developer
$56 - $68.50/hr
InterSources Inc is a company focused on software development, and they are seeking a .Net Angular ... support a client, project or entity. • Understands requirements and can map to Object Oriented ...
Computer Systems Administrator
Troy, MI · On-site
... support remote offices • Knowledge of and experience using system management consoles (e.g ... desktop experience (preferred) Company : InterSources Inc. solves operational problems where ...
Computer Systems Administrator
Troy, MI · On-site
... support remote offices • Knowledge of and experience using system management consoles (e.g ... desktop experience (preferred) Company : InterSources Inc. solves operational problems where ...
System Administrator III
Salem, OR · On-site
... support virtual servers, desktops, and other endpoints including installing, upgrading, and ... InterSources Inc. solves operational problems where protection, performance, compliance, AI, and ...
System Administrator III
Salem, OR · On-site
... support virtual servers, desktops, and other endpoints including installing, upgrading, and ... InterSources Inc. solves operational problems where protection, performance, compliance, AI, and ...
IT Support Technician
Brooklyn, NY · On-site
$22.50 - $31/hr
Deploy and configure desktops, laptops, handheld devices, and printers. * Perform routine system ... About Us: InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC ...
IT Support Technician
Brooklyn, NY · On-site
$22.50 - $31/hr
Deploy and configure desktops, laptops, handheld devices, and printers. * Perform routine system ... About Us: InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC ...
PC Support Tech
Brooklyn, NY · On-site
Deploy and configure desktops, laptops, handheld devices, and printers. Perform routine system ... InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 ...
PC Support Tech
Brooklyn, NY · On-site
Deploy and configure desktops, laptops, handheld devices, and printers. Perform routine system ... InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 ...
InterSources Inc is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of ... Responsibilities : • Providing level-2 and level-3 technical support for Citrix / XenApps server ...
InterSources Inc is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of ... Responsibilities : • Providing level-2 and level-3 technical support for Citrix / XenApps server ...
The Operations staff provide support for managed and non-managed desktops, laptops, mobile ... InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative ...
The Operations staff provide support for managed and non-managed desktops, laptops, mobile ... InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative ...
InterSources Inc is a Certified Diverse Supplier offering innovative solutions for Digital ... The role of System Administrator involves providing primary support for Enterprise Endpoint ...
InterSources Inc is a Certified Diverse Supplier offering innovative solutions for Digital ... The role of System Administrator involves providing primary support for Enterprise Endpoint ...
VMware & Citrix virtual desktop experience (preferred) * Experience creating, using and editing ... Experience using remote management tools to support remote offices * Knowledge of and experience ...
VMware & Citrix virtual desktop experience (preferred) * Experience creating, using and editing ... Experience using remote management tools to support remote offices * Knowledge of and experience ...
Client Systems Engineer
Santa Clara, CA · On-site
InterSources Inc is a certified Small Business Enterprise specializing in IT Consulting and ... desktop architecture and develop automation of desktop software distribution. • Driving ...
Client Systems Engineer
Santa Clara, CA · On-site
InterSources Inc is a certified Small Business Enterprise specializing in IT Consulting and ... desktop architecture and develop automation of desktop software distribution. • Driving ...
IT Support Specialist
Manhattan, NY · On-site
... desktop operating systems, Microsoft Office 2016, Microsoft Suite, Exchange/Outlook 2016, email ... InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 ...
IT Support Specialist
Manhattan, NY · On-site
... desktop operating systems, Microsoft Office 2016, Microsoft Suite, Exchange/Outlook 2016, email ... InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 ...
System Administrator III
Salem, OR · Remote
Manage and support virtual servers, desktops, and other endpoints including installing, upgrading ... InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative ...
System Administrator III
Salem, OR · Remote
Manage and support virtual servers, desktops, and other endpoints including installing, upgrading ... InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative ...
FileNet Developer
Jersey City, NJ · On-site
Well aware of FileNet concepts and IBM FileNet/ICN administration and supporting the storing ... Working knowledge of ICN creating the desktops, repositories, menus and development of EDS plugin ...
FileNet Developer
Jersey City, NJ · On-site
Well aware of FileNet concepts and IBM FileNet/ICN administration and supporting the storing ... Working knowledge of ICN creating the desktops, repositories, menus and development of EDS plugin ...
... in supporting ESRI GIS software, Portal of ArcGIS, ArcGIS Server, ArcGIS Desktop, HeXagon ... InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 ...
