IT Support Specialist
Exton, PA · On-site
Purpose This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer ...
60 Idemia Customer Service Jobs Hiring Near You
IT Support Specialist
Exton, PA · On-site
Purpose This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer ...
Enrollment Agent I
Seattle, WA · On-site
$17.75 - $23.75/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Seattle, WA · On-site
$17.75 - $23.75/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
$14 - $18.75/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
$14 - $18.75/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Acworth, GA · On-site
$13.50 - $18/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Acworth, GA · On-site
$13.50 - $18/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Seattle, WA · On-site
$17.75 - $23.75/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Seattle, WA · On-site
$17.75 - $23.75/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Acworth, GA · On-site
$13.50 - $18/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Acworth, GA · On-site
$13.50 - $18/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
$14.25 - $19.25/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
$14.25 - $19.25/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Alexandria, VA · On-site
$16.50 - $22.25/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Alexandria, VA · On-site
$16.50 - $22.25/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Alexandria, VA · On-site
$16.50 - $22.25/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Enrollment Agent I
Alexandria, VA · On-site
$16.50 - $22.25/hr
Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Purpose This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer ...
Purpose This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer ...
The role ensures that our portfolio of products and services remains relevant, competitive ... Customer Experience in the region Profile & Other Information By choosing to work at IDEMIA, you ...
The role ensures that our portfolio of products and services remains relevant, competitive ... Customer Experience in the region Profile & Other Information By choosing to work at IDEMIA, you ...
The role ensures that our portfolio of products and services remains relevant, competitive ... Customer Experience in the region Profile & Other Information By choosing to work at IDEMIA, you ...
The role ensures that our portfolio of products and services remains relevant, competitive ... Customer Experience in the region Profile & Other Information By choosing to work at IDEMIA, you ...
Strong customer service and interpersonal skills. Proficiency with Microsoft Office Suite (Word ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Strong customer service and interpersonal skills. Proficiency with Microsoft Office Suite (Word ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our ... Experience using modern sourcing tools, CRM platforms and recruitment analytics. A passion for ...
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our ... Experience using modern sourcing tools, CRM platforms and recruitment analytics. A passion for ...
Process Engineer
Exton, PA · On-site
Investigate customer complaints with Quality Assurance, Production and Client Services and make ... At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a ...
Process Engineer
Exton, PA · On-site
Investigate customer complaints with Quality Assurance, Production and Client Services and make ... At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a ...
... of IDEMIA Public Security Enrollment Services. This role focuses on securing and growing ... SharePoint, CRM platforms, and other business applications. • Collaborate with internal ...
... of IDEMIA Public Security Enrollment Services. This role focuses on securing and growing ... SharePoint, CRM platforms, and other business applications. • Collaborate with internal ...
... of IDEMIA Public Security Enrollment Services. This role focuses on securing and growing ... SharePoint, CRM platforms, and other business applications. • Collaborate with internal ...
... of IDEMIA Public Security Enrollment Services. This role focuses on securing and growing ... SharePoint, CRM platforms, and other business applications. • Collaborate with internal ...
Equipment Industrialization Engineer
CA · On-site
In contact with internal customers (Idemia banking service centers, product line) * In close relationship with engineering industrialization teams (Global Ops.) and by soliciting internal departments ...
Equipment Industrialization Engineer
CA · On-site
In contact with internal customers (Idemia banking service centers, product line) * In close relationship with engineering industrialization teams (Global Ops.) and by soliciting internal departments ...
In contact with internal customers (Idemia banking service centers, product line) * In close relationship with engineering industrialization teams (Global Ops.) and by soliciting internal departments ...
In contact with internal customers (Idemia banking service centers, product line) * In close relationship with engineering industrialization teams (Global Ops.) and by soliciting internal departments ...
Investigate customer complaints with Quality Assurance, Production and Client Services and make ... At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a ...
Investigate customer complaints with Quality Assurance, Production and Client Services and make ... At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a ...
IDEMIA Jobs Information
Do workers at IDEMIA get paid breaks?
Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.
75% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.
Does IDEMIA pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and January 2026.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and January 2026.
At IDEMIA, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and January 2026.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and January 2026.
Is the health insurance from IDEMIA affordable enough for their workers?
Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between March 2025 and January 2026.
93% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between March 2025 and January 2026.
Do people get paid time off at IDEMIA?
Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and January 2026.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and January 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and September 2025.
- 60% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and September 2025.
Do workers at IDEMIA worry about hours?
Most people don’t worry about getting enough hours.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and September 2025.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and September 2025.
Do IDEMIA workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and September 2025.
60% report that they don’t have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and September 2025.
How easy is it for IDEMIA workers to change shifts?
Some people find it hard to change shifts.
62% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.
62% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it to get time off at IDEMIA?
Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and October 2025.
68% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and October 2025.
Do IDEMIA managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.
Do jobs at IDEMIA spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it to take sick days at IDEMIA?
Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and January 2026.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and January 2026.
Is working at IDEMIA good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
Do people at IDEMIA feel treated with respect by their managers?
Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and January 2026.
67% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and January 2026.
Do people at IDEMIA get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.
Is it stressful to work at IDEMIA?
Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.
78% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.
Do people at IDEMIA enjoy their jobs?
Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and November 2025.
79% of people report they enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and November 2025.
Do people at IDEMIA recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and January 2026.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and January 2026.
Do people get enough training when they start at IDEMIA?
Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and January 2026.
44% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and January 2026.
Do people get support to advance at IDEMIA?
Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and October 2025.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and October 2025.
Do people think IDEMIA’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.
Do workers feel well informed about how IDEMIA is doing?
Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and November 2025.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and November 2025.
What are the most popular job types at Idemia?
What are the most popular jobs at Idemia?
IDEMIA rating
6.8
Based on 25 frontline employees who took The Breakroom Quiz
204th of 244 rated software companies
Job description
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.
Key Missions
Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
Manages IT assets (computer and communications equipment, servers, and licenses)
Manages and coordinates access to IT tools while ensuring compliance with security standards
Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
Manages complex and major issues and tasks
Proposes and implements improvement ideas
Provides training to end users and transfers knowledge to other IT members
Works with full autonomy
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
www.idemia.com
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.
Key Missions
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
www.idemia.com
About IDEMIA
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