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Position Summary

The Vocational Evaluation Administrator is responsible for developing, implementing, and delivering various assessments to determine current and potential barriers, transferable skills and experience, career aptitude, motivation, and education level. Working in conjunction with the orientation and service coordination team, the results of these assessments become the cornerstone for developing and implementing an individualized service plan designed to address the clients' short- and long-term goals. The ideal candidate should have a strong operational background, attention to detail, an engaging and energetic personality, and a willingness and desire to work with at-risk and vulnerable populations. They reflect the Fedcap values of teamwork, collaboration, and innovation

What You'll Do

As a Vocational Evaluation Administrator, you will design, implement, and deliver assessments that identify client barriers, career aptitudes, and skill levels. Your work will inform tailored service plans that support individuals in overcoming employment challenges and achieving their career goals. You'll collaborate closely with the orientation and service coordination team to ensure each client receives personalized, actionable guidance based on their assessment results.

You're a Great Fit If You:

• Have a passion for helping vulnerable populations succeed in the workforce.
• Thrive in collaborative environments and build rapport quickly.
• Can effectively manage operational tasks while maintaining a client-centered focus.
• Are detail-oriented and motivated by measurable impact.
• Bring energy, innovation, and structure to assessments and orientation programming.

Key Responsibilities

• Assessment Design & Delivery
  • Develop, administer, and implement assessment tools for 100% of enrolled clients.
  • Ensure each assessment is tailored to client needs, achieving a 90%+ satisfaction rate.
  • Administer TABE Locator/Test within 20 days of enrollment; provide CASAS for clients with language barriers.
  • Complete assessments using CareerScope, Talevation, and other tools, guiding 100% of clients through their use.
• Service Plan Collaboration
  • Work with Career Advisors to develop individualized service plans for each client within 30 days of assessment.
  • Participate in cross-functional team meetings weekly to align service coordination.
• Client Engagement & Monitoring
  • Conduct interviews during intake for 100% of applicants to ensure understanding and suitability.
  • Ensure that 95% or more of client interactions are characterized by honest, trust-building communication.
  • Conduct reassessments annually for all active clients to track and support their progress.
• Orientation Support & Innovation
  • Support orientation processes to reduce the average client wait time to under 15 minutes.
  • Implement orientation and assessment innovations to improve client retention by 10% quarterly.
• Data Integrity & Reporting
  • Evaluate and report on assessment effectiveness with 90%+ data accuracy.
  • Meet 95% on-time completion rate for additional tasks and assignments.
• Client Participation Strategies
  • Collaborate with the Work Readiness team to increase engagement by at least 15% annually through innovative approaches.

Qualifications

Education & Experience:

• Required: High school diploma or GED.
• Preferred: Bachelor's degree in Social Work, Counseling, Human Services, or a related field.
• Minimum of 1 year of experience in case management or client assessment.
• Experience with vulnerable populations, such as individuals receiving public assistance, justice-involved, or experiencing homelessness, is preferred.
• Preferred: Bilingual (Spanish/English).

Skills & Competencies

• Mission-driven and aligned with Fedcap/PACE values of teamwork, collaboration, and innovation.
• Strong verbal and interpersonal communication skills.
• Highly organized, detail-oriented, and deadline-focused.
• Proficiency in Microsoft Office and client databases (e.g., FedcapCARES, SEAMS).
• Ability to build trust and motivate clients through culturally competent practices.

Compensation:

$48,000 annually/$21.16 hourly

Equal Opportunity Employer