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Responsibilities
Job Summary: As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.
Key Responsibilities & Essential Functions:
Pharmacy Operations:

• Role models / provides superior customer service and service standards
• Promotes / embodies "Greet, Ask & Thank" and H-E-B telephone strategies
• Manages exception station; solves third-party issues
• Receives / processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required
• Maintains H-E-B Rx screener status; participates in screening events
• Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)
• Orders / manages inventory; processes invoices daily, on a timely basis
• Reviews Warehouse and DSD orders
• Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution
• Applies computer troubleshooting and prescription application overview
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)
• Performs other assigned duties

Compliance:

• Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point check
• Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient
• Ensures compliance with Central Fill check-in procedures
• Participates in / ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelves
• Participates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Age Requirement:

• 18+

Work Experience:

• 3+ years of pharmacy experience (preferred)
• 1+ years of experience as an active retail Certified Pharmacy Technician
• Experience working in a fast-paced environment

Knowledge/Skills/Abilities:

• Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system
• Knowledge / understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs)
• Advanced communication skills; advanced telephone etiquette
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems / applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager)
• Mathematical skills, including calculating measurements
• Ability to manage multiple priorities and shift focus between tasks
• Ability to maintain composure in high-stress situations
• Ability to work with little direct supervision; self-starter
• Welcomes working in a team-oriented environment and is open to cross-training

Education:

• HS Diploma or GED or equivalent

Licenses/Certifications:

• Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date
• Certification as an H-E-B Pharmacy Technician
• RxEVO certification
• Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.)

Physical Demands & Working Conditions:

• Function in a fast-paced, retail, office environment
• Work rotating shifts to meet business needs (includes nights and weekends)
• Stand for extended periods (up to 12 hours)
• Regularly lift 30 lbs or more
• Use arms / hands in repetitive motion that require hand / finger dexterity
• Meet specific vision requirements for this job, including close vision and color vision

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 9/1/2012