AV Technician
Chicago, IL · Hybrid
... Hub Conference Room Controls and AV equipment (Crestron, Extron, etc.) WebEx, MS Teams and Zoom ... Provide white-glove support for desktop-based video conferencing, including approved home-based ...

Chicago, IL · Hybrid
... Hub Conference Room Controls and AV equipment (Crestron, Extron, etc.) WebEx, MS Teams and Zoom ... Provide white-glove support for desktop-based video conferencing, including approved home-based ...
Chicago, IL · Hybrid
... Hub Conference Room Controls and AV equipment (Crestron, Extron, etc.) WebEx, MS Teams and Zoom ... Provide white-glove support for desktop-based video conferencing, including approved home-based ...
Atlanta, GA · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Atlanta, GA · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Charleston, WV · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Charleston, WV · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Boise, ID · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Boise, ID · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Carson City, NV · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Carson City, NV · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Saint Paul, MN · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Saint Paul, MN · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Montgomery, AL · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Montgomery, AL · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Columbia, SC · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Columbia, SC · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Tallahassee, FL · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Tallahassee, FL · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Concord, NH · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Concord, NH · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Jackson, MS · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Jackson, MS · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Raleigh, NC · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Raleigh, NC · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Indianapolis, IN · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Indianapolis, IN · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Little Rock, AR · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Little Rock, AR · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Oklahoma City, OK · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Oklahoma City, OK · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Columbus, OH · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Columbus, OH · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Jefferson City, MO · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Jefferson City, MO · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Madison, WI · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Madison, WI · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Richmond, VA · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Richmond, VA · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Baton Rouge, LA · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...
Quick apply
Baton Rouge, LA · On-site
$60K - $75K/yr
This role does not focus on desktop support, hardware repair, password resets, or general ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...

AV Technician
Chicago, IL (WFH 4 days/week, onsite 1 day in the loop) Rotating shift: 11pm-7am CT and 5pm-1am CT
This is a technical position within the Information Technology department responsible for the daily operation, coordination, execution, and support of audio and video conferences and other video-enabled meetings in both Conference Centers and other video-enabled facilities in our offices or client offices. These roles are to support a 24 by 5 video support team an on-call rotation including weekends. It will be on a two week rotation and it rotates between four individuals. These candidates need to be Chicago based. The team is looking for candidates who can be well-polished and be able to handle a highly user facing roles. They ideally are looking for candidates who can be flexible with their schedules. The two schedules will be 11 pm to 7 am CST and 5 pm to 1 am CST. This role is hybrid and will be able to be hybrid for 4 days a week.
A lot of opportunity for overtime to make extra $ - we pay 1.5x for OT
Stability
Significant room for upward mobility
Cisco UC Tools are the biggest thing we are looking for experience with
Cisco Control Hub
Conference Room Controls and AV equipment (Crestron, Extron, etc.)
WebEx, MS Teams and Zoom
Execute all conferencing operations including, but not limited to, connecting all multi-point conference calls, connecting all external videoconference calls, monitoring all videoconference calls utilizing the bridge, pre-testing all external calls, training end users on operation of in-room equipment.
Coordinate with vendors, service providers, and internal management groups (i.e. network, IT, desktop support) to report and resolve issues as quickly as possible.
Maintain and update conference schedules.
Perform on-site or phone support for hardware and software setups for systems, including providing assistance to our clients attempting to connect to video conferences.
Provide white-glove support for desktop-based video conferencing, including approved home-based systems for lawyers and senior staff.
Meet with executives and other professionals to gather requirements/use cases/details in preparation of meetings/webcasts/events; to ensure functionality and optimal audio/video/content sharing/recording, etc.
Perform regular checks of all equipment and supporting equipment; track and remediate all issues.
Document, follow-up and accurately record incident work history utilizing ServiceNow.
Provide end user training on applicable collaboration solutions
Maintain understanding of current and new technology
Fully understand the customer environment and provide recommendations for improvements to meet the client's desired outcome
Flexible to work overtime, as needed.
High School diploma or GED is required
2+ years of experience as an AV Technician or Engineer
Proficient with Cisco UC Tools
Experience with Conference Room Controls and AV equipment using technology such as Crestron, Extron, or something similar
WebEx, MS Teams and Zoom support
Cisco Control Hub experience
Experience in a Cisco/Tandberg environment (TMS & CMS)
Experience with EMS Conference room scheduling system
Working knowledge of UC, Cloud (video streaming), SIP/H.323/WebRTC videoconferencing protocols and standards
Basic understanding of Active Directory, LAN / WAN, DNS and DHCP
Understanding of IT technologies, networking, and troubleshooting methodologies (ITIL)
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1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.
It services
11 - 50 Employees
Chicago, IL, US
2014