27 Findhelp Engineers Jobs Hiring Near You

Job Summary:
Findhelp is a mission-driven organization focused on connecting people in need to social care resources. The Staff Technical Solutions Account Manager plays a pivotal role in driving customer success through technical solutioning and project management, ensuring effective implementations and ongoing support for customers and partners.
Responsibilities:
• Develop and maintain strong customer and partner relationships through communication, relationship building, and technical mastery.
• Guide successful technical implementations through scoping, planning, and execution of platform capabilities in alignment with customers’ business goals and drivers.
• Drive system adoption by acting as a project manager, problem solver, and partner champion to implement technical solutions with partners.
• Position customers for long term success through ongoing partnership and technical account management; deeply understand workflows, document, advocate, and solution to meet and exceed evolving customer needs.
• Serve as an expert in areas such as integrations, eligibility, or other technical areas of the product, providing responsive issue investigation and resolution.
• Diagnose technical issues and identify solutions to ensure successful implementations and ongoing platform success.
• Standardize best practices for workflows that solve technical or otherwise complex challenges for customers and partners; advocate externally and internally for implementation of these practices.
• Serve as an internal and external stakeholder for new and impactful technical projects that enable easy access to social care for those who need it.
• Guide vendor partners to scope, develop, and implement new integrations or other technically complex product features.
• Identify ways to improve the software and integration offerings, and work with Product and Engineering to prioritize, develop, and implement enhancements.
Qualifications:
Required:
• 5+ years experience in account management, technical customer support, customer success, or partnerships.
• Expert at tailoring your communication (whether presentation, verbal, or written) to your audience.
• Experience leading escalated customer or partner situations and directing towards a positive outcome for all parties involved.
• Technically adept, troubleshooting problems to determine the root issue and identify resolutions.
• Ability to learn new technologies quickly, using time efficiently.
• Ability to write and run basic or moderately complex SQL queries for data exploration.
• Demonstrated experience working with code, databases, integrations (APIs, Webhooks, etc.), SQL, JIRA, Python, Javascript, and/or Google Cloud.
• Strong analytical, communication, planning, and project management skills.
• Ability to research topics you don't know about.
• Proactive self-starter and take ownership over accounts and projects.
• Ability to manage a broad scope of work expertly.
• Candidates must be located in Austin, Texas or Madison, Wisconsin.
Company:
findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems. Founded in 2010, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.