Getinge
Getinge

61 Getinge Product Development Jobs Hiring Near You

Manager, Customer Service

Fraser, MI · On-site

$90 - $114/hr

Conduct employee reviews, development conversations, and ensure superb training and compliance ... Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

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Getinge Jobs Information

What is it like to work at Getinge?

Getinge is a global medical technology company that prioritizes innovation, quality, and patient safety, fostering a culture of collaboration and continuous improvement.

The company's structure is organized into several business units, each focusing on a specific area such as infection control, operating room solutions, and life support systems, allowing employees to specialize in their chosen field and contribute to meaningful projects. Getinge's global presence and diverse product portfolio also provide opportunities for employees to work on international projects and develop their skills in a dynamic work environment.

Working at Getinge may appeal to candidates who are passionate about making a positive impact on healthcare and are driven by a desire to innovate and improve patient outcomes, as the company offers a range of career opportunities in a rapidly evolving industry.

What makes Getinge an attractive place to work?

Getinge is a leading global provider of innovative medical solutions and equipment, with a strong reputation for delivering high-quality products and services to the healthcare industry. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities for employees to contribute to the development of life-changing medical solutions. By joining Getinge, professionals can expect to be part of a global organization that values expertise, creativity, and teamwork, offering a platform for growth, professional development, and making a meaningful impact in the healthcare sector.

Do workers at Getinge get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and March 2026.

Does Getinge pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and March 2026.

At Getinge, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from Getinge affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Getinge?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and March 2026.

Do workers at Getinge worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.

How easy is it to get time off at Getinge?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and March 2026.

Do Getinge managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and August 2025.

Do jobs at Getinge spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.

How easy is it to take sick days at Getinge?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and March 2026.

Is working at Getinge good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people at Getinge feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Getinge get to take their breaks without interruption?

Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and December 2025.

Is it stressful to work at Getinge?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Getinge enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Getinge recommend working with their team?

Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get enough training when they start at Getinge?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get support to advance at Getinge?

Most people are given support to advance their career here.
In the last year, 90% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people think Getinge’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers feel well informed about how Getinge is doing?

Most people feel well informed about how the company is doing.
91% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and March 2026.
Infographic showing various Product Development job openings at Getinge in the United States as of August 2026, with employment types broken down into 93% Full Time, 1% Part Time, 4% Contract, and 2% Nights. Highlights an 73% Physical, 5% Hybrid, and 22% Remote job distribution.

Manager, Customer Service

Getinge

Fraser, MI • On-site

$90 - $114/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Getinge rating

9.3

Company rating: 9.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

13th of 499 rated machine equipment manufacturers


Job description

Select how often (in days) to receive an alert:

Manager, Customer Service

Date: Aug 11, 2026

Location: Fraser, MI, US

Remote Work:

Salary Range: $90,000-$114,100/annually + 8% STIP

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

Manage the Customer Service personnel and department.

Job Responsibilities and Essential Duties
  • Manage all CS activity against CS 4 hour Service Level Agreement
  • Drive consistent improvements to customer experience
  • Conduct employee reviews, development conversations, and ensure superb training and compliance across all SOPs and Work Instructions.
  • Provide support to Customer Service employees in all facets of their jobs.
  • Able to perform all customer service rep & order entry duties.
  • Point of escalation for customer inquiries, complaints, and feedback
  • Point of contact for Quality Depart. closing customer complaints [QC's].
  • Support Sr. Manager, Customer Service & Sales Operations through KPI management and reporting
  • Provide support to Purchasing Dept, Accounts Receivable Dept and Shipping & Receiving Dept.
  • Complete understanding of all essential KPIs and reporting: e.g. Held Order Report, Credit Hold, Manual Hold, Blanket PO and warehouse order status
  • Monitor GHX interface for EDI order processing
  • Using SAP, monitor order statuses and order issues to collaborate with Warehouse on fulfilment
Required Knowledge, Skills and Abilities
  • In depth understanding of SAP - Sales and Distribution functions (Customer Service)
  • Knowledge of Customer Service best practices – soft skills and operational excellence
  • Highly proficient in all Microsoft suite, including Word, Excel, Power Point, Teams, CoPilot
  • Ability to coach and develop staff while maintaining high levels of engagement
  • Proactively mitigate challenges through cross functional engagement and intra-team engagement
  • Ability to multi-task effectively
  • Excellent oral and written communication skills
  • Management/Supervisory experience.
  • 4 year Undergraduate Degree.
  • 5 years Customer Service Leadership
Quality Requirements

Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

  • Ensure compliance to all FDA and Worldwide Quality & Compliance regulations (As applicable to the job function).
  • Must have the education and experience to understand and comply with U.S. and Worldwide medical device regulations (As applicable to your job function).
  • Attend all required Quality & Compliance training at the specified interval.
  • Adopt the "Beyond Compliance Quality Culture" in the work environment; always meet and exceed requirements.
Environmental/Safety/Physical Work Conditions
  • This position is required to work onsite in the office five (5) days (Monday - Friday)
  • Minimum 40 hours per week.
  • Sit for long periods of time.

The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

$90,000-$114,100/annually + 8% STIP #LI-JF1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge

At Getinge, we offer a comprehensive benefits package, which includes:

  • Health, Dental, and Vision insurance benefits
  • 401k plan with company match
  • Paid Time Off
  • Wellness initiative & Health Assistance Resources
  • Life Insurance
  • Short and Long Term Disability Benefits
  • Health and Dependent Care Flexible Spending Accounts
  • Parental and Caregiver Leave
  • Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

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About Getinge

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dr Wayne, NJ, US