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What is it like to work at Hylant?

Hylant is a professional services firm that values a collaborative and supportive work environment, prioritizing employee growth and well-being within a dynamic and inclusive culture.

The company's team structure is designed to foster open communication and teamwork, with a flat organizational hierarchy that encourages employee input and participation. Hylant's work environment is modern and technologically equipped, with a focus on employee comfort and productivity.

Working at Hylant may appeal to candidates seeking a stable and rewarding career in a professional services firm, with opportunities for professional development, mentorship, and advancement in a growing and innovative organization.

What makes Hylant an attractive place to work?

Hylant is a leading insurance brokerage firm with a strong reputation for delivering innovative solutions and exceptional client service. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment that fosters professional development and teamwork. By joining Hylant, individuals can contribute to the company's mission of making a positive impact in the lives of its clients and communities, while also pursuing opportunities for career advancement and personal growth.

How easy is it to get time off at Hylant?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at Hylant?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Hylant feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at Hylant?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Hylant recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at Hylant?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at Hylant?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think Hylant’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how Hylant is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
What are the most popular jobs at Hylant?
What are the most popular categories at Hylant?
Infographic showing various Insurance Risk Analyst job openings at Hylant in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Client Service Specialist - Medical Risk Insurance

Hylant

Toledo, OH

Full-time

Re-posted 19 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 304 rated insurance

Job description

The Opportunity:

The Client Service Specialist is responsible for providing a consistent level of service and support to identified clients and teams, handling or directing daily service needs while interacting in a consultative and collaborative way to deliver a "best in class" client experience resulting in client retention and growth while building long term relationships with our clients, colleagues, and vendor partners.

In This Opportunity You Will Execute On:

  • Respond to and appropriately document routine client inquiries; escalate complex inquiries to more senior staff.
  • Process daily service needs such as change requests, endorsements, proofs, audits and other policy related documents.
  • Manage activities and follow-ups to document and accomplish open items in expected timeframe.
  • Review and process policies and endorsements for accuracy of coverage, policy, content, and form completion; address or escalate any discrepancies for resolution.
  • Assist and support new and renewal processes including gathering information, document preparation, binding, marketing, and other needs as directed.
  • Assist with client documentation preparation such as creating branded templates and developing basic content for proposals, stewardship, presentations, etc.
  • Leverage Hylant technology, tools and resources ensuring all internal systems, client portals, and assigned account details are proactively managed and meet client needs.
  • Assist in the research of invoicing and billing questions or issues.
  • Drive completion of Surplus Lines process for non-admitted placements including documentation and invoicing to ensure the Surplus Lines team can manage necessary and accurate state filings.
  • Perform other duties and special projects as requested.

In This Role You Will Need:

  • Bachelor's degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.

  • Two (2) or more years of insurance client service experience.

  • Active Property & Casualty License

  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)

  • Basic analytical skills

  • Excellent attention to detail

  • Exception oral and written communication skills

  • Ability to work well in a team environment.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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