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What are the key skills and qualifications needed to thrive in an insurance professional role, and why are they important?

To thrive in an insurance role, you need strong analytical abilities, attention to detail, and a solid understanding of insurance products, often supported by a relevant degree or insurance-specific certifications such as CPCU or CLU. Familiarity with policy management software, customer relationship management (CRM) systems, and underwriting tools is commonly required. Excellent communication, problem-solving skills, and a customer-focused mindset help professionals build trust and effectively address client needs. These competencies are vital for ensuring accurate policy management, regulatory compliance, and delivering high-quality client service in a competitive industry.

What are some common challenges faced by professionals working in the insurance industry, and how can they be addressed?

Professionals in the insurance industry often encounter challenges such as staying updated with changing regulations, managing complex client needs, and handling a high volume of claims or policy inquiries. Navigating regulatory changes requires continuous professional development and attention to compliance updates. Effective communication and organizational skills are vital for managing client expectations and workloads efficiently. Building strong relationships with underwriters, claims adjusters, and clients can also help address these challenges and ensure successful outcomes.

What are insurance jobs?

Insurance jobs refer to a range of careers within the insurance industry, including roles such as insurance agents, underwriters, claims adjusters, actuaries, and customer service representatives. These professionals help individuals and businesses manage risk by providing advice, selling policies, evaluating applications, processing claims, or analyzing data. The industry offers opportunities in areas like life, health, property, and casualty insurance, with positions available at insurance companies, brokerages, and agencies. Insurance jobs often require good communication, analytical skills, and an understanding of financial products and regulations.

What is the difference between Insurance vs Insurance Agent?

AspectInsuranceInsurance Agent
CredentialsVaries by role; may include licenses for specific insurance typesRequires state licensing and certification
Work EnvironmentOffice, online, or client sitesOffice, client meetings, or remote
Employer & IndustryInsurance companies, brokers, agenciesInsurance agencies, brokerages, companies
Job FocusDeveloping, selling, managing insurance policiesSelling insurance policies, client consultation

Insurance is a broad industry encompassing various roles, including Insurance Agents. Insurance Agents specifically focus on selling and advising clients on insurance policies, often requiring licensing. While Insurance professionals may work in different capacities, Insurance Agents are directly involved in client interactions and policy sales, making their roles closely linked but distinct within the industry.

What is it like to work at Holman?

Holman is a company that values collaboration and innovation, fostering a dynamic work environment where employees can contribute to the growth and development of the organization.

As a leading provider of fleet management and mobility solutions, Holman operates with a strong focus on customer satisfaction, employing a diverse team of experts in various fields, including logistics, technology, and sales. The company's mission is to deliver exceptional service and support to its clients, driving business success through its comprehensive range of services.

Working at Holman may appeal to individuals who are passionate about the transportation and logistics industry, seeking a challenging and rewarding career with opportunities for professional growth and development in a fast-paced, customer-centric environment.

Do workers at Holman get paid breaks?

Sometimes. Only some people get paid breaks.
51% of people say they don’t get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Holman pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
34% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and May 2026.

At Holman, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Holman affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Holman?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers at Holman worry about hours?

Most people don’t worry about getting enough hours.
98% of people report they don’t worry about getting enough hours.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2025.

Do Holman workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it for Holman workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Holman?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Holman managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2025.

Do workers at Holman do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
78% of people report that they don’t do extra unpaid work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to take sick days at Holman?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Holman good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Holman feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Holman get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Holman?

Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Holman enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Holman recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Holman?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Holman?

Only some people are given support to advance their career here.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Holman’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Holman is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and May 2026.
What are the most popular jobs at Holman?
What are the most popular categories at Holman?
Infographic showing various Insurance job openings at Holman in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 95% Physical, 4% Hybrid, and 1% Remote job distribution.

Personal Lines Insurance Customer Service Representative

Holman, Inc.

