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What is it like to work at Hope Network?

Hope Network is a values-driven organization that prioritizes compassion, collaboration, and a commitment to serving individuals with disabilities and mental health needs. The company operates a network of rehabilitation and mental health services, with a team structure that includes multidisciplinary professionals working together to provide comprehensive care. Working at Hope Network may appeal to individuals who are passionate about making a positive impact in their community and are seeking a career in a dynamic, supportive environment that values employee growth and development.

Do workers at Hope Network get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

Does Hope Network pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and March 2026.

At Hope Network, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
82% of people say they have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Hope Network affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Hope Network?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 13% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 15 people who took the Breakroom Quiz between November 2024 and August 2025.

Do workers at Hope Network worry about hours?

Most people don’t worry about getting enough hours.
78% of people report they don’t worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and August 2025.

Do Hope Network workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
35% report that they don’t have enough control over which shifts they work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and July 2025.

How easy is it for Hope Network workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Hope Network?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and January 2026.

Do Hope Network managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at Hope Network spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
28% of people report that their job takes up time that they don’t get paid for.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at Hope Network?

Some people find it hard to take sick days.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and March 2026.

Is working at Hope Network good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and January 2026.

Do people at Hope Network feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Hope Network get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

Is it stressful to work at Hope Network?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Hope Network enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Hope Network recommend working with their team?

Only some people recommend working with their team.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people get enough training when they start at Hope Network?

Most people got enough training when they started.
70% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people get support to advance at Hope Network?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people think Hope Network’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers feel well informed about how Hope Network is doing?

Only some people feel well informed about how the company is doing.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and March 2026.
What other companies are hiring for Residential Program Manager jobs?
What are the most popular jobs at Hope Network?
Infographic showing various Residential Program Manager job openings at Hope Network in the United States as of June 2026, with employment types broken down into 1% Internship, 67% Full Time, 31% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution.
Residential Supervisor - Senior

Residential Supervisor - Senior

Hope Network

Kalamazoo, MI • On-site

Full-time

Posted 11 days ago

Hope Network rating

6.5

Company rating: 6.5 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

392nd of 684 rated non-profit organizations

Job description

Residential Supervisor - Senior
Hope Network
The Residential Supervisor - Senior plays a key leadership role within Hope Network's residential services team. In this position, you will oversee the daily operations of multiple residential programs, lead and support direct care teams, and help ensure individuals served receive high-quality, person-centered care in a safe and welcoming environment.
This role is ideal for a compassionate and organized leader who enjoys mentoring staff, building strong teams, and creating positive outcomes for residents and families. You will serve as the designated Licensee Representative/Administrator for multiple licensed residential locations and help ensure programs remain compliant, well-staffed, and operating efficiently.
What You'll Do
Leadership & Team Management
  • Hire, train, coach, and supervise residential staff, including Supervisors, Assistant Supervisors, and Direct Care staff
  • Provide regular feedback, performance coaching, and staff development opportunities
  • Create and maintain staffing schedules to support resident needs and program census
  • Lead staff meetings and promote strong communication between clinical, residential, and leadership teams
  • Support positive employee morale and help resolve workplace concerns professionally and effectively
  • Participate in an on-call rotation for staffing support and emergency response

Resident Care & Program Oversight
  • Ensure residents receive quality care, supervision, and individualized rehabilitation support
  • Oversee medication administration processes, documentation accuracy, and medication reconciliation
  • Ensure completion of required resident documentation, including progress notes, treatment records, and annual AFC paperwork
  • Coordinate communication regarding medical appointments and resident care updates
  • Support resident admissions and collaborate with admissions, nursing, and case management teams to ensure smooth transitions into the home
  • Communicate with families and guardians regarding visits, updates, and resident concerns

Compliance & Operations
  • Serve as the Licensee/Administrator for multiple licensed residential programs
  • Ensure compliance with AFC, CARF, and Hope Network standards and regulations
  • Prepare for inspections, audits, and investigations and complete corrective action plans as needed
  • Maintain a clean, safe, and homelike environment across residential locations and company vehicles
  • Coordinate facility repairs, maintenance, and safety inspections
  • Manage staffing hours and program expenses to align with operational goals and census needs

Resident Engagement
  • Plan and support meaningful recreational and community-based activities for residents
  • Develop activity schedules that reflect resident interests and encourage participation
  • Collaborate with Recreation Therapy and incorporate feedback from Resident Council meetings
  • Encourage family involvement whenever possible

What We're Looking For
Required Qualifications
  • Bachelor's degree in Human Services or a related field plus at least 2 years of experience in a human services setting OR 5+ years of supervisory experience in a residential setting
  • Experience working in a licensed care environment required
  • Strong verbal and written communication skills
  • Comfortable using Microsoft Office and learning electronic medical records and other software systems
  • Valid driver's license with an acceptable driving record
  • Ability to work independently and maintain flexibility with scheduling needs

Preferred Experience
  • Experience in neuro rehabilitation or behavioral health environments
  • Knowledge of AFC and CARF regulations
  • Experience leading large teams across multiple residential locations

Certifications
  • CPR/First Aid certification (or ability to obtain)
  • Brain Injury Fundamentals certification within 18 months of hire

Why Join Hope Network?
  • Opportunity to lead meaningful, person-centered residential programs
  • Supportive leadership environment focused on growth and development
  • Ability to make a direct impact on residents, families, and staff
  • Collaborative team culture with mission-driven work
  • Stable organization with advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Hope Network employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hope Network

Sourced by ZipRecruiter

At Hope Network, the people we serve may share a setback, a condition, a diagnosis, or need. However, each is unique. Each is on a personal journey. We meet them on that journey. Then, we take on some of lifes toughest challenges together. We offer more than a list of services. We offer more than an expert approach. We offer the ability to overcome. We serve 240 plus communities, with 2,800 staff members, to more than 20,000 people annually throughout Michigan.

Industry

Individual, family and community social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Grand Rapids, MI, US

Year founded

1963

Social media

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