60 Idemia Customer Service Jobs Hiring Near You

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

JOB RESPONSIBILITIES

• Primary interface between Program Teams and Purchasing/Supply-Chain to ensure seamless communication, focus, decision making, and collaboration through the program phases
• Actively participate in Customer RFP response development, including costing inputs for products/services; collaborate with internal teams to ensure IDEMIA has the appropriate supply chain in place to deliver each program
• Accountable to ensure program costs (hardware, services, etc.) are delivered at/below business case level to ensure successful financial performance of each program.  Ensure detailed BOM level tracking of costs and cost evolution over time.
• Provide standardized process and documentation for all program tracking and execution from the purchasing and supply chain teams
• Support category managers in negotiating moderate to highly complex contracts, amendments, addenda, SOWs, and project statements to ensure flowdown and alignment between customer and supplier contracts.
• Liaison between Program Teams and Purchasing/Supply-Chain teams on all bidder communications, negotiations, and required meetings.
• Review vendor proposals, pricing, and terms and conditions. Liaise with Legal for legal issues, while fostering a collaborative business relationship.
• Advise management of contractual rights obligations and risks. Ensure ethical process and approach is utilized during all contract negotiations.
• Perform or support request for proposals, competitive bids, market analysis, and supplier evaluations. Engage with teams to Construct and develop logical sourcing strategies and fact-based options.
• Develop collaborative relationships with the business. Maintain high level understanding of business and project alignments. Secure and adapt engagement models based on business level requirements.
• Develop and implement program purchasing KPIs.

ORGANIZATION RESPONSIBILITIES

• The position demands extensive teamwork with IDEMIA contacts located in multiple sites across North America. This individual must be an effective communicator who can add value to the IDEMIA sourcing and supplier management. This individual must be proactive, innovative, and autonomous.

• Bachelor’s degree in engineering, business administration, procurement, or similar field
• 5-10 years of relevant experience in purchasing
• Previous purchasing experience in an international environment
• Ability to develop internal and external relationships with a high degree of integrity
• Commercial acumen
• Excellent analytical, problem solving, decision making, and negotiating skills
• Proficiency in Microsoft Office Suite including Excel, Word, Outlook
• Strong e-sourcing skills
• Strong written and verbal communication skills
• Results oriented with ability to function in a multi-cultural team environment, experience in working in a remote and distributed environment
• Excellent analytical, problem solving, decision making, and negotiating skills
• Result oriented, ability to manage multiple projects while effectively meeting deadlines
• Fluency in English
• Proven experience evolving in a complex environment and in implementing robust strategies and processes, can do’ attitude

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.