Maple Shade, NJ • On-site

$39.80K - $54.70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Holman rating

7.9

Company rating: 7.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

60th of 139 rated vehicle equipment hire

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Principal Purpose of Position:
  • Handle incoming customer phone calls and either resolve issues or reroute to a team member. Follow-up with customers as needed to ensure requests have been met.
  • Process policy changes, answer billing questions, issue insurance documents and certificates and other service requests that might come via phone, e-mail or mail.
  • Assist the sales team by organizing, scanning and electronically filing required insurance policy documents and customer information.
  • Assist the customer support team by assisting with policy audits, uploading or downloading information and helping with retention efforts.
  • Field questions from prospects and customers regarding insurance coverage options, policy provisions, discounts and pricing and other information that might be requested.
  • Participate in efforts to maximize renewal retention. These efforts might include renewal audits, client surveys or questionnaires conducted by phone, thank you calls, birthday or anniversary mailings or other customer care initiatives as directed.
  • Work closely with management team to help achieve premium, retention and growth targets for all lines of selected business.
  • Act as a brand ambassador for the insurance group at all Holman functions and across the Holman organization.
  • Interact with Account Representatives and customer service personnel as needed to help the business consistently meet its growth and service objectives. This may involve assisting with new employees from time to time, helping to train others on the business operating system or sharing successful ideas and processes with the rest of the frontline.
  • Complete administrative tasks as directed by the leadership team including, but not limited to, taking incoming calls, making outbound customer calls, responding to e-mails, filing (electronic and paper), sorting and distributing mail, assisting with community and corporate events, responding to carrier communications and assisting the finance and accounting team with tasks that may be assigned.
  • and company or customer requests.
  • Dedicated to delivering exceptional customer care to all prospects and clients of the business.
  • Able to interact comfortably, both over the phone and in person, with prospects, clients, referral sources and business colleagues both in and outside of the Holman group of companies.
  • Some flexibility in work schedule. This position may require some evening and Saturday hours.
  • Adaptability. Holman Insurance Services is the newest division in a successful group of growing companies. Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.

Education and/or Training:
  • Four-year college degree or demonstrated equivalent experience as determined by department management.
  • Property & Casualty Insurance License

Relevant Work Experience:
  • Property and Casualty insurance experience is preferred, but not required

Planning/Organizing/Managerial Knowledge:
  • Candidates must have an insurance license or be able to sit for and pass state licensing exams for both Property and Casualty. License issuance will be required within 90 days of joining the Holman organization.
  • Flexibility in work schedule. This position will require some evening and Saturday hours. Qualified candidates will also be able to travel within the local NJ and PA markets for meetings, prospecting calls and network development.
  • Adaptability. Holman Insurance Services is the newest division in a successful group of growing companies. Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.
  • Individuals must be highly organized and exceptional at following-up on assigned tasks
  • Focused on learning and personal growth.
  • Become acquainted with, and a robust user of, the Agency Management System as chosen and installed by the business. This will include attending both live and recorded training sessions as well as independent study and 1-1 training in office.

Communicating & Influencing Skills:
  • Individuals must be goal driven, self-motivated and comfortable with individual accountability while also being collaborative and comfortable working in a team environment.
  • A demonstrated ability to develop genuine relationships with selected business partners and fellow team members within the insurance operation. Candidates must be outgoing and able to inspire and motivate potential referral sources.
  • Dedicated to delivering exceptional customer care to all prospects and clients of the business.
  • Able to interact comfortably, both over the phone and in person, with prospects, clients, referral sources and business colleagues both in and outside of the Holman group of companies.
  • Excellent writing and communication skills.

Targeted salary is $50-$55k annually
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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • 401(k) plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays, Bereavement, and Jury Duty
  • Paid Pregnancy/Parental leave
  • Paid Military Leave
  • Tuition Reimbursement

Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
  • Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
  • Misrepresent or embellish qualifications, skills, or experience
  • Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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