... service levels * Maintain a thorough understanding of products offered by Insulet with the ability to explain to existing customers their operation and use * Proactively reach out to help manage ...
61 Insulet Customer Service Jobs Hiring Near You
... service levels * Maintain a thorough understanding of products offered by Insulet with the ability to explain to existing customers their operation and use * Proactively reach out to help manage ...
Background in Nursing, Clinical Services preferable. * Prior commercial experience strongly ... LI-JW1 Insulet started in 2000 with an idea and a mission to enable our customers to enjoy ...
Background in Nursing, Clinical Services preferable. * Prior commercial experience strongly ... LI-JW1 Insulet started in 2000 with an idea and a mission to enable our customers to enjoy ...
Field Reimbursement Manager, Orange Country, Los Angeles, San Diego, CA (Field Based)
Los Angeles, CA · On-site
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
Field Reimbursement Manager, Orange Country, Los Angeles, San Diego, CA (Field Based)
Los Angeles, CA · On-site
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
Field Reimbursement Manager, Orange Country, Los Angeles, San Diego, CA (Field Based)
Los Angeles, CA · On-site
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
Field Reimbursement Manager, Orange Country, Los Angeles, San Diego, CA (Field Based)
Los Angeles, CA · On-site
At Insulet Corporation, we are transforming lives with innovative products that empower people ... Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve ...
Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton, MA · On-site
Advocate for customer needs and communicate insights to shape product roadmaps and service models ... Passionate advocate for customers, their needs, and how Insulet can serve them better * Role ...
Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton, MA · On-site
Advocate for customer needs and communicate insights to shape product roadmaps and service models ... Passionate advocate for customers, their needs, and how Insulet can serve them better * Role ...
Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
San Diego, CA · On-site
Advocate for customer needs and communicate insights to shape product roadmaps and service models ... Passionate advocate for customers, their needs, and how Insulet can serve them better * Role ...
Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
San Diego, CA · On-site
Advocate for customer needs and communicate insights to shape product roadmaps and service models ... Passionate advocate for customers, their needs, and how Insulet can serve them better * Role ...
Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton, MA · On-site
Advocate for customer needs and communicate insights to shape product roadmaps and service models ... Passionate advocate for customers, their needs, and how Insulet can serve them better * Role ...
Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton, MA · On-site
Advocate for customer needs and communicate insights to shape product roadmaps and service models ... Passionate advocate for customers, their needs, and how Insulet can serve them better * Role ...
... customer service. • Maintain a pipeline of cost reduction, productivity, packaging improvement ... Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device ...
... customer service. • Maintain a pipeline of cost reduction, productivity, packaging improvement ... Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device ...
Insulet Jobs Information
What is it like to work at Insulet?
Insulet is a company that values innovation, collaboration, and patient-centricity, fostering a culture that encourages employees to think creatively and work together to drive meaningful change.
The company's structure is organized into cross-functional teams that work closely together to develop and commercialize its products, such as the Omnipod insulin management system, in a fast-paced and dynamic environment. Insulet's headquarters is located in Massachusetts, with additional facilities in the United States and internationally.
Working at Insulet may appeal to candidates who are passionate about making a difference in the lives of people with diabetes and are motivated by the opportunity to work on cutting-edge medical technology, collaborate with a talented and diverse team, and contribute to a company that is committed to improving patient outcomes.
The company's structure is organized into cross-functional teams that work closely together to develop and commercialize its products, such as the Omnipod insulin management system, in a fast-paced and dynamic environment. Insulet's headquarters is located in Massachusetts, with additional facilities in the United States and internationally.
Working at Insulet may appeal to candidates who are passionate about making a difference in the lives of people with diabetes and are motivated by the opportunity to work on cutting-edge medical technology, collaborate with a talented and diverse team, and contribute to a company that is committed to improving patient outcomes.
What makes Insulet an attractive place to work?
Insulet is a leading medical device company that specializes in developing and manufacturing innovative insulin pump systems and other diabetes management solutions. The company's workplace culture values collaboration, innovation, and employee growth, with opportunities for professionals to contribute to the development of life-changing products and technologies. Joining Insulet can provide individuals with a chance to make a meaningful impact in the lives of people with diabetes, while also advancing their careers through training, mentorship, and opportunities for professional development.
What are the most popular job types at Insulet?
What are the most popular jobs at Insulet?
What are the most popular categories at Insulet?
Full-time
Posted 24 days ago
Key responsibilities
Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner
Support product training and troubleshooting needs by meeting virtually with customers as needed
Assess customer training and education needs to provide individualized clinical guidance and recommendations
Job description
Job Summary
Position Summary:TheClinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams.
Position Summary:
TheClinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams.
Responsibilities:
- Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner
- Support product training and troubleshooting needs by meeting virtually with customers as needed
- Handle customer contacts requiring a deeper knowledge, assessment and understanding of clinical related issues including medical event occurrences, customer onboarding and ongoing product use, Personal Diabetes Manager (PDM) settings or setting changes, and product conversion
- Asses the training and education needs of customers to provide individualized clinical guidance and recommendations
- Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels
- Maintain a thorough understanding of products offered by Insulet with the ability to explain to existing customers their operation and use
- Proactively reach out to help manage customer relationships and retain customers on product
- Promote the benefits of insulin pump therapy and offer continuous education to customers
- Provide on-call support as needed
- Works in conjunction with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field team, and Customer Care to ensure patient success and product innovation for continued business growth and development
- Maintain compliance to HIPAA and other regulating bodies as required
- Collaborate with Post-Market and Quality Systems to ensure timely reporting for required agencies
- Assign patient trainings to Certified Pump Trainers (CPTs) or conduct customer training over phone, virtually and email
- Ability to perform administrative duties and turn in on a timely basis
- Participate in regular team meetings and cross functional meetings for collaboration
- Perform other duties as assigned
Minimum Requirements:
- Bachelor'sdegree and a minimum of 2 years' experience training and/or managing insulin pump patients
- Professional up-to-date credentials and/or certifications are mandatory: i.e. Certified Diabetes Care and Education Specialist (CDCES),Registered Dietitian (RD), or Registered Nurse (RN)
- State licensure is mandatory as required
- Current Certified Diabetes Care and Education Specialist certification required
- Must be able to maintain all required licensure for duration of employment
- Experience communicating with a wide range of audiences
Preferred Skills & Competencies:
- Prior industry/commercial experience strongly preferred
- Experience in a contact center or other relevant environment preferred
- Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred
Physical Requirements:
- Requires sitting and standing associated with a normal office environment
- Manual dexterity needed for using a calculator and computer keyboard
- This position is a remote working position, and the working space will have to meet certain requirements (security, etc.)
- Occasional travel is required for meetings and to support the Product Support trainings.
About Insulet
Sourced by ZipRecruiter
Industry
Medical equipment and supplies manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Billerica, MA, US
Year founded
2000