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GovCIO

GovCIO

60 jobs near Columbus, OH

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They install, troubleshoot and maintain an extensive variety of products and equipment. They ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They install, troubleshoot and maintain an extensive variety of products and equipment. They ...

Govcio LLC

Sr. Systems Engineer- Hybrid Remote

Tampa, FL · On-site

$95K - $130K/yr

GovCIO is currently hiring a highly experienced PKI Systems Engineer specializing in Credential ... Translates high-level product development strategies into network and system requirement ...

Govcio LLC

IT Service Technician

Tucson, AZ · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They install, troubleshoot and maintain an extensive variety of products and equipment. They ...

Govcio LLC

Sr. Systems Engineer- Hybrid Remote

Tampa, FL · On-site

$95K - $130K/yr

GovCIO is currently hiring a highly experienced PKI Systems Engineer specializing in Credential ... Translates high-level product development strategies into network and system requirement ...

Govcio LLC

Site Reliability Engineer

Arlington, VA · On-site

$230K - $250K/yr

GovCIO is hiring a Site Reliability Engineer with an active Secret clearance to ensure reliability ... Design and maintain highly available production systems. * Define and manage SLIs, SLOs, and error ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They install, troubleshoot and maintain an extensive variety of products and equipment. They ...

Govcio LLC

Senior ServiceNow Developer (Remote)

$130K - $145K/yr

GovCIO is currently hiring for a Senior ServiceNow developer to support on-going application ... This role will also support dashboard development and reporting based on data from ServiceNow ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They install, troubleshoot and maintain an extensive variety of products and equipment. They ...

Govcio LLC

IT Service Technician

Seattle, WA

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They install, troubleshoot and maintain an extensive variety of products and equipment. They ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They install, troubleshoot and maintain an extensive variety of products and equipment. They ...

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Showing results 21-40

IT Service Technician

Govcio LLC

Lees Summit, MO • On-site

$50K/yr

Full-time

Re-posted 14 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lee's Summit, MO and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
    • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
    • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
    • Recommend systems modifications to reduce user problems.
    • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
    • Install operating system patches, upgrades etc. via SCCM Software Center
    • Provide remote support services for telework/home users.
      • Help ensure user applications work over VPN and/or Citrix.
    • Manage user relocation requests.
    • Ensure devices are properly encrypted.
    • Local On-Site Cabling.
    • Provide on-site support for enterprise groups such as the network and security operation centers.
      • Restart network equipment, including switches and routers as directed by enterprise networking.
      • Replace defective network equipment.
    • Wireless Services
      • Assist users with mobile communication devices.
      • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
    • Asset Inventory Support
      • Assist with physical inventory as needed.
      • Assist with receiving and receipting property.
    • Disposal Preparation Support
      • Process computer equipment for disposal.
      • Ensure disposal policies are properly employed.
      • Ensure all devices are fully wiped of information before leaving the facility.
    • Video Conferencing and Audio/Video O&M
      • Troubleshoot system problems.
      • Work with support staff for remote troubleshooting and repairs.
      • Assist in setting up presentation devices and video conferencing units.
    • Support pre/post application releases.
    • Gather analyze, and report end-user support trends.
    • Assist tier 1 Service Desk with answering user calls.
    • Other duties as assigned.

Qualifications
Required Skills and Experience
  • High School with 0-3 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
#AR
#NSS
Posted Salary Range
USD $50,000.00 - USD $50,000.00 /Yr.

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