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Description

Job Overview:
 

The Director of Food and Beverage-West Region provides strategic leadership and operational oversight for food and beverage programs across managed communities throughout the region. This role partners with association boards, developers, and on-site management teams to enhance resident experiences, improve operational efficiency, drive revenue growth and profitability, and ensure financial accountability. The Director develops and implements best practices, supports community growth initiatives, leads talent acquisition and development for F&B teams, and provides hands-on operational support to ensure exceptional service and consistent performance across all properties. 

Compensation: $140,000-$150,000 + 15% Bonus  

Location: This role can be located at one of our offices in California, Arizona, Nevada, Texas or Colorado.  

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities: 

• Provide leadership support and operating expertise in food and beverage (F&B) as a value- added service to managed communities across the region
• Drive increase in additional F&B revenue, Profits and Loss (P&L) accountability to operating budgets through financial reporting and F&B operations
• Lead customer service and resident experience improvements through development and improvement of F&B SOPs and best practices and drive operational improvements and consistency within F&B operations
• Create implementation plans to support the execution of F&B programs, products, pricing and menu changes in conjunction with the association board, developer and management teams
• Conduct evaluations and present recommendations, strategic options and business plans to associations in the areas of F&B
• Support growth and sales process to communities with F&B operations
• Assist with talent needs of F&B teams including recruitment and development
• Manage F&B teams to maximize profitability and develop a service culture
• Ability to work on site to support and/or cover for property position deficits

• Practice and adhere to FirstService Residential Global Service Standards
• Always conduct business with the highest standards of personal, professional and ethical conduct
• Perform or assist with any operations as required to maintain workflow and to meet schedules I notify supervision of unusual equipment or operating problems and the need for additional material and supplies
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies and regulatory guidelines
• Ensure all safety precautions are followed while performing the work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform any range of special projects, tasks and other related duties as assigned 

Supervisory Responsibilities: 

Matrix responsibility for community F&B leadership in conjunction with community General Manager and association board. 

Education - Experience: 

• Bachelor’s degree in F&B Management or similar 4-year degree
• Ten (10) years progressive leadership responsibility
• Strong financial skills for budgeting, monitoring food and beverage financial
• performance
• Strong understanding of bar operations, casual and upscale dining and kitchen procedures
• Ability to work on site and cover vacancies in the restaurant for extended periods of time until a suitable replacement is hired and on-boarded
• Strong leadership, teaching, diagnostic and analytic skills
• Results oriented; working within approved budget; conserves company resources; knows the goals of the company
• Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans
• Requires excellent verbal and written communication skills
• Ability to improve profitability, F&B brand standards, cost control and resident service scores
• Excellent general math skills. Strong user of Microsoft Office tools.
• Strong written and verbal communication skills. Must be an -active- listener who can anticipate issues and drive for mutually satisfactory resolution.
• Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude 

Physical Requirements and Working Environment: 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks and uneven areas.

The work environment characteristics are normal office conditions.

Consistent and regular attendance required. Hours over and above normal office hours will occur, including evenings and some weekends. Schedule is subject to change based on business needs. 

Tools - Equipment Used: 

• Valid Driver’s License and State Mandated Vehicle Insurance required.
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.  

Travel: 

• 75% travel required as well as some nights and weekends based on property events
• Travel could be required weekly

  

What We Offer: 

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us: 

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. 

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days. 

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.