12 Findhelp Product Development Jobs Hiring Near You

Job Summary:
Findhelp is a mission-driven organization focused on connecting people to social care resources through its comprehensive platform. The Senior Partnerships Project Manager will drive the execution and optimization of strategic partner initiatives, focusing on technology integrations and Marketplace Fulfillment suppliers.
Responsibilities:
• Analyze, scope, and document the business drivers, technical workflows, and success criteria required to meet customer needs for technology partner integrations.
• Articulate the functional capabilities of the Findhelp platform and integration APIs to guide both internal and external stakeholders through the business-level integration scoping process.
• Develop, communicate, and manage implementation project plans with stakeholders.
• Facilitate seamless handoffs from the Partnerships team to technical teams for the execution and deployment of prioritized integrations.
• Proactively identify and help resolve integration partner roadblocks and escalations to keep timelines on track.
• Collaborate effectively with internal departments—including Technical Solutions Engineers, Help Desk and Product Support, Customer Success, Sales, Legal, and Marketing—to ensure seamless partnership execution.
• Own the continuous improvement and scaling of integration documentation, enablement resources, and training materials.
• Help support the operational lifecycle of technology partnerships, managing activities related to intake, vetting, prioritization, tracking, and performance reporting.
• Optimize, document, and manage the end-to-end onboarding and system configuration processes for Marketplace suppliers.
• Execute and oversee supplier system configurations within the Findhelp platform to ensure seamless technical setup.
• Coordinate and support operational financial workflows, including invoicing and payment tracking for marketplace partners.
• Track, analyze, and report on key program performance metrics, such as Marketplace Fulfillment revenue, order volume, and supplier activity.
• Manage the operational intake lifecycle for internal and external Marketplace requests, driving the vetting, prioritization, and tracking of incoming initiatives.
• Develop, maintain, and deliver comprehensive educational materials and enablement resources to train both internal teams and external marketplace audiences.
Qualifications:
Required:
• BS/BA degree or equivalent
• 7+ years of demonstrated success in partnership management, account management, customer implementation, or business development roles within a software technology or SaaS environment
• Strong relationship-building skills and a customer-centric approach
• Comfortable navigating ambiguity and adapting on the fly to create clarity
• Diplomatic and cooperative in the face of competing and shifting priorities
• Excellent teamwork, facilitation, and collaboration skills along with exceptional communication skills (verbal, written, presentation)
• Experience managing projects with multiple stakeholders
• Detail-oriented, highly organized, excellent written communication skills
• Experience documenting workflows, processes, and educational/training materials and desire to continue to improve implementation experience and materials
Company:
findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems. Founded in 2010, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.