IT Support Analyst II
Chandler, AZ · On-site
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...
44 Hctec It Support Analyst Jobs Hiring Near You
IT Support Analyst II
Chandler, AZ · On-site
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
HCTec is a managed services company seeking a Service Desk Analyst II to provide remote support ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
HCTec is a managed services company seeking a Service Desk Analyst II to provide remote support ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Epic Application Analysts are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic ...
Epic Application Analysts are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic ...
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Quick apply
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Quick apply
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst II
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst II
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Quick apply
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an ...
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an ...
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Quick apply
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an ...
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an ...
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Quick apply
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an ...
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an ...
Service Desk Analyst II
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Quick apply
Service Desk Analyst II
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
... information and determine the issue by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the Internet Research required ...
Service Desk Analyst II
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
Service Desk Analyst II
Winston Salem, NC · On-site
$19 - $25.75/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... Document all case information and updates as information becomes available via Healthy IT ticketing ...
HCTec Jobs Information
Do workers at HCTec get paid breaks?
Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
Does HCTec pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
55% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
55% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
At HCTec, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and January 2026.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and January 2026.
Is the health insurance from HCTec affordable enough for their workers?
Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and October 2025.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and October 2025.
Do people get paid time off at HCTec?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and January 2026.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and January 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
- 40% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
Do workers at HCTec worry about hours?
Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and October 2025.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and October 2025.
Do HCTec workers get to choose the shifts they work?
Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.
67% report that they have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.
How easy is it for HCTec workers to change shifts?
Some people find it hard to change shifts.
63% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and October 2025.
63% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and October 2025.
How easy is it to get time off at HCTec?
Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.
50% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.
Do HCTec managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.
Do jobs at HCTec spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
44% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.
44% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.
How easy is it to take sick days at HCTec?
Some people find it hard to take sick days.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.
Is working at HCTec good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and October 2025.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and October 2025.
Do people at HCTec feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.
78% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.
Do people at HCTec get to take their breaks without interruption?
Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.
90% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.
Is it stressful to work at HCTec?
Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.
80% of people say they often feel stressed at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.
Do people at HCTec enjoy their jobs?
Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
73% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at HCTec recommend working with their team?
Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get enough training when they start at HCTec?
Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get support to advance at HCTec?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.
Do people think HCTec’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.
Do workers feel well informed about how HCTec is doing?
Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.
What other companies are hiring for It Support Analyst jobs?
What are the most popular jobs at Hctec?
What are the most popular categories at Hctec?
HCTec rating
7.2
Based on 11 frontline employees who took The Breakroom Quiz
137th of 226 rated it services
Job description
Job Summary:
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Key Responsibilities:
• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.
Qualifications:
• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Key Responsibilities:
• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.
Qualifications:
• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
About HCTec
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
201 - 500 Employees
Headquarters location
Brentwood, TN, US
Year founded
2010