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Sample Analyst Position

Our client, a Food Product Manufacturer company, is looking for a Sample Analyst for their Hackettstown, NJ location.

Responsibilities:

The Sample Analyst is responsible for retrieving product samples, documenting and tracking them in internal systems, and supporting consumer product quality processes. This role also includes direct consumer interaction related to product complaints and requires strong attention to detail and basic system proficiency.

Key responsibilities include:

• Retrieve product samples for testing.
• Identify, log, and accurately capture sample information into the database
• Store and manage physical samples according to internal procedures
• Conduct basic sample dissection/inspection as required
• Support consumer care by following up directly with customers regarding product complaints
• Document all findings and interactions in the appropriate systems
• Ensure data accuracy and compliance with internal tracking standards
• Work with consumer products (Client/M&M's portfolio)

Deal breakers – what would automatically disqualify a candidate from this role:

• Not willing to analyze food products received back from customers.
• Inability to work with team.
• Inability to maintain time sensitivity and prioritize work.

Technical or Functional Screening Questions / Ideal Answers

• Tech Savvy

Assignment Level Descriptor:

• Has working knowledge and skills developed through formal training or work experience
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes decisions based on factual information

This is typically a Assignment with significantly more authority and responsibility at this Assignment level.

• It should be selected to recognize differences which are not enough to be represented by a separate Assignment level, such as increased proficiency in skills/competencies to perform responsibilities, greater impact to the business unit, customer, segment, geography, etc.
• May also provide guidance or leadership to other Associates.

Assignment Family Group:

• R&D
• Delivers value and growth by driving product quality, assuring consumer safety and promoting efficiency based on robust science while developing consumer-relevant products, process and packaging.

Assignment Family:

• Quality Assurance
• Responsible for ensuring compliance with the organization's Quality Assurance (QA) standards, international standards, and government regulations. Establishes quantitative measurements and techniques for measuring quality and drives improvements.
• Conducts process quality audit and documents inspection records.

Manufacturing Quality Assurance:

• Manufacturing Quality Assurance work includes:
• Defining and specifying activities, processes, and standards to fulfill the quality requirements for a manufactured material, component, or product
• Building and maintaining the infrastructure and systems necessary to consistently ensure the timely delivery of quality products
• Auditing, monitoring, and determining the quality of manufacturing processes and/or outputs against defined internal and regulatory standards Reporting and troubleshooting manufacturing process deviations and defects in finished goods

Requirements:

• Strong attention to detail and organizational skills
• Ability to follow structured processes and documentation requirements
• Basic experience using Microsoft systems (Excel, Outlook, databases)
• Strong communication skills for consumer follow-up interactions
• Ability to handle physical samples and perform basic inspection/dissection tasks
• Prior experience in customer service or quality/sample handling
• Office/operations-based role with hands-on sample handling
• Interaction with internal systems and consumer communication tools
• Ideal Job Title Candidate May Have Held

Sample / Operations Focus (Top Priority)

• Sample Coordinator
• Sample Associate
• Sample Management Specialist
• Operations Associate (Sample Handling)
• Logistics Coordinator (Entry Level)
• Inventory Control Associate

Team Environment:

• High functioning, collaborative, influential, detail orientated

Education, Licenses, Cert Requirements:

• Associates degree or higher education.
• 3+ years professional experience working in business operations.
• Proficiency in computer data entry (a must)
• Excellent written detail explanation and oral communication skills.
• Excellent ability to work within a team environment.
• Ability to share information with stakeholders.
• Must be proactive, high energy, detailed-oriented when appropriate, results-oriented, and willing to initiate and nurture change.
• Manages Ambiguity; Communicates Effectively; Collaborates; Strategic Thinker; Tech Savvy; Detail Oriented
• MS Suite (required)

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.