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Guidehouse

61 Guidehouse Customer Service Jobs Hiring Near You

Guidehouse

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Customer Service duties may include, but not limited to the following responsibilities: * Must ... Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and ...

Guidehouse

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Customer Service duties may include, but not limited to the following responsibilities: * Must ... Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and ...

Guidehouse

Customer Support Specialist

Arlington, VA · On-site

$20.75 - $28/hr

Strong customer service orientation with a focus on responsiveness and resolution * Ability to ... Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and ...

Guidehouse

Customer Support Specialist

Arlington, VA

$20.75 - $28/hr

Strong customer service orientation with a focus on responsiveness and resolution * Ability to ... Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and ...

Guidehouse

Customer Support Specialist

Arlington, VA · On-site

$20.75 - $28/hr

Capture customer feedback to support service quality monitoring and reporting * Support operational ... Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and ...

Guidehouse

Customer Support Specialist

Arlington, VA

$20.75 - $28/hr

Capture customer feedback to support service quality monitoring and reporting * Support operational ... Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and ...

Guidehouse

Customer Support Specialist Lead

Arlington, VA · On-site

$20.75 - $28/hr

Guidehouse has an exciting opportunity in our Defense and Security Segment to support customer ... Ability to analyze service performance data and translate insights into process and service ...

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Guidehouse Jobs Information

What is it like to work at Guidehouse?

Guidehouse is a collaborative and inclusive organization that values diversity, equity, and inclusion, fostering a culture of respect and open communication among its employees.

As a global consulting firm, Guidehouse offers a dynamic work environment with a flat organizational structure, allowing employees to work closely with senior leaders and contribute to high-profile projects across various industries, including healthcare, technology, and energy.

Working at Guidehouse may appeal to candidates who are passionate about making a positive impact and are looking for opportunities to develop their skills and expertise in a fast-paced, client-centric environment with a strong focus on innovation and community engagement.

What makes Guidehouse an attractive place to work?

Guidehouse is a leading global consulting firm that provides expertise in management consulting, technology, and data analytics to the public and commercial sectors. The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and professional growth, with opportunities to work on complex projects and develop skills in emerging technologies. As a Guidehouse employee, you can contribute to making a meaningful impact in the lives of individuals and communities, while also advancing your career through training, mentorship, and career development opportunities.

Do workers at Guidehouse get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.

Does Guidehouse pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and January 2026.

At Guidehouse, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between July 2025 and January 2026.

Is the health insurance from Guidehouse affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at Guidehouse?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between July 2025 and January 2026.

Do workers at Guidehouse worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Guidehouse workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it for Guidehouse workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at Guidehouse?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and January 2026.

Do Guidehouse managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and December 2025.

Do jobs at Guidehouse spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Guidehouse?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and January 2026.

Is working at Guidehouse good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Guidehouse feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Guidehouse get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.

Is it stressful to work at Guidehouse?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Guidehouse enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Guidehouse recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get enough training when they start at Guidehouse?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get support to advance at Guidehouse?

Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people think Guidehouse’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers feel well informed about how Guidehouse is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.
What are the most popular job types at Guidehouse?
    What are the most popular jobs at Guidehouse?
    What are the most popular categories at Guidehouse?
    Infographic showing various Customer Service job openings at Guidehouse in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 83% Physical, 8% Hybrid, and 9% Remote job distribution.
    Customer Service Representative

    Customer Service Representative

    Guidehouse

    Birmingham, AL • On-site

    $15 - $20.50/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement

    Posted 17 days ago

    Guidehouse rating

    7.5

    Company rating: 7.5 out of 10

    Based on 26 frontline employees who took The Breakroom Quiz

    37th of 58 rated business consultants

    Job description

    Job Family:
    Patient Account Representative
    Travel Required:
    None
    Clearance Required:
    None
    What You Will Do:
    Customer Service duties may include, but not limited to the following responsibilities:
    • Must reside within 50 miles of Birmingham, AL
    • Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
    • Answer the calls timely without drops/abandons.
    • Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
    • Facilitate resolution by referring the matter to the issue/content expert.
    • Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
    • Resubmit Corrected Claims and supporting documentation as need for the patient experience.
    • Communicate with other organizational departments to ensure proper handling of patient accounts.
    • Communicates issues to management timely and performs other duties as assigned by direct supervisors.
    • Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
    • Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.

    What You Will Need:
    • High school diploma or equivalent
    • 0-2 years of prior relevant experience

    What Would Be Nice to Have:
    • 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
    • Dialer experience
    • Bilingual (English/Spanish)

    #IndeedSponsored
    LI-DNI
    What We Offer:
    Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
    Benefits include:
    • Medical, Rx, Dental & Vision Insurance
    • Personal and Family Sick Time & Company Paid Holidays
    • Position may be eligible for a discretionary variable incentive bonus
    • Parental Leave
    • 401(k) Retirement Plan
    • Basic Life & Supplemental Life
    • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
    • Short-Term & Long-Term Disability
    • Tuition Reimbursement, Personal Development & Learning Opportunities
    • Skills Development & Certifications
    • Employee Referral Program
    • Corporate Sponsored Events & Community Outreach
    • Emergency Back-Up Childcare Program

    About Guidehouse
    Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
    Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
    If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
    All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
    If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
    Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

    What Guidehouse employees say

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