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POSITION SUMMARY:

The HR & Office Support Specialist plays a dynamic, high-impact role supporting the full scope of HR operations while also managing day-to-day office administration. This position ensures smooth HR processes, positive employee experiences, and operational efficiency while reporting directly to the HR Vice President. This is a hybrid position, office located in Brentwood, TN.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

HR Operations

Lead the onboarding process and complex provisioning process for new hires including preparing offer letters, coordinating background checks, setting up system access, coordinating orientation sessions, and ensuring a positive first-day experience.

Support HR reporting and analytics, assist with employee relations initiatives, and compliance tasks.

Maintain accurate employee records in the HRIS system with new hire and changes in status.

Ensure adherence to labor laws, company policies, and best practices in all HR and administrative activities.

Prepare regular and ad-hoc reports on HR metrics, travel spend, office expenses, and other operational data.

Assist with audits and compliance documentation as needed.

Handle additional HR projects and tasks assigned.

Manage travel and expense platform, as well as supporting meeting and event logistics, including room bookings, catering, and setup for internal meetings or company events.

Office Operations

Manages front desk as the first point of contact for internal and external parties, thus, ensures a positive and professional visitor, caller, and employee experience

Manage office events, meetings, calendars, and other projects as requested

Oversee general office operations, including supplies inventory, vendor relationships, mail distribution, and office maintenance coordination (multiple locations), general office tasks, team support.

Handle miscellaneous administrative duties and special projects to support both HR and broader organizational needs.

Education and Experience

Minimum of 2-3 years combination of HR and office administration experience

Strong understanding of HR principles, SHRM credentialed preferred

Bachelor's degree in HR, business, or related field preferred

Strong experience and efficiency in Microsoft Office, especially Excel and PowerPoint

Required Skills & Attributes

Ability to handle a wide variety of tasks using strong organizational and multitasking skills, while maintaining great attention to detail

Proactive problem-solver with the ability to manage competing priorities in a dynamic environment

High level of discretion and professionalism when handling confidential employee information

Strong written and verbal communication skills

Customer-service focus and a collaborative team player

Technical proficiencies (HRIS, travel/expense platforms)

Other duties as assigned