... in supporting ESRI GIS software, Portal of ArcGIS, ArcGIS Server, ArcGIS Desktop, HeXagon ... InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 ...
Python Developer
$59.50 - $82/hr
Understanding of the differences between multiple delivery platforms, such as mobile vs desktop ... support business processes * Strong unit test and debugging skills Founded in 2007, InterSources ...
Python Developer
$59.50 - $82/hr
Understanding of the differences between multiple delivery platforms, such as mobile vs desktop ... support business processes * Strong unit test and debugging skills Founded in 2007, InterSources ...
Systems Administrator
Atlanta, GA · On-site
... support to a local area network, wide area network, internet system, computers, desktops and/or ... InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative ...
Systems Administrator
Atlanta, GA · On-site
... support to a local area network, wide area network, internet system, computers, desktops and/or ... InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative ...
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of ... in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X) (6 Years) • ...
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of ... in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X) (6 Years) • ...
... to support the development and maintenance of a secure Virtual Desktop Infrastructure (VDI ... InterSources Inc. solves operational problems where protection, performance, compliance, AI, and ...
... to support the development and maintenance of a secure Virtual Desktop Infrastructure (VDI ... InterSources Inc. solves operational problems where protection, performance, compliance, AI, and ...
Client Systems Engineer
Sunnyvale, CA · On-site
Implement standards for desktop architecture and develop automation of desktop software ... Craft and maintain technical documentation and support documents for Windows 10 related processes ...
Client Systems Engineer
Sunnyvale, CA · On-site
Implement standards for desktop architecture and develop automation of desktop software ... Craft and maintain technical documentation and support documents for Windows 10 related processes ...
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Helpdesk Specialist
Washington, DC • On-site
InterSources Inc •
Recruiting and Staffing Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 10 days ago
Job description
Job Summary:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in providing IT Consulting Services. They are seeking a Helpdesk Specialist to resolve technical issues, provide customer service, and assist with IT support for desktop software and devices.
Responsibilities:
• Resolve technical issues and closing out assigned.
• Service/Incidents requests within the agency's Service Level Agreements.
• Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
• Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
• Log and route service requests and incidents in an incident management system.
• Provide a high level of customer service to end users on a daily basis.
• Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
• Troubleshoot issues related to agency specific applications and web applications.
• Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
• Collaborate with the IT leadership team to test and implement cost effective technology for District.
• Maintain service level agreements related to Desk Side support Service/Incident requests.
• Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Qualifications:
Required:
• 6-10 years of experience
• Bachelor's degree in IT or related field or equivalent experience
• Installing and configuring system hardware/software in an enterprise environment
• Installing operating system Required (OS) patches and upgrades
• Proficient time management skills Required and detail oriented organizational skills
• Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
• Experience using an endpoint management tool to provide remote support
• Strong Customer Service Skills
• Experience managing service requests for IT support in ServiceNow or a similar ITSM platform
• Expertise in troubleshooting hardware related issues
• Expertise in troubleshooting complex software related issues
• Can demonstrate experience making nontechnical users comfortable with complex technology concepts
• Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
Preferred:
• Microsoft Certifications: MCP
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in providing IT Consulting Services. They are seeking a Helpdesk Specialist to resolve technical issues, provide customer service, and assist with IT support for desktop software and devices.
Responsibilities:
• Resolve technical issues and closing out assigned.
• Service/Incidents requests within the agency's Service Level Agreements.
• Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
• Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
• Log and route service requests and incidents in an incident management system.
• Provide a high level of customer service to end users on a daily basis.
• Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
• Troubleshoot issues related to agency specific applications and web applications.
• Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
• Collaborate with the IT leadership team to test and implement cost effective technology for District.
• Maintain service level agreements related to Desk Side support Service/Incident requests.
• Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Qualifications:
Required:
• 6-10 years of experience
• Bachelor's degree in IT or related field or equivalent experience
• Installing and configuring system hardware/software in an enterprise environment
• Installing operating system Required (OS) patches and upgrades
• Proficient time management skills Required and detail oriented organizational skills
• Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
• Experience using an endpoint management tool to provide remote support
• Strong Customer Service Skills
• Experience managing service requests for IT support in ServiceNow or a similar ITSM platform
• Expertise in troubleshooting hardware related issues
• Expertise in troubleshooting complex software related issues
• Can demonstrate experience making nontechnical users comfortable with complex technology concepts
• Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
Preferred:
• Microsoft Certifications: MCP
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About InterSources
Sourced by ZipRecruiter
In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Fremont, CA, US