The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a ...
Firsthand
60 Firsthand Operations Manager Jobs Hiring Near You
The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a ...
Manager, Community Operations
Roanoke, VA · On-site
The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a ...
Manager, Community Operations
Roanoke, VA · On-site
The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a ...
Manager, Community Operations
Roanoke, VA · On-site
$90K/yr
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach ... The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust ...
Manager, Community Operations
Roanoke, VA · On-site
$90K/yr
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach ... The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust ...
Manager, Community Operations
Columbus, OH · On-site
$90K/yr
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach ... The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust ...
Manager, Community Operations
Columbus, OH · On-site
$90K/yr
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach ... The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust ...
The Executive Director (ED) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The ED ...
The Executive Director (ED) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The ED ...
The General Manager (GM) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The GM ...
The General Manager (GM) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The GM ...
The Executive Director (ED) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The ED ...
The Executive Director (ED) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The ED ...
Manager, Customer Operations
Houston, TX · On-site
$115K - $130K/yr
As a Manager, Customer Operations , you'll get to serve as the central operational intelligence hub ... Draw on firsthand operations experience to identify where field teams are losing time, accuracy, or ...
Manager, Customer Operations
Houston, TX · On-site
$115K - $130K/yr
As a Manager, Customer Operations , you'll get to serve as the central operational intelligence hub ... Draw on firsthand operations experience to identify where field teams are losing time, accuracy, or ...
Overview As a Manager, Customer Operations , you'll get to serve as the central operational ... Draw on firsthand operations experience to identify where field teams are losing time, accuracy, or ...
Overview As a Manager, Customer Operations , you'll get to serve as the central operational ... Draw on firsthand operations experience to identify where field teams are losing time, accuracy, or ...
Manager, Customer Operations
Houston, TX · On-site +1
$115K - $130K/yr
Overview As a Manager, Customer Operations , you'll get to serve as the central operational ... Draw on firsthand operations experience to identify where field teams are losing time, accuracy, or ...
Manager, Customer Operations
Houston, TX · On-site +1
$115K - $130K/yr
Overview As a Manager, Customer Operations , you'll get to serve as the central operational ... Draw on firsthand operations experience to identify where field teams are losing time, accuracy, or ...
Operations Manager
Tulare, CA · On-site
$85K - $115K/yr
As an Operations Manager at Via, you are the force that keeps our services running reliably for the ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Operations Manager
Tulare, CA · On-site
$85K - $115K/yr
As an Operations Manager at Via, you are the force that keeps our services running reliably for the ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Operations Manager
$85K - $115K/yr
As an Operations Manager at Via, you are the force that keeps our services running reliably for the ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Operations Manager
$85K - $115K/yr
As an Operations Manager at Via, you are the force that keeps our services running reliably for the ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Operations Manager
Santa Fe Springs, CA · On-site
Operations Manager WHAT YOU'LL BE DOING As an Operations Manager, you will manage all activities ... As a vital player in this dynamic industry, you'll experience firsthand the unparalleled ...
Operations Manager
Santa Fe Springs, CA · On-site
Operations Manager WHAT YOU'LL BE DOING As an Operations Manager, you will manage all activities ... As a vital player in this dynamic industry, you'll experience firsthand the unparalleled ...
Operations Manager
Santa Fe Springs, CA · On-site
Operations Manager WHAT YOU'LL BE DOING As an Operations Manager, you will manage all activities ... As a vital player in this dynamic industry, you'll experience firsthand the unparalleled ...
Operations Manager
Santa Fe Springs, CA · On-site
Operations Manager WHAT YOU'LL BE DOING As an Operations Manager, you will manage all activities ... As a vital player in this dynamic industry, you'll experience firsthand the unparalleled ...
Field Operations Manager
Chicago, IL · On-site
$65K - $75K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Chicago, IL · On-site
$65K - $75K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Dallas, TX · On-site
$55K - $65K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Dallas, TX · On-site
$55K - $65K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Chicago, IL · On-site
$65K - $75K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Chicago, IL · On-site
$65K - $75K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
West Palm Beach, FL · On-site
$65K - $80K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
West Palm Beach, FL · On-site
$65K - $80K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Denver, CO · On-site
$65K - $75K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Denver, CO · On-site
$65K - $75K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Fort Worth, TX · On-site
$55K - $65K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
Field Operations Manager
Fort Worth, TX · On-site
$55K - $65K/yr
As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving ...
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Posted 9 days ago
Job description
Manager, Community Operations
The Manager, Community Operations is responsible for the operation of firsthand's market-level community-based staff, ensuring consistent, scalable, person-centric approaches by the community teams across the market. The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a supervisory role with direct responsibility for hiring and oversight of team performance.
The Manager, Community Operations must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.
Job Specifics
As Manager, Community Operations, you will:
- Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand's mission
- Be accountable for the success of the Community Team and engage in the coordination activities of community-based team members - Includes direct supervision of community team members
- Ensure the seamless execution of firsthand's operational and strategic plans, including adapting practices as the business evolves
- Work with Senior Director, Operations) to expand firsthand's local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
- Support the management of individual and team performance to OKRs, effectively coaching community-based staff
- Communicate key information, progress, and pain points to both internal staff and external partners
- Lead recruitment of community-based staff in collaboration with the People team
- Collaborate with the People Team and Learning and Development team to manage the development, coaching, training, and performance of community-based staff
- Collaborate across multidisciplinary teams, including clinicians, operations, and support staff, to drive integrated care and improve service delivery.
You will be a good fit if you have:
- Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
- Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
- Strong management and supervisory skills, including organizing and leading initiatives
- Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
- Openness in sharing best practices and challenges with operational leadership team
- Direct community experience working with individuals living with SMI
- Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs
The experience you bring to this role includes:
Required:
- Minimum five years' experience in a healthcare-focused business (preferably leading community-based teams)
- Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience) - making hiring decisions,
managing team member performance, etc. - Experience working in a multidisciplinary setting, leveraging diverse expertise to provide holistic care
- Experience in an early-stage startup is strongly preferred
- Ability to operate a vehicle, including a driver's license that is active and in good standing; must be eligible to drive under Company insurance policy