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Reports to: General Manager

FLSA Status: Full-Time, Exempt

HOAMCO CULTURE

At HOAMCO, our team members are passionate about their work, bringing enthusiasm and dedication to every task. They excel independently and understand the importance of teamwork. We are committed to building people and communities by fostering open, honest relationships through transparent communication. Our dedication to exceptional customer service ensures we positively impact everyone we interact with.

FUNCTION & ROLE

Under general supervision of the General Manager, the Assistant General Manager (AGM) serves as an executive operational leader supporting the General Manager in overseeing Trilogy at Monarch Dunes. This role focuses primarily on governance, operational administration, landscape contract oversight, and complex California compliance for the HOA community of 1,320+ homes. Resort operations serve as a secondary focus, requiring the AGM to maintain full operational knowledge to serve as the executive backup as needed. The General Manager maintains direct oversight of facilities maintenance and resort businesses.

While primary daily efforts are dedicated to HOA governance, financial management, and common area administration across the community's associations, the AGM maintains cross-functional familiarity to support and step in as backup across The Monarch Club complex—including Adelina’s, the Sandalwood Spa, and banquet and event facilities.

SUPERVISORY RESPONSIBILITIES

• Direct administrative oversight, guidance, and daily management for HOA operational administrative staff and landscape vendor services.
• Primary daily focus dedicated to supporting HOA governance, compliance, community administration, and financial health.
• Comprehensive operational knowledge across Food & Beverage (including Adelina's high-end comfort food concept), the Sandalwood Spa, and lifestyle/events in order to serve as the primary executive backup to the General Manager and provide supervisory support as needed.

REQUIREMENTS

• Leadership Experience: 4+ years of progressive leadership in large-scale HOA or Common Interest Development (CID) management. CCAM® (Certified Community Association Manager via CACM) or CMCA® / AMS® (via CAI) designation strongly preferred.
• Compliance Knowledge: In-depth working knowledge of the California Davis-Stirling Common Interest Development Act, California Civil Code governing HOAs, open meeting laws, and annual disclosure packages.
• Financial & Budgetary Expertise: Strong financial oversight skills, including demonstrated expertise in HOA budget development, variance analysis, general accounting principles, and full profit and loss (P&L) statement management across multi-entity operations.
• Landscape Management: Direct experience overseeing large-scale community landscape operations, vendor contract compliance, and field performance evaluations.
• Hospitality / Resort Oversight: 2+ years of direct operational oversight managing Food & Beverage operations, full-service spa facilities, and catered banquet/events in a private club, resort, or luxury active-adult community (or equivalent related experience).
• Large-Scale Operations: Proven experience managing multi-faceted operations and amenity structures in communities or resorts with 1,000+ units/members.
• Technical Skills: Personal computer proficiency, including high comfort with Microsoft Office Suite, board management software, and quick adaptation to specialized club and HOA management systems (e.g., Northstar).
• Education & Certifications: HOA-specific education and industry certifications (e.g., CCAM® via CACM, CMCA® / AMS® via CAI) required, or equivalent specialized community association management training.
• Servant Leadership & Culture: Demonstrated commitment to a servant leadership philosophy, fostering a supportive team environment and driving a culture focused on care, empathy, and exceptional service for both community members and staff.

RESPONSIBILITIES AND DUTIES

California HOA Governance & Community Administration

• Statutory & Regulatory Compliance: Enforce community CC&Rs, Bylaws, and Rules & Regulations in strict accordance with the California Davis-Stirling Common Interest Development Act. Ensure operational alignment with California Civil Code regulations.
• Financial & Budgetary Oversight: Assist the General Manager with annual budget preparation, line-item financial variance analysis, and monitoring of departmental P&L statements. Ensure fiscal responsibility, proper code allocation, and sound financial control across all association entities.
• Landscape & Common Area Oversight: Provide direct management and vendor oversight of community-wide landscape operations, ensuring contractor adherence to scope of work, holding performance reviews, and maintaining common area aesthetic and health standards across the property.
• Multi-Association Coordination: Assist in operational touchpoints and cross-association alignment between the Central Coast Management Association (CCMA), Woodlands Master Association (WMA), and Monarch Ridge Townhomes Association (MRTA).
• Board & Member Relations: Prepare board meeting packets, draft executive session minutes, oversee annual election processes under California standards, and manage member dispute resolution (IDR/ADR). Ensure meeting minutes and additional required documents are posted on the website in a timely manner.
• Architectural & Compliance Oversight: Manage the Architectural Review Committee (ARC) submission workflows and field inspections to uphold community aesthetics across all 1,320+ homesites.

Resort & Hospitality Operations

• Food & Beverage (F&B): Maintain comprehensive operational knowledge of on-site culinary operations, including Adelina’s to ensure seamless execution, inventory controls, ABC license compliance, labor cost optimization, and service standards when stepping in as the executive backup to the General Manager.
• Sandalwood Spa Oversight: Maintain functional operational familiarity with the 31,000 sq. ft. Monarch Club’s Sandalwood Spa—including wellness facility standards, practitioner scheduling, treatment menus, vendor relationships, and health/safety compliance to provide backup supervisory support as needed.
• Banquets & Private Events: Maintain secondary operational oversight for large-scale community social events, private member functions, weddings, and banquets across The Monarch Club's event spaces, serving as backup to ensure smooth cross-departmental coordination between culinary and event execution teams.
• Reporting & General Operations: Complete daily, weekly, and monthly financial and operational reports as required by management, execute other related tasks as assigned by management, and attend/lead departmental and board meetings as directed.

HOAMCO EMPLOYEES EXCEL AT

• Consistently projecting a positive, professional, and enthusiastic image of the company.
• Prioritizing tasks effectively in a fast-paced environment, handling interruptions seamlessly.
• Being strong team players, ready to assist and lift up others as needed.
• Demonstrating highly effective interpersonal skills and collaborating well with colleagues.
• Providing exceptional customer service and upholding integrity and credibility.

PHYSICAL DEMAND / WORK ENVIRONMENT

• Must occasionally lift and/or move up to approximately 50 pounds during event setups and operational assistance.
• Ability to work flexible hours, requiring weekends, evenings, and holidays as needed for board meetings and major community events.
• Required to adhere to a specific dress code featuring a sharp, professional resort‑casual style.
• Noise level ranges from usually quiet to loud during major social productions and busy dining/club periods.

BENEFITS & PERKS

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!

About HOAMCO:

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across seven states-and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.