Guidehouse

62 Guidehouse Customer Service Jobs Hiring Near You

Customer Service General Travel Required: None Clearance Required: None What You Will Do: Directly ... Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and ...

Customer Service General Travel Required: None Clearance Required: None What You Will Do: Directly ... Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and ...

Patient Account Representative

San Antonio, TX · On-site

$16.25 - $21.50/hr

... are or Customer Service setting. * Ability to initiate and follow through on projects and work independently with minimal supervision. * Bilingual Spanish What We Offer: Guidehouse offers a ...

Patient Account Representative

Mitchell, SD · On-site

$18.25 - $24/hr

... or Customer Service setting. * Ability to initiate and follow through on projects and work independently with minimal supervision. What We Offer: Guidehouse offers a comprehensive, total rewards ...

Patient Account Representative

Mitchell, SD · Hybrid

$18.25 - $24/hr

... or Customer Service setting. * Ability to initiate and follow through on projects and work independently with minimal supervision. What We Offer: Guidehouse offers a comprehensive, total rewards ...

Patient Account Representative

San Antonio, TX · On-site

$16.25 - $21.50/hr

... are or Customer Service setting. * Ability to initiate and follow through on projects and work independently with minimal supervision. * Bilingual Spanish What We Offer: Guidehouse offers a ...

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Guidehouse Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Guidehouse?

Guidehouse is a collaborative and inclusive organization that values diversity, equity, and inclusion, fostering a culture of respect and open communication among its employees.

As a global consulting firm, Guidehouse offers a dynamic work environment with a flat organizational structure, allowing employees to work closely with senior leaders and contribute to high-profile projects across various industries, including healthcare, technology, and energy.

Working at Guidehouse may appeal to candidates who are passionate about making a positive impact and are looking for opportunities to develop their skills and expertise in a fast-paced, client-centric environment with a strong focus on innovation and community engagement.

Do workers at Guidehouse get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.

Does Guidehouse pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and January 2026.

At Guidehouse, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between July 2025 and January 2026.

Is the health insurance from Guidehouse affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at Guidehouse?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between July 2025 and January 2026.

Do workers at Guidehouse worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to get time off at Guidehouse?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and January 2026.

Do Guidehouse managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers at Guidehouse do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
75% of people report that they don’t do extra unpaid work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Guidehouse?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and January 2026.

Is working at Guidehouse good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Guidehouse feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Guidehouse get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.

Is it stressful to work at Guidehouse?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Guidehouse enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Guidehouse recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get enough training when they start at Guidehouse?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get support to advance at Guidehouse?

Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people think Guidehouse’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers feel well informed about how Guidehouse is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.
What are the most popular job types at Guidehouse?
    Infographic showing various Customer Service job openings at Guidehouse in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 80% Physical, 12% Hybrid, and 8% Remote job distribution.

    Senior Microsoft Dynamics Developer

    Guidehouse

    Beavercreek, OH • Hybrid

    $130K - $216K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement

    Posted 29 days ago


    Guidehouse rating

    7.5

    Company rating: 7.5 out of 10

    Based on 26 frontline employees who took The Breakroom Quiz

    38th of 57 rated business consultants


    Job description

    Job Family:

    SAAS/PAAS/Cloud Consulting


    Travel Required:

    Up to 25%


    Clearance Required:

    Ability to Obtain Public Trust

    What You Will Do:

    We are looking for a hands-on senior software engineer with deep knowledge of Microsoft Power Apps, including Microsoft Dynamics 365 developer. An expert on Power Apps to design, configure and develop custom solutions in Microsoft Power platform. The candidate will take an active role in supporting and building on the MPP application. The candidate will have excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or the board of directors. The candidate should have excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed.

    What You Will Need:

    • Minimum of SEVEN (7) years of professional experience

    • US Citizenship is contractually required for this role

    • Minimum Degree: Bachelor's Degree

    • Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps / Power Automate technical solutions

    • Experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments

    • Hands on experience with one or more of the following D365 / Dynamics CRM modules: Customer Engagement, Project Service Automation, Field Service, Sales, Marketing

    • Experience developing & deploying business applications using Microsoft's Dynamics Power Platform Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, Power BI, & Power Automate (formally known as Flow)

    • Intermediate to advanced knowledge of relational database concepts

    • Must have experience with full life-cycle implementation of Dynamics 365

    • Must demonstrate knowledge and experience in ERP implementation principles, practices and methodologies

    • Must have experience and strong working knowledge across all MS Dynamics D365 Customer Engagement modules

    • Provide Batch Job monitoring and issue resolution

    • Provide Integration monitoring and resolution

    • KingswaySoft (SSIS/SQL) experience necessary

    • Experience across the full MS BI Stack - SSIS, SSAS, SSRS

    • Experience on Microsoft Portals

    • Experience with Agile methodology

    What Would Be Nice To Have:

    • Experience in "Big 4" or equivalent established consulting firm and/or Microsoft Gold partner highly desired

    • BA/BS degree in Business, Computer Science or Engineering

    • Experience with public sector clients preferred

    • Experience with Agile or Hybrid-Agile methodology

    The annual salary range for this position is $130,000.00-$216,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.


    What We Offer:

    Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

    Benefits include:

    • Medical, Rx, Dental & Vision Insurance

    • Personal and Family Sick Time & Company Paid Holidays

    • Position may be eligible for a discretionary variable incentive bonus

    • Parental Leave and Adoption Assistance

    • 401(k) Retirement Plan

    • Basic Life & Supplemental Life

    • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

    • Short-Term & Long-Term Disability

    • Student Loan PayDown

    • Tuition Reimbursement, Personal Development & Learning Opportunities

    • Skills Development & Certifications

    • Employee Referral Program

    • Corporate Sponsored Events & Community Outreach

    • Emergency Back-Up Childcare Program

    • Mobility Stipend

    About Guidehouse

    Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

    Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

    If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

    All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

    If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

    Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.


    What Guidehouse employees say

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