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Job Description: Indotronix is seeking an Operations Application Support Specialist in New Albany, OH, for our Direct client Job Title: Operations Application Support Specialist Location: New Albany, OH Duration: 20+ Months Pay Rate: $45 to 50/HR on W2 Description: The Real Time Operations Applications Support Specialist establishes a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems. Responsibilities include providing 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states. Key tasks include assisting in the planning, research, and evaluation of patching, failover, and maintenance activities required for Real Time real-time systems, as well as developing a basic understanding of EMS and SCADA functionalities. The role also involves contributing to the development and maintenance of best practices around application development and participating in the creation of technical documentation necessary for supporting real-time applications. A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting real-time systems. Essential Job Functions & Tasks: Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades. Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems. Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications. Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers. Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them. Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans. Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures. Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces. Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime. Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems. Education & Experience: Education and Experience Requirements: Bachelor's degree in a related field OR Associate's degree in a related field with 2 years of relevant experience OR High school diploma/GED with 4 years of relevant experience Related Fields for Education and Experience: IT/OT System Administration T/OT Application Support Cyber Security ADMS/DMA/EMS/OMS/SCADA Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience. Additional Requirements: Overtime, on-call assignments, and occasional travel may be required. Potential to convert Client does not sponsor. Please list if candidate is willing/able to convert on resume. Candidates must be local. Indotronix Commitment: A Safe and Inclusive Workplace" Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination. We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance. Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today!" Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions. Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us. Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.