61 Idex Customer Service Jobs Hiring Near You

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Overall Purpose

The Business Development Manager - Subterra (Midwest/ Eastern US) is responsible for identifying and developing top of funnel sales opportunities for large-diameter sewer infrastructure screening services, focusing on the IDEX Subterra pipe screening solutions.

This role will build consultative relationships with key stakeholders across municipalities, utilities, cities, and engineering consulting firms to drive demand and achieve revenue growth objectives.

As a strategic growth position, the Business Development Manager will collaborate closely with the Senior Commercial Manager, Local Project Management staff within the IDEX Intelligent Water Team, Marketing, and Product teams within a matrixed organization. Success requires flexibility, resilience, and tenacity to introduce and grow a new professional service to municipalities, utilities, and engineering firms with a new and disruptive technology.

This position will report directly to the Senior Commercial Manager.

*Open to applicants in PA, VA, Washington DC, NJ, MD

Job Responsibilities

• Drive top-of-funnel business development activities in the Midwest & Eastern United States for Subterra screening services (priority states: PA, VA, NJ, MD & Washington DC ).
• Generate and nurture leads through networking, cold calling, referrals, conferences, industry events, and proactive outreach to generate demand for Subterra screening services
• Deliver compelling presentations at conferences and client meetings (in-person and virtual)
• Collaborate with clients to define project and service contract opportunities, and win specifications on large infrastructure projects
• Educate customers and prospective clients from operator to executive level on the philosophy and practical benefits of screening technology for large diameter sewer assets
• Partner with Key Account and Project Management teams to secure and close Subterra service opportunities
• Introduce and sell new concepts to municipal wastewater and consulting engineering customers.
• Join and actively participate in statewide and local wastewater industry associations.
• Present technical content at conferences and seminars to promote Subterra.
• Grow, maintain, and forecast opportunities in CRM (Manage pipeline).
• Effectively communicate with internal senior leadership team member

Success will be measured by achieving or exceeding service growth KPIs focused on:

• New business bookings and revenue growth, driven by effective opportunity identification and deal execution
• Sustained pipeline development, including consistent pipeline growth, accuracy, and progression through defined sales stages
• Strategic account acquisition and expansion, with a focus on highvalue municipal and enterprise customers

Knowledge, Skills and Abilities

• Bachelor's degree in engineering, environmental science, construction management, or a related field or 3-5+ years of relevant hands-on experience deploying sewer inspection technologies within wastewater collection systems
• Demonstrated experience with sewer inspection technologies, methodologies, software platforms, and industry standards, including CCTV, multi-sensor inspection (MSI), and NASSCO standards (PACP, MACP, LACP)
• 3-5+ years of experience in the water, wastewater, or municipal infrastructure professional services industry, with a strong preference for wastewater collection system expertise
• Ability to translate technical capabilities into practical, customer-facing solutions that address collection system challenges Proven ability to champion innovative technologies, articulate value propositions, and drive customer interest and adoption
• Strong presentation, facilitation, and public-speaking skills, with experience presenting to municipal stakeholders, engineering consultants, and internal teams
• Highly effective relationship-building skills with the ability to collaborate cross-functionally with sales, product, engineering, and operations teams
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, with the ability to create clear, professional customer and internal-facing materials
• Effective time management and organizational skills, with the ability to manage multiple priorities, meet deadlines, and maintain high attention to detail
• Experience using CRM platforms or sales tracking systems preferred (e.g., Salesforce) is a plus
• Willingness to travel up to 60% of the time within territory; national travel up to 2x per year Valid driver's license

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $109,800.00 - $164,600.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page:https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.Artificial intelligence is not used to screen, assess or select applicants.