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Groundworks

74 Groundworks Customer Service Jobs Hiring Near You

Groundworks, LLC

NY · On-site

$85 - $125/hr

Commitment to uphold Groundworks' standards of professionalism and customer service.**Working Conditions*** Full-time* Onsite* Ability to sit for extended periods, use fine motor skills for tasks ...

Groundworks, LLC

Field Superintendent

Liberty Lake, WA · On-site

$70 - $100/hr

Commitment to uphold Groundworks' standards of professionalism and customer service.**Working Conditions*** Full-time* Onsite* Ability to sit for extended periods, use fine motor skills for tasks ...

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Groundworks Jobs Information

What is it like to work at Groundworks?

Groundworks is a company that prioritizes a collaborative and supportive work environment, emphasizing teamwork and open communication among its employees.

The company's structure is organized into various teams, each focusing on different aspects of its business, such as construction, engineering, and customer service, allowing for a diverse range of roles and opportunities for growth. Groundworks operates in a fast-paced industry, requiring adaptability and flexibility from its employees, who work on a variety of projects and sites.

Working at Groundworks may appeal to individuals who are passionate about the construction and infrastructure industries, as the company offers opportunities to contribute to large-scale projects and make a tangible impact on communities, while also providing a range of training and development programs to support career advancement.

What makes Groundworks an attractive place to work?

Groundworks is a leading provider of foundation repair and waterproofing services, known for its commitment to quality and customer satisfaction. The company offers a dynamic work environment that values innovation, collaboration, and employee development, with opportunities for growth and advancement in a stable and growing industry. By joining Groundworks, individuals can contribute to the company's mission of providing exceptional service and solutions to customers, while also advancing their own careers and skills.

Do workers at Groundworks get paid breaks?

Sometimes. Only some people get paid breaks.
62% of people say they don’t get paid breaks.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Groundworks pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
68% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

At Groundworks, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Groundworks affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Groundworks?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 30% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers at Groundworks worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Groundworks workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for Groundworks workers to change shifts?

Most people find it hard to change shifts.
70% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

How easy is it to get time off at Groundworks?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Groundworks managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
38% of people say their manager changes their shift schedule at the last minute.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Do jobs at Groundworks spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
36% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at Groundworks?

Most people find it easy to take sick days.
71% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Groundworks good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Groundworks feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Groundworks get to take their breaks without interruption?

Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Groundworks?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Groundworks enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Groundworks recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Groundworks?

Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Groundworks?

Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Groundworks’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Groundworks is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and July 2026.

What are the most popular job types at Groundworks?

    What are the most popular jobs at Groundworks?

    What are the most popular categories at Groundworks?

    Infographic showing various Customer Service job openings at Groundworks in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Temporary. Highlights an 89% Physical, and 11% Remote job distribution.

    Sales Development Representative

    A Groundworks Company

    Montgomeryville, PA • On-site

    Full-time

    Posted 4 days ago

    Groundworks rating

    6.3

    Company rating: 6.3 out of 10

    Based on 34 frontline employees who took The Breakroom Quiz

    72nd of 80 rated construction

    Job description

    Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home.
    But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
    Join us and lay the foundation for your success. Apply today!
    Job Purpose
    The Field Marketing Specialist is responsible for generating qualified sales opportunities through direct-to-door neighborhood engagement and local field marketing activities. This role serves as the first point of contact with prospective customers by educating homeowners about Groundworks' services, identifying customer needs, and scheduling appointments for the sales team. Success is measured by the quality and volume of quoted opportunities generated while representing the company professionally and delivering an exceptional customer experience.
    Duties and Responsibilities
    • Conduct neighborhood canvassing and direct-to-door marketing activities within assigned territories.
    • Engage homeowners in professional, customer-focused conversations regarding Groundworks' services.
    • Generate qualified leads and schedule appointments for sales representatives.
    • Accurately document customer interactions and appointments using company systems and mobile applications.
    • Meet or exceed established goals for quoted opportunities and other performance metrics.
    • Maintain thorough knowledge of Groundworks' products, services, and value proposition.
    • Participate in team meetings, coaching sessions, and ongoing training.
    • Represent the Groundworks brand in a professional manner at all times.
    • Comply with company policies, safety procedures, and applicable labor laws.
    • Travel throughout the assigned branch territory as needed.
    • Perform other related duties as assigned.
    • It is an essential function of this role that each person regularly and reliably report to work each working day.

    Qualifications
    Education
    • High school diploma or GED required.
    • Associate's degree or equivalent experience preferred.

    Experience
    • Previous customer service, retail, hospitality, field marketing, canvassing, or sales experience preferred.
    • Experience working independently while meeting performance goals is a plus.

    Knowledge, Skills & Abilities
    • Strong interpersonal and communication skills.
    • Comfortable initiating conversations with homeowners.
    • Self-motivated with the ability to work independently.
    • Strong organizational and time management skills.
    • Basic proficiency with smartphones, tablets, and company software applications.
    • Ability to learn company products, services, and sales processes.
    • Reliable transportation and a valid driver's license may be required depending on territory.

    Working Conditions
    This position is performed primarily in outdoor residential neighborhoods and requires regular travel throughout the assigned branch service area. Employees spend the majority of their workday walking between homes and interacting with homeowners in varying weather conditions, including heat, cold, rain, humidity, and other seasonal elements. Work schedules may include evenings and weekends based on business needs, community events, and homeowner availability. The role requires the ability to work independently in the field while maintaining regular communication with management and adhering to company safety policies and procedures.
    Physical Requirements
    The Field Marketing Specialist must be able to stand and walk for extended periods throughout the workday, frequently covering several miles while canvassing assigned neighborhoods. The position requires the ability to navigate stairs, sidewalks, driveways, and uneven terrain safely. Employees must be able to lift, carry, and transport marketing materials weighing up to 25 pounds and frequently perform activities such as reaching, bending, kneeling, and using hands and fingers to operate mobile devices and distribute promotional materials. The role also requires clear verbal communication with homeowners and the ability to safely perform essential job duties in an outdoor environment under a variety of weather conditions.
    What We Provide
    • Competitive Pay
    • Employee Company Ownership Opportunities
    • Industry Leading Training Programs
    • Leadership Development and Career Growth Tracks
    • Comprehensive and Affordable Benefits Package
    • Top Workplace with Award Winning Culture

    What Groundworks employees say

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    Benefits

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    Workplace

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