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Fedcap Group
Fedcap Group

60 Fedcap Group Operations Jobs Hiring Near You

The Fedcap Group

Administrative Assistant

New York, NY · On-site

$21.64/hr

Report and document all security concerns to Operations and Management within 1 hour of the ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Administrative Assistant

Manhattan, NY · On-site

$21.64/hr

Report and document all security concerns to Operations and Management within 1 hour of the ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Strategic Sector Lead

Manhattan, NY · On-site

$66K - $75K/yr

The ideal candidate demonstrates strong operational expertise, attention to detail, and a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Strategic Sector Lead

New York, NY · On-site

$66K - $75K/yr

The ideal candidate demonstrates strong operational expertise, attention to detail, and a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Strategic Sector Lead

New York, NY

$66K - $75K/yr

The ideal candidate demonstrates strong operational expertise, attention to detail, and a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Administrative Assistant

New York, NY · On-site

$21.64/hr

Report and document all security concerns to Operations and Management within 1 hour of the ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Strategic Sector Lead

New York, NY · On-site

$66K - $75K/yr

The ideal candidate demonstrates strong operational expertise, attention to detail, and a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Administrative Assistant

Manhattan, NY · On-site

$21.64/hr

Report and document all security concerns to Operations and Management within 1 hour of the ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Strategic Sector Lead

Manhattan, NY

$66K - $75K/yr

The ideal candidate demonstrates strong operational expertise, attention to detail, and a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Strategic Sector Lead

New York, NY

$66K - $75K/yr

The ideal candidate demonstrates strong operational expertise, attention to detail, and a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Strategic Sector Lead

Manhattan, NY

$66K - $75K/yr

The ideal candidate demonstrates strong operational expertise, attention to detail, and a ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

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Fedcap Group Jobs Information

What is it like to work at Fedcap Group?

Fedcap Group is a mission-driven organization that prioritizes collaboration, innovation, and social responsibility, fostering a culture of mutual respect and support among its employees.

As a nonprofit organization, Fedcap Group provides a unique work environment where employees can contribute to making a positive impact in their communities, with a focus on workforce development, employment services, and social services. The company's team structure is designed to promote a sense of community and teamwork, with opportunities for professional growth and development.

Working at Fedcap Group may appeal to individuals who are passionate about making a difference in their communities and are looking for a dynamic and supportive work environment where they can grow professionally and contribute to a mission-driven organization.

What makes Fedcap Group an attractive place to work?

Fedcap Group is a well-established nonprofit organization with a long history of providing employment and training services to individuals with disabilities and other barriers to employment. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and skill-building in a supportive and inclusive workplace culture. By joining Fedcap Group, individuals can contribute to making a positive impact in their communities and advance their careers in a mission-driven organization that prioritizes social responsibility and employee well-being.
What are the most popular job types at Fedcap Group?
    What are the most popular jobs at Fedcap Group?
    What are the most popular categories at Fedcap Group?
    Infographic showing various Operations job openings at Fedcap Group in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.
    Administrative Assistant

    Administrative Assistant

    The Fedcap Group

    New York, NY

    $21.64/hr

    Full-time

    Posted 26 days ago

    Job description

    Position Summary

    The Administrative Assistant ensures a high standard of professionalism, cleanliness, and client service at the reception area while serving as the first point of contact for clients and visitors. This role involves managing appointments, conducting reasonable accommodation assessments, maintaining accurate data entry, and supporting overall program operations. The Administrative Assistant interacts with diverse populations and contributes to client engagement, retention, and satisfaction while representing Fedcap and the PACE program with excellence and integrity.

    What You'll Do

    • Greet, assist, and direct clients and visitors with professionalism and accuracy.
    • Monitor and route incoming calls while ensuring timely and accurate communication.
    • Schedule and reschedule appointments and manage data entry in client systems.
    • Support client outreach and contribute to improved engagement and retention strategies.
    • Provide general administrative support while ensuring a safe and welcoming environment.

    Your Responsibilities Will Include

    Client & Visitor Support

    • Handle 90% of incoming calls daily, ensuring routing to appropriate staff/departments within 60 seconds.
    • Provide excellent customer service to 50-75 weekly guests, aiming for 95%+ satisfaction rating.
    • Direct all calls and guests to appropriate services with zero misdirect cases monthly.
    • Maintain professional decorum while managing 3-5 tasks concurrently with no service delays.

    Data Entry & Documentation

    • Enter attendance, notes, and client data into FedcapCARES and SEAMS with at least 85% accuracy and same-day completion.
    • Schedule/reschedule 100% of initial client appointments and update systems within 24 hours.
    • Report and document all security concerns to Operations and Management within 1 hour of the incident.

    Language Access & Communication

    • Engage Geneva Worldwide translation services within 2 minutes for non-English-speaking clients.
    • Conduct weekly outreach to at least 10 clients to provide updates, address concerns, and maintain contact.

    Administrative & Operational Duties

    • Perform general office tasks (faxing, copying, filing) with 100% completion of daily assignments.
    • Support team efforts to enhance orientation/assessment processes, aiming for 10% improvement in client engagement and retention.
    • Independently de-escalate 90% of client conflicts using approved conflict resolution strategies.
    • Perform other duties as assigned, meeting deadlines and quality standards consistently.

    You're a Great Fit for This Role If You Have

    Education & Experience

    • High School Diploma or GED/TASC required.
    • Minimum of 1 year of full-time administrative support experience.
    • Preferred: Experience working with individuals experiencing unemployment, homelessness, justice involvement, or disability.

    Compensation:

    $21.64 hourly

    Equal Opportunity Employer

    Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

    For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society's most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs-all targeted to helping people achieve long-term self-sufficiency.

    The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.
    The Fedcap Group also invests its time and resources in broader systems change-working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.
    Website: http://fedcapgroup.org/